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King & McGaw Reviews

4.9 Rating 5,854 Reviews

99 %

of reviewers recommend King & McGaw

Company Reviews

Product Reviews

4.9

Based on 5,854 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01273 511 942

Email:

web@kingandmcgaw.com

Location:

New Road,
Newhaven
West Sussex
BN9 0EX

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King & McGaw 5 star review on 14th April 2024

Kathleen Taylor

King & McGaw 5 star review on 11th April 2024

King & McGaw 5 star review on 31st March 2024

King & McGaw 5 star review on 31st March 2024

King & McGaw 5 star review on 29th March 2024

Natalie Mallinder

King & McGaw 5 star review on 28th March 2024

King & McGaw 5 star review on 28th March 2024

410

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality reproduction of a Henri Rousseau painting, absolutely not the museum quality they claim. All detail obscured by splodges of colour, looked like a postcard badly photographed and blown up to print size. Returned for full refund, no apology and poor excuses from them. Don’t buy from this rip off company”

Posted 1 week ago

“Furious that I can’t buy further prints to fit the previous frames I’ve purchased from you. I would like to buy new prints to fit the frames but the size formatting is different, so you have to purchase the print and frame together. Not happy. Have loved all the artwork I’ve bought from you in the past but just want new prints to fit my frames!”

Posted 8 months ago

“I don't think you want my review at the moment!”

Posted 11 months ago

“I was sent an email from this company after a recent purchase asking for a review. They stated “write a review and we’ll send you a code for 10% off your next purchase. Review wrote, no discount code. Chased up with an email, still no reply. After being happy with the company for my initial purchase I am not very happy with their customer service”

Posted 1 year ago

“Such a disappointing experience, given a picture as a retirement present that is too large for my home, asked to exchange for something else. But told categorically no as it was outside their 30 day returns policy. (I didn’t receive it from work for 30 days). I would recommend finding another provider who have more understanding in future”

Posted 1 year ago

“I’m afraid the quality of the print was very poor. Compared to the version in his book it was blurry, lacked detail and contrast. Very disappointing as my previous K&M purchases have been of much better quality.”

Posted 1 year ago

Dear Conor, many thanks for taking the time to review your recent purchase. We are very sorry that you are disappointed with the quality of the print. You are welcome to return this to us for a full refund. In the meantime, we will review the file that we hold of this particular image to check the quality. Kind regards, Marie.

Posted 1 year ago

“I contacted the live chat to enquire about buying a gift certificate. It was the worst type of corporate experience - soulless, by-the-book, a no-can-do attitude. Not warm, not friendly, not in the least bit helpful. 'This is our policy' - ' please note that' - 'we don't do' - 'you can not'. I want to give my daughter the chance to buy something that is £170 but no combination of gift certificates will cover this amount and as I was informed, money left over can't be used. So I have to buy a more expensive gift certificate that will have some money wasted or my daughter will have to pay the difference. Don't think much of that!!!! Why do I have to only buy a gift certificate for a set price? I want my daughter to be able to buy something that is £170 but it's impossible! Very much pointed out that if there is money left”

Posted 2 years ago

“My print was poor quality, very pixelated and low definition”

Posted 2 years ago

Dear Bethany, Thank you very much for taking the time to post your review. We are very sorry to hear that you are disappointed with the print. If you would like to return the print to us we would be happy to arrange a refund for you. We will also take a look at the high-resolution file that we hold to ensure that there are not any problems with this.

Posted 2 years ago

“still have not received --please check”

Posted 2 years ago

Dear Charles, We are sorry that you have not yet received your order. We can confirm that your order has been despatched with UPS.com and the parcel is currently awaiting customs clearance and import fees to be paid. UPS will be in touch with you regarding this, however please do let us know if this is not the case and we will provide assistance, Kind regards Marie

Posted 2 years ago

“Useless. Bought a print which specified 'with border' on their website. They sent me a print with no border at all, so not possible to frame. Imcompetent.”

Posted 3 years ago

“Still waiting for my package.......”

Posted 3 years ago

“The Modigliani line drawing copy purchased had been modified from the original by the removal of small but important details such as the right nipple and armpit shadow which changed the impact of the drawing and certainly deviates from authenticity. This is very disappointing.”

Posted 4 years ago

“I didn’t receive anything☹️”

Posted 4 years ago

Dear Ian, Thank you for taking the time to provide a review. I am sorry to hear that you have not yet received your order. Your order was dispatched on the 18th September. I will send you an email with your tracking details. Kind regards Amy

Posted 4 years ago

“I'm pleased to see this mail arrive because I had no other way to contact you as I am in Japan and was holding out against phone costs. The thing is, I bought and paid by PayPal for a framed photo from you more than a fortnight ago and delivery from UK is normally within about 10 days. ***What's frustrating is that you do not appear to provide any means of tracking the shipment. I think this is a great failing and unusual in my experience of buying mid- to high-value goods online. The details of my purchase are below, and I would appreciate a response if possible. Many thanks, Andrew Kershaw Invoice No: SI578742 Account: 702506 Invoice Date: 05/07/2019 Our Order Ref: OR569256 Customer Order Ref: K379190”

Posted 4 years ago

Dear Andrew, Many thanks for your email. Please accept our apologies for you not having received tracking details for your order. We can confirm that your order left us on the 5th of July and we will email you separately with your tracking number. Kind regards Marie

Posted 4 years ago

“Very good service and great framed art. I will be back.”

Posted 4 years ago

“Amazing service and the framed print arrived on time in perfect condition”

Posted 5 years ago

“Very disappointing to see print is off centre and has prominent black band on the bottom with the title of the work. The advertised print on the website shows a completely clean white border.”

Posted 5 years ago

Thank you for taking the time to provide a review. We are sorry to hear of your disappointment with your print. We do state in the print details, that this print may have text in the boarder and that the print may differ to the image on the website. "Actual product may differ slightly to image above due to variations in supplier stock. ie. Some prints contain writing in the border area." I have emailed you privately to discuss your order and to see if there is anything we can do. Kind regards Amy

Posted 5 years ago

“As I live far away in Chile, South Americano. I have not yet received my print......! I am anxious to receive it!”

Posted 5 years ago

Thank you for your review. We are sorry to hear that you have not yet received your order. I have emailed you directly with your tracking information and an update on the status of your delivery. Kind regards, Amy

Posted 5 years ago

“The print quality is atrocious, I could have done a better job with my home printer. Not happy..”

Posted 5 years ago

Dear David, Thank you for your order & feedback. We are sorry to hear of your disappointment. We are currently looking into the quality of the prints with our publisher. I have just emailed you directly to see if you would like to return your order. Apologies for all upset caused. Kind Regards, Jane

Posted 5 years ago

“Picture arrived damaged. Looks like some one has trod on it. The staples holding the perspex were all bent and the frame was dented. I'm a very busy man so have no time to mess about returning items. Won't be back for more.”

Posted 6 years ago

Dear Chris, Thank you for your order & feedback. We are sorry to hear you have received a damaged order, we are currently looking into how that occurred. I have just emailed you directly regarding arranging a replacement order. Apologies for all disappointment caused. Kind Regards, Jane

Posted 6 years ago

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King & McGaw is rated 4.9 based on 5,854 reviews