The lamp i purchased made an annoying beeping sound constantly which ruined my home cinema experience. Took ages to get a reply to my emails and eventually I returned the lamp but then they didn't do anything till I chased them loads of times. They refused to give a refund and instead sent back a replacement which arrived in the same box I had sent back to them and it still beeped, it was the same lamp!
Poor quality products and shockingly bad customer service, avoid at all costs.”
“Before lockdown I bought a replacement lamp. After fitting it it only gave a faint glow. I informed Kinetik and was given a repair reference. The lamp was returned in February and since I have heard nothing.”
“Ugh, this company does not even deserve 1 star. my order was only part delivered, missing one lamp. the two lamps that were supplied did not match and one exploded in the first few minutes of use. very poor contact with company, one rubbish email with no follow up, phone numbers diverted to a mobile and never answered.
Do yourself a favour, ignore the cheap prices and buy from a proper firm.”