Kings Seeds Reviews

Name: Kings Seeds
Rating: 1.80

1.8 Rating 5 Reviews

20 %

of reviewers recommend Kings Seeds

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1.8

Based on 5 reviews


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Delivery Methods	Courier
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Communication Channels	Telephone

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Anonymous

Anonymous // 01/01/2019

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“It's has been a month since I made an ordered. I won't bother buying anything from this company again and I'm disappointed. WORSE COMPANY EVER...WHAT A SCAM.”

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Posted 3 years ago

“I am extremely disappointed that allotment orders are so far down your list of priorities. I fully appreciate that there are issues caused by the pandemic but what I fail to understand is why orders from retail and individuals are being processed within 21 days but those from allotment groups are being quoted 8 to 10 12 weeks. When we placed the original order on January 2, 21 days was quoted for our order. Incidentally money was taken from our account at the time of ordering meaning we paid for our seeds two months ago and have received nothing. We will now end up being late sowing some seeds and also by the time Kings get around to us some seeds may be out of stock. We have placed large orders with Kings for several years but you seem to be prioritising new orders above those from loyal customers, presumably as our seeds are discounted. Our orders are in fact made up of individual orders, so why aren’t our orders being treated as such . It should be easier for you as all the individual orders are posted to one address I have tried to ring and email Kings but only obtain automated messages. I am assuming that the same will happen to this email. To compound matters, I have promptly received seeds from other companies and could have gone into our local garden centre and bought Kings seeds off the shelf. I have in fact had to buy some seeds from other companies in order to obtain seeds that needed planting early but as I can’t contact you to cancel my order I can’t do this for the bulk of my order. As the person who manages the order I am the one who faces the frustration of those awaiting their orders. Due to the disregard that you seem to have for the needs of allotment growers, I am seriously wondering whether the offered discount is worth it. The readers of my blogs are aware of the problems we are having are would be interested to read how the situation is resolved.”

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Posted 3 years ago

“Terrible. Made an order for spuds, onions and garlic. The onions turned up a few weeks later, back end of September, when I specifically asked for them to be sent with the spuds in Spring. The garlic, which I needed soon, didn't come at all. I was promised a refund, two weeks ago, and still have not received it and am having to consider further action. This used to be a good company. Avoid.”

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Posted 4 years ago

Dear Mr Blake, I am sorry to hear of your complaint. We take all complaints very seriously as we do not want any of our customers to be unhappy for any reason. After a full investigation, I can confirm we did send out your onion sets earlier than requested which I can only apologise for. I understand that the Garlic and potato fertiliser were first despatched on 03/10/19 by carrier who did try to deliver to you twice without success. Unfortunately, this was after your request to cancel these items. They have been received back now and a full refund has been processed. I really am sorry Mr Blake you feel we should be avoided as you have been a very loyal customer to us from many years. Once again please accept our sincere apologies for the error in sending your onion sets sooner than requested. Yours Sincerely, Jo Kings Seeds

Posted 4 years ago

“Ordered & paid for my seed potatoes at the end of October last year.Chased them up begining of March this year only to be told that 2 of the 3 varieties ordered were out of stock.Was also told that my order was not consolidated when my account showed consolidated ready for dispatch. I shall never use this company again.”

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Posted 5 years ago

We are very sorry to hear of your bad experience and we would really like to restore your faith in us. Please contact us on sales@kingsseeds.com addressed to Hugo and we will try to help rectify the situation. Kings Seeds Team

Posted 5 years ago

“All ways very good service.”

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Posted 6 years ago

Kings Seeds is rated 1.8 based on 5 reviews