King & McGaw Reviews

Name: King & McGaw
Address: New Road, Newhaven, West Sussex
Rating: 4.88

4.9 Rating 5,855 Reviews

99 %

of reviewers recommend King & McGaw

4.9

Based on 5,855 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 511 942

Email:

web@kingandmcgaw.com

Location:

New Road,
Newhaven
West Sussex
BN9 0EX

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King & McGaw 5 star review on 20th April 2024

411

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A normal transaction, nothing special. Arrived later than advised.”

Helpful Report

Posted 1 year ago

“Two framed Ron Lawson prints. Gorgeous prints. Used the supplied hanging kit (thanks). However, A little underwhelmed that despite tightening the hanging rope they lean badly forward. Disappointed that I got them framed as it cheapens the look of them on the wall.”

Helpful Report

Posted 1 year ago

“Framing good but Print quality not as refined as expected. A little disappointed for the price”

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Posted 1 year ago

“The pictures arrived and I was surprised at how small they were for the price I paid. The sizes are given therefore it’s my fault but over £80 (inc delivery) for framed small prints is expensive. They’re well framed and the photo quality is fine.”

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Posted 1 year ago

“Hi Team Your service was great and would have received a 5star rating, however you did not give us the option to choose a courier service. It defaulted to using Royal mail and the South African post office. When I try and track the parcel, Royal mail shows it has left the UK but no details and the South African post office shows on route. So my painting has been somewhere between the UK and SA for about 2 week now with no tracking number for me to try and look for it. Regards John”

Helpful Report

Posted 2 years ago

“Great quality print arrived in sturdy packaging, however the print itself was slightly creased. I presume this was done prior to packing. We feel that this will not be apparent when framed but nevertheless still disappointing.”

Helpful Report

Posted 2 years ago

Dear Keith, Thank you very much for your feedback. I was sorry to hear that the print was slightly creased when it arrived as we do take great care in our packing. If there is still an issue and you would prefer a replacement, we would be happy to organise this for you, so please do let us know. Kind regards Marie

Posted 2 years ago

“Love my print that I received today. Arrived on time and was really well packaged. Great quality great workmanship. I will definitely buy again. Thank you.”

Helpful Report

Posted 2 years ago

“Great prints and products, unfortunately my orders were severely delayed and I had to chase several times. There was no offer of goodwill to compensate the disappointment.”

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Posted 2 years ago

“Great picture, not so great frame! Quality of finish let it down yet again.”

Helpful Report

Posted 2 years ago

Dear Cliff, Thank you very much for taking the time to post your feedback. We are sorry to hear that the quality of the finish of the framing has let the product down. If you would like to get in touch with us and email us some photos of the issues to customercare@kingandmcgaw.com we would be happy to look into to this for you to see if there is anything we can do on this for you. Kind regards Marie

Posted 2 years ago

“Picture is fine, time to delivery +/- OK, but impossible for France to order a large frame ?! And I have asked previously the customer service via the Chat to ring me when france delivery would reopen, no one contacted me when the lights turned green.”

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Posted 2 years ago

“This is my second purchase from K&M: Good selection of art and sturdy frame. No update to tell me the delivery was running a couple of days late though so luckily I was in to accept it. I have to say I am very disappointed however to have spent almost £200 on a plastic fronted framed print(!). For these prices surely it should be in a glass framed print. I am considering returning it based on this as it just cheapens the print.”

Helpful Report

Posted 2 years ago

Dear Rachel, Many thanks for taking the time to review your order. The glazing that we use for all our framed products is a continuous cast acrylic which has many advantages. It has a 92% Optical clarity ensuring the artwork is displayed at its best and offers 90% UV protection. It is also much safer than glass and being a lot lighter it makes it easier to hang. It is 100% recyclable and therefore good for the environment. It is also worth mentioning that many leading museums and galleries now use acrylic for glazing due to its qualities. We are very sorry for the late despatch of your order on this occasion and for any inconvenience caused. If you would like to discuss further, please do not hesitate to contact me. Kind regards Marie

