Kids Pass Reviews

2.2 Rating 221 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 221 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
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Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
BEWARE - as everyone says below Kids Pass is a complete scam. The positive reviews below are written by Kids Pass staff themselves as they all follow the same ‘money saving’ narrative, yet the tickets are cheaper to buy directly. We got caught by the auto renewal scam too. Customer service is non existent, they are comparative from the start. Their business model is basically to try and take as much money from people as possible and hope they don’t claim it back. AVOID AT ALL COSTS.
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Posted 7 months ago
KIDSPASS - Beware of auto membership renewal - No prior notice of membership ending or that they were going to take the yearly fee. I thought I had cancelled as I had the ‘You currently have no saved cards’ which implies they are not able to take money from your account…but payments are taken and NO REFUND given. Cancellation is only done by email, no way to cancel via mobile app. Kidspass is a complete scam avoid at all costs! One of the dodgiest companies I have ever had the misfortune to encounter. AVOID… AVOID… AVOID.
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Posted 7 months ago
i’ve saved quite a bit using this app, great discounts, saved a small fortune on my last cinema trip.
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Posted 8 months ago
Handy app, plenty of savings to be had. I would recommend.
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Posted 8 months ago
Don't actually provide savings, cost me more than direct and the app won't allow you to update this so they're reporting false information as a result. Customer services are rude and refuse to accept my clear evidence of them having mis-sold a product. An absolute joke. Don't use
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Posted 8 months ago
I never leave a review for any company but this I had to warn peeple , If I could give them -0 I would, there is no customer service you can call if you have any problems it’s all via Facebook messenger and email where they don’t respond. I purchased tickets and when booking on the site all shown at £0 and we have limited time in the area where the attraction is. So looks like it will be a dispute with my bank to try get my money back. Please save yourself the hassle and do not book with kidspass seem like a one man business from home. They can’t meet customer demands and service. Go with Groupon where it’s free no membership and just search google you’ll find better deals than this company offers.
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Posted 8 months ago
In my opinion a complete con. The prices are no cheaper than booking through the actual website. I begrudge that this company have taken £1 from me under false pretences. For example, a hefty discount was promised on Warwick Castle. When I went to book, there was no discount whatsoever. Save your money.
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Posted 8 months ago
Gullivers World is actually cheaper to book through gullivers world own website. No biking fee. Not sure how they saying it’s 35% cheaper?
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Posted 8 months ago
You can get better deals/savings just by googling. The percentages quoted for savings don't add up to the actual amount you save.
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Posted 8 months ago
Only had this for a week and already having problems. The theme park tickets are cheaper on the site, can’t buy any of the gift cards as there is a problem or they don’t do the shop anymore even though they have just sent me an email advertising it. Good job I didn’t pay for this card alone.
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Posted 8 months ago
Just not true % off anything you saving a pound or two which is good and would add up but probs paying more to kids pass than u saving the percentages are all wrong and never get the amount off a ticket
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Posted 9 months ago
It's a con, I used this for cinema tickets and it cost me more than going to cinema
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Posted 9 months ago
This company are supposed to save families money, but do all they can to 'trick' people into renewing memberships and refuse to refund anyone who didn't want ro renew. They make money from making it really difficult to cancel your subscription, you have to email them, it's not available on the site. Never known such poor customer service, now making renewals annual so people unintentionally getting stung for £39.99 now instead of the monthly £2.99. Awful company, should be struck off.
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Posted 10 months ago
30% off a £30 ticket it not £3. Waste of time better offers online. Cancelling subscription
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Posted 10 months ago
FAB offers if you ask me, not sure what all the bad reviews are about. Our family have been using KP for years and never had any issues! Saved over £150 in a year!
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Posted 11 months ago
I've saved hundreds of pounds this year already taking my kids on days out throughout the half terms, bank holidays and over Easter. The app is easy to use, the customer service team were super friendly and the national coverage of attractions is excellent! I am already planning where to take my kids in the summer holidays! Thanks Kids Pass!
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Posted 11 months ago
My niece is going to go on a birthday trip to alton towers in a few weeks. This service is going to save us some money
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Posted 11 months ago
Brilliant offers, saved me a fortune
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Posted 11 months ago
Awful awful company. They deserve minus stars. I booked an attraction via their app for my sons Birthday in July... Nowhere in the booking process or on their app or in the T&C's did it mention a time limit as to when the tickets had to be used by. Anyway I went ahead and booked the tickets and upon receiving my confirmation email it states that I have 30 days to use the tickets! Absolutely useless to me. I tried taking to them but... Chocolate tea pot springs to mind! They completely lack any kind of empathy, customer sevice or people skills. They put all blame onto the attraction, even though I booked through them, using their app, their offer... Their logo plastered all over the web pages during the entire booking process 😂😂😂 not their fault apparently! They literally could not take an ounce of accountability, even after I screenshotted absolutely everything from their app and process where nothing, anywhere states they had to be used within 30 days 🤦🏻‍♀️honestly, beware of this con company run by rude monkeys.... My 7 year old son has better manners and people skills than this lot. I will be sure to use other companies in future... Even if I have to pay more, I'm happy to do that knowing I will receive even the standard level of customer service. Please train your staff better, it might do wonders for your current disgusting company 👍
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Posted 1 year ago
Very disappointed. I knew that my subscription is ending, so I wanted to cancel it as frankly didn’t find it that useful through the year. I went to the app and couldn’t find it anywhere where I could cancel it. So thinking it is probably not automatic renewal, left it. A week after I notice the renewal money taken out of my bank account. No email saying this happened, nothing! I contacted customer service and I was told that i can cancel membership but not on the app, I have to do it via website. Nobody commented how should I have known this. Nobody said that I can get my money back. It seems like a scam, people being tricked and money taken with no confirmation. Disgusted really!
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Posted 1 year ago
Kids Pass is rated 2.2 based on 221 reviews