“Tried all the regular charcoals but this is THE BEST. Good big chunks of tree, and easy to light, and stayed reaaaallly hot for much longer than normal.
Very good quality and worth the money.”
“Beautiful product, sales and delivery. I bought as a gift for my parents who had been using newspaper to light a wood burner, and struggling to keep the glass clean. Looks good, feels right.”
“Wood arrived promptly, box was well filled with good quality wood. We liked that there is so much emphasis on making the business sustainable, locally sourced and environmentally friendly”
“This was my first time buying from Kindwood. I bought the premium kiln dried hardwood for my Ooni Karu 12. Good quality dry wood that burned well! Thank You!”
“I was pleased to find a Norfolk based, sustainable company. Finding what I wanted on the website, ordering and paying was very quick but the issue I had was with the delivery.
A few days after the order an automated response said my order had already been delivered but it hadn't which resulted in some stress and anxiety.
It was eventually sorted out, but I had to respond to an email from the courier, and although someone from Kind Wood did stay in contact, I felt that the attitude was that once the order had left their warehouse the responsibility was the courier's and not Kind Wood's even though my contract was with them.
So all in all a bit disappointing.”
Hello Stephanie,
Thank you for your review, and we appreciate your honest feedback.
I'm sorry that you were let down from delivery side of things. The notification was a human error within the warehouse, and we apologies for the stress caused as a result. With every palletised product we ask our courier to get in touch to ensure you are going to be in. Why? If you're not in we get charged a redelivery fee.
It is a very difficult time for the transport world at the moment, causing many delays across the country. We're doing our best to ensure this doesn't disrupt too much but we are expecting delays and poor communications from our couriers at present while they go through this uncertain time.
Thank you for taking the time to share your experience, we will most certainly take it on board and improve.
Taylor.
“The Swedish Torch product I ordered is great. But it took three weeks to arrive! Thereby missing the birthday date I wanted it for. Also the free postage on first order when you sign up to the website didn't come through (despite me asking the Company directly).”
“Wonderful, prompt, and friendly customer service. Deliveries usually done in good time, and website helpfully updated regularly to warn of possible delays at the time of purchase. Great quality logs, never had an issue lighting a fire with them!”
“I stumbled on Kindwood by chance but what interested me most was the fact that they are local and supply real charcoal. I placed an order and was amazed that it was delivered the next day.
A couple of days later we were having a BBQ and I decided to give the new charcoal a try - perfect, propper charcoal, easy to light, plenty of heat and great staying power.
Will be placing an order for more, but probably not until next year :-(”
“Supply issues meant there was a delay in getting hold of the Swedish Torch logs but I was kept informed of progress. The remainder of my order was delivered swiftly as when it was available, the torch log followed. Great service and products.
Highly recommend”
“What an excellent service and great products. We buy the hardwood kindling for the Ooni which burns so well that it's taken the temperature beyond the range of the infrared temperature gauge and we've had to wait for it to cool down! Wonky logs are great too for the wood burner, and the firelighters work really well. I love the packaging; we recycle the bags for other storage and crafts.”
“Great service and excellent quality product. I ordered kindling for a pizza oven and this resulted in the hottest I have ever managed to get the oven. Highly recommended.”
“I ordered two, but only received one, which performed excellently. Delivery of the other one took a lot of sorting out; I suspect that your supply was not enough for demand, a defect wich needs attention. You have a great product.”
“Never received my order due to the failure of Fedex delivery and then had to wait until the good where returned to you for a refund. Not good customer service and had to rely on email as no contact number available for you. Caused me a lot of time and stress.”