Posted 2 years ago

“Recently submitted a large order with King & McGaw. 95% of the product we received was first class. However, and rather ironically, the most expensive individual item that we ordered failed to live up to the quality we expected from the brand. The item was a large direct to wall fix framed picture, so no hanging wire or string. However, the two securitisation points on either side of the frame were misaligned which meant the picture would have been skewed had our installation contractor not noticed this. Further, both securitisation brackets were fitted proud of the frame (with different proud points on each side, i.e. inconsistent), making them visible when the picture was hung. We complained to King & McGaw and supplied all necessary photographic evidence in support of our issues. Their response? A very grudging 10% reduction on the cost of the individual item, and we only got this after several almost accusatory phone calls suggesting that somehow we were at fault and, during one call, even suggesting that the brackets were actually SUPPOSED to be angled outside the frame and not properly aligned which is blatant dishonesty in my view. This reimbursement didn't even cover a fraction of the costs of the contractor we had hired to hang all of our art, a fact made worse by the fact we had to pay him extra to rectify the sub-standard product we had been supplied with. My conclusion? Generally a good company and generally a very good product. If anything goes wrong, however, expect a battle. The "bedside manner" of the customer services team could do with some real attention.”

Helpful Report

Posted 3 years ago

Dear Steve, Many thanks for your review. We regret to hear that you experienced problems with the installation or your artwork due to the issues surrounding the hanging fixings. We always aim to get things right first time and to provide the highest level of service to our customers. We are sorry that you found our advice and support to be less than helpful on this occasion. We will review the correspondence that we had with you over this matter and seek to learn lessons for the future. Kind regards Marie

Posted 3 years ago

“Their products are good quality, but not perhaps, the best value. I find their news letter very annoying, and am disappointed to see some items in my wishlist now unavailable.”

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Posted 3 years ago

“I am not able to review my experience with King & McGaw as I am in Australia and have not yet received the item I purchased over 2 weeks ago.”

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Posted 3 years ago

“The prints were fine quality-wise but the packaging was very difficult to remove.”

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Posted 3 years ago

“Our second print from K n G , thought the print quality was not so good this time.”

Helpful Report

Posted 3 years ago

Hi, Many thanks for taking the time to review and leave feedback on your order. We are very sorry that your second order has not quite lived up to expectation. It is possible for you to return for a refund up until the end of January if you are not entirely happy with the order. We would be happy to arrange this so do please email us at customercare@kingandmcgaw.com should you wish to do so.

Posted 3 years ago

“Service good, received the print of "Irises" by Ogata Korin quite quickly, well packaged, nice crisp print, but where is the gold background? The whole punch of this artwork, what made it so special, is the deep purple of the irises against glittering gold. In the print, it looks as if it's been painted on someone's shed door. I naively thought that the illustration on the website page just didn't do it justice, should have known it would be much more expensive if it was gold background, but very disappointed. Not a true reproduction and won't be going up on my wall any time soon.”

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Posted 3 years ago

“The quality of the products was very good, but I thoight a bit too expensive. The delivery of my order however left a lot to be desired - no effective tracking, no communication from delivery company. End result the parcel was left half a mile away for me to pick up! Not good enough.”

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Posted 3 years ago

“I absolutely love my 3 prints. Colours are vibrant. The frames are very good quality. The whole process was so easy and they were well packaged and delivered on time. I would certainly order my next print from King and Mcgaw.”

King & McGaw 3 star review on 28th May 2020

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Posted 3 years ago

“Product description was incorrect. said height 169 but it’s actually 159. Would order again. But as someone who’d likes to plan where everything goes. not being able to count on website written sizes can be tedious.”

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Posted 4 years ago

Hi, many thanks for taking the time to review the product. We are very sorry that the measurements were incorrect at the time you placed your order . We agree on how important it it for size information to be accurate and how frustrating it can be when this is not the case. We can confirm that this error has now been corrected on the website and we apologise for any inconvenience caused.

Posted 3 years ago

King & McGaw is rated 4.9 based on 5,855 reviews