Kids Pass Reviews

2.2 Rating 221 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 221 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
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Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
1
Verified Reviewer
Please do not sign in these people are truly scam. I joined kids pass try £1 for a month scheme but cancelled it within the month as it was not useful for me and my child. There was not much offers in my area. I got the confirmation email as well (I have a copy of that email too). But recently, was going through my bank statements and noticed they are still charging me £2.99 a month. When contacted the team (by the way it is really hard to get hold of them, if you try to ring them in the number given. You will be directed to either email or use Facebook messenger which is not very helpful) they told me it was not cancelled. If it was not cancelled then what was that confirmation email was about? By the way I used different email ID for promotional option (if you go to their site you will know, you get that option to put just a email ID and they will start sending you all the offers) after I liked the offers, I joined them with my official email ID and set up a payment of £1 for a month which I cancelled within a month. When I emailed them asking about the charges, was told it wasn't cancelled and advised to cancel and also was given the link to follow for the cancellation,which I did again. But asked the same question, if the subscription was not cancelled then why send the confirmation email to make us assured that no further payments will be taken? But this time I was told that the payment was made from my other email ID that I mentioned at the beginning. And it is not cancelled. Like wow!!! You are telling me that the payment was made by the a/c which was not even set up. And I have to cancel otherwise they will continue charging me. How can I cancel the a/c that not even set up for. Forget about the refund I am struggling to cancel my ghost subscription a/c. For me it's lesson, I got trust issues now for even genuine sites. Be very careful where and who you are signing in for. I am feeling trapped right now.
Kids Pass 1 star review on 5th April 2022
Helpful Report
Posted 2 years ago
1
Byron
It’s now March 2021. Like many others here, your subscription is AUTOMATICALLY taken without ANY communication. If you have signed up, then DON’T expect to get a REFUND. Customer services last March (2020) had denied I canceled the account and had taken the money from my account as I had signed for it to be TAKEN automatically. Well, Covid has stopped us (like you) from seeing the grandchildren, let alone take them out. They point-blank refused a refund last year, so I kept it going until now. STILL NO CONTACT on this year's renewal… Not even an offer to extend! It's very obvious, nobody has been going anywhere in the last year, and it’s not opening up yet either, so sorry, won’t be using you again. When you CANCEL, make sure you do it TWICE as it didn’t cancel on the first try! Take a screenshot too, just in case. Press the Windows Key, and Prt Scr key at the same time, and it should be saved to your computer. NO REFUND!
Kids Pass 1 star review on 11th March 2021
Helpful Report
Posted 3 years ago
Kids Pass is rated 2.2 based on 221 reviews