3.86 Rating 51 Reviews
73% of reviewers recommend KILLSTAR
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 93%
on-time delivery
Greater than 72%
accurate and undamaged orders
Customer Service
communication channels
"Return process is extremely difficult and vexing. The customer service team are volatile and condescending, they also lied about the date of receiving my parcel and the return policy. Highly hostile, don't shop with them?"
Posted 2 months ago
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"Buyer beware, you have no recourse for returns,,,YOU MUST PAY! I would give you no stars, if possible. The skirt I ordered fits perfectly, but the center part of the faux leather caging on the skirt is so disproportionate that it hangs down in the center and looks ridiculous and there is also a deep crease in the strap from how it was folded for shipping, which will not come out and you want me to pay for return shipping. Why should the cost of shipping be coming out of my purchase? Theoretically, the entire purchase could be spent on return shipping, if there is manufacturing & packaging issues with my orders, and I would have nothing to show for it. I received a gift certificate for Christmas and now I am losing money to return shipping costs. You can buy a lot of their clothing on Amazon or at Dolls Kill and they do not make you pay for return shipping, unless you abuse it.I recommend using their sites or just steer clear of Killstar. There are plenty of goth clothing sites with far better customer service.I sent an email about my concerns and NO ONE addressed them. I was told to look up returns on their site..nothing more. Thanx for ignoring my issue. Never again will I shop here."
Posted 2 months ago
"Ok first of all, I'm buying KILLSTAR since I'm like 14 and I even own and wear - to this day (almost 10 years later) - each single piece I've bought back then. The quality is amazing, the designs are amazing and they never seem to disappoint me! The lads and lasses working there are such sweethearts. One lovely lady named Emily was so kind to send me another strap for my bag, because mine was broken after a few months and I mean they could just have said no - which I would totally understand, since I bought the bag weeks ago! - but they didn't! That's what I call a bloody good customer service!"
Posted 2 months ago
"I have bought multiple items from Killstar, so far, things ranging between lifestyle products, to dresses, to bags, and accessories... And let me tell you this, they are all amazing. The quality of the items are always up to the highest standards, and if ever there is any sort of a mistake, the team is amazing, kind, and dedicated to solving your problem as soon, and as efficiently as possible. I am very satisfied with my babies from Killstar and I can't wait to be able to get more goodies from them. #StudentBudget :P A huge thank you to Killstar UK team for being so great!"
Posted 3 months ago
"Bought a few items in their sale, one of the items being a beautiful coat. Whilst wearing I noticed that one of the pockets had opened up into the lining of the coat. Contacted the support team and received a response from Emily very promptly. They gave me the option of an exchange or partial refund in the form of store credit to cover the cost of repairs. Emily then sent me a freepost label to return the coat for exchange and were understanding to the fact that I did not have the original packaging. The whole experience was pleasant and stress free as when I first discovered the fault I was worried as returns processes and dealing with customer service can often be hassle so many thanks to Emily for making the process so easy I love shopping with Killstar as their items are so beautiful and different. I am often very impressed with what I receive. There have been a few times where the sizing has been a little off or the quality is not as it looks in the picture however this is downfall of shopping online and does not reflect the overall rating of the store. Looking forward to future purchases."
Posted 3 months ago
"Good delivery - products came quickly and are of the standard advertised on website - glad i bought them at reduced prices tho as full price is very expensive!"
Posted 3 months ago
"Their products are really just stunning. I've always been happy with the quality and the fabric they use. The style is so unique and I couldn't find any other shop that offered anything in this particular style. Also I was very surprised how good their costumer service is. I just had a small issue with one piece and they immediately sent me a replacement for it the day after I messaged them."
Posted 3 months ago
"The customer service is the worst I have ever came across. If you buy here you should pray to the God that something doesn't go wrong because the customer service won't even escalate your issue to a supervisor. They randomly changed the shoe sizes and they expect you to pay for return shipping and the exchange one when it's their fault for not providing you with the size chart online. The one they send you is 2cm off the one one you can google yourself. The customer care agent will show you no empathy, will never say they are sorry, AND for some reason... according to Killstar the Ireland is not in the UK so the "free shipping" policy does not include it. Also, any effort to have your interaction escalated to anyone higher than mere agent will be completely ignored and replaced with generic responses. A mere €10 credit would suffice for the issue, or would should that someone cares for something other than your money. Now I'm stuck with €45 worth of shipping charges or with decision to keep the over-sized shoes. The products are good, but the way this company and their customer support treats you as their customer is pure garbage."
Posted 3 months ago
"Great site , purchased a few things now , and love them ! The velvet pouch with the jewellery is the best !"
Posted 3 months ago
"I absolutely love Killstar! The items are really different and if you want unusual clothing and homeware other than the norm then this is the shop for you. Excellent customer service too. Can't recommend enough :-)"
Posted 3 months ago
"Amazing package and was here less then a week ♡"
Posted 3 months ago
"Killstar is a very good brand ! Many of their products are a good quality like bags, vegan leather jackets or T-shirts. Dark and very modern ! The customer service is very sympathetic and speedy when you need to ask some questions. A fucking cool brand !"
Posted 3 months ago
"The best shop in the world ! My favorite ! What else ? Don't hesitate to order ! You will not be disappointed ;)"
Posted 3 months ago
"Ordered some items for the first and last time at Killstar. It took more than two months for me to get a partial refund for the goods that never arrived. They supposedly sent the parcel out and after several inquiries informed me that the parcel has been returned to them because I supposedly didn't pick it up at the post office. Local post always issues at least two delivery notices and then keeps the parcel for a month before sending it back even for cheap Ebay stuff. Never received a single notification. Contacted the post office and no parcel with the particular tracking number ever was registered in my country. Then they asked to pay for shipping to resend the goods. No thanks. At least I paid via Paypal and got money for the goods minus shipping. Customer service is terrible, not to mention the condescending tone in which some of the emails were written. Wasted a lot of time to get refunded. NEVER shopping there again!"
Posted 3 months ago
"Place an order late last night, and early this morning sent a message to politely ask to amend my order as i ordered Twice the same item, pm on facebook was red, but later on i received an email my order was shipped. My mistake but they seen my message about it and did nothing :-("
Posted 3 months ago
"This is a garbage company I spent $65 on a sweater that was nothing more than a ball of yarn. There's no way you can wash it, it will disintegrate. When I asked for a return label they refused so don't think you can safely order their trash they will not guarantee it"
Posted 3 months ago
"Sorry, my text was cut off,so here everything: I ordered several times, I really really like the clothes, the accessoires and omg the boots. Problems are solved very quickly and kindly, for example once I accidently ordered the wrong size and my message was answered very fast and the problem solved at once. I will definitely order again and again, sorry account ;), and can only recommend them."
Posted 4 months ago
"I ordered several times, I really really like the clothes, the accessoires"
Posted 4 months ago
"Amazing quality for the clothes! And everything else ♡"
Posted 4 months ago
"I ordered for the first time stupidly spent a lot of money the coat is faulty really flimsy zip and now customer service won’t respond I am heartbroken why did I put my trust in this site"
Posted 5 months ago
KILLSTAR is rated 3.86 based on 51 reviews

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