KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,559 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,559 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1074

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't comment as still waiting for delivery of an order placed 28th November...”

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Posted 1 year ago

Hello Sharon, I'm so sorry you haven't received your order yet. On checking the tracking it shows that Royal Mail tried to deliver on the 8th December and are currently holding it at your local collection point. If you need anything further from us, please do not hesitate to pop onto live chat on our website where a member of the team will be happy to help. James

Posted 1 year ago

“Ordering experience fine however goods still not received. Appreciate this is through post office strike but nevertheless this, unfortunately, reflects on Kidly.”

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Posted 1 year ago

Hello John, I am so sorry that you haven't received this order yet. It has been too long and I know that is extremely frustrating. Unfortunately between your order and today there have been no less than six Royal Mail strike days (which is really twelve days of disruption taking into account backlogs piling up that they don't have capacity to collect or deliver). We do feel confident though that all orders placed will arrive for Christmas, as we are seeing the success rate of deliveries at the usual high Royal Mail standards, it's just the timings are slow and erratic due to the strikes and ensuing backlogs after strike days. Please don't worry. If your order has not arrived by the 21st we will send it again, subject to availability, via a next day courier. Please simply let our live chat help team know. Please accept my apologies once again. I do hope your order arrives soon but please do let us know if not and we will help. James

Posted 1 year ago

“Not received my order due to Royal Mail strike.”

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Posted 1 year ago

Hello Judith, I am so sorry that you haven't received this order yet. It has been too long and I know that is extremely frustrating. Unfortunately between your order and today there have been no less than six Royal Mail strike days (which is really twelve days of disruption taking into account backlogs piling up that they don't have capacity to collect or deliver). We do feel confident though that all orders placed will arrive for Christmas, as we are seeing the success rate of deliveries at the usual high Royal Mail standards, it's just the timings are slow and erratic due to the strikes and ensuing backlogs after strike days. In fact, I can now see your order is with the local depot as of Tuesday (but of course they have been striking yesterday and today too) so should be with you very soon. Please don't worry; it looks like you order is now imminent, but notwithstanding, if your order has not arrived by the 22nd we will send it again, subject to availability, via a next day courier. Please simply let our live chat help team know. Please accept my apologies once again. I do hope your order arrives soon but please do let us know if not and we will help. James

Posted 1 year ago

“Kidly products always of good quality but dispatch time was excessively long prompting me to send an email to enquire where it was.”

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Posted 1 year ago

“Delivery is a bit slow but Kidly always keep you informed. Great website though and lots to like about the products.”

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Posted 1 year ago

Hello Thank you for leaving a review. Unfortunately there were four Royal Mail strike days in the week of your order, which resulted in your delivery occurring on the 7th working day. Please accept my apologies for this and rest assured these are not our usual timings. I do therefore hope to see you back at KIDLY again. James

Posted 1 year ago

“Hey guys, the product itself was lovely only I ordered it as a present with a written note. I received it unwrapped and without the note so that was a bit unfortunate as I ordered it at the office to give to a colleague. I bought some wrapping paper and a card myself in the end but I would keep an extra eye out for these details in the future.”

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Posted 1 year ago

“Great products however delivery was poor. Unsure if items has been sent and poorly packed upon arrival.”

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Posted 1 year ago

“Delivery was quick”

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Posted 1 year ago

“Products were faulty unfortunately, but customer service is good and very responsive. Therefore, giving 4 stars purely for the service.”

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Posted 1 year ago

“Good quick delivery a little disappointed in one item”

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Posted 1 year ago

“Had a great transaction with Kidly however the product I received wasn’t as imaged on the website. The muslin was beautiful but way smaller than expected as it was pictured wrapped around a baby and this was more just burp cloth sized so sadly returned.”

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Posted 1 year ago

“Wrong item received, proper order was 3 days late (maybe due to postal disruptions) was very close to missing a Birthday. Communication good and they did respond quickly to my complaint so after sales good”

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Posted 1 year ago

“Looks nice on website but perhaps purchase outfit with reviews is better …”

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Posted 1 year ago

“Waiting for refund after return.”

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Posted 1 year ago

“Good delivery”

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Posted 1 year ago

“These jelly shoes should have been perfect for our holiday needs but after the first wearing, both children suffered from blisters on the back of their heels!”