KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,559 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,559 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1074

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, packaging, communication and delivery. Thank you.”

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Posted 2 weeks ago

“Fantastic company! Communication and delivery 🌟”

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Posted 2 weeks ago

“My grandaughter will love this duck and chick”

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Posted 2 weeks ago

“The website is very easy to navigate, prices are good value for money. Products are good quality, stylish, easy to use and very comfortable.”

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Posted 2 weeks ago

“Easy website to use, only negative is that one of the purchases I made was sent as a gift. The printer must have been running out of ink because they couldn’t see the birthday message it was so patchy. Had to call and ask who it was from”

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Posted 2 weeks ago

“Great thanks”

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Posted 2 weeks ago

“Very easy to use and order products.”

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Posted 2 weeks ago

“Easy to navigate and easy to purchase”

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Posted 2 weeks ago

“Ordered next day and paid, end up not coming”

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Posted 2 weeks ago

“Fantastic products .. just perfect and fantastic quality , delivery was spot on”

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Posted 2 weeks ago

“Prompt delivery and great product better made than most adult equivalent on the market.”

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Posted 2 weeks ago

“Poor,delivery fine. Contact awful.”

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Posted 2 weeks ago

“Delivered very quickly, impressed.”

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Posted 2 weeks ago

“Excellent”

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Posted 2 weeks ago

“Have not recieved my order”

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Posted 2 weeks ago

“I had a terrible experience with KIDLY, and would rate even lower if I could. I made a mistake, which I will put my hands up and admit to openly. I selected an autofilled address in my device that still had an old address. I thought I double-checked, and was wrong. Immediately I got in touch to change the address, but computer said "no." Evidently the dispatching process was too quick at the warehouse. Can I cancel the order? Not now that it's been dispatched. What can I do? I was panicking a bit now, because this was a sizeable order and had quite a few children's birthday presents in it. I was told to contact the courier once I received my dispatch email. When that email finally arrived, three hours and twenty minutes after ordering (I checked), I found out the courier and got in touch. Nothing they can do, but assured me nobody would keep an item and it would immediately be returned to sender. The item is now with whoever lives at my old address and I'm out of pocket having to scramble around replacing gifts (using websites who can alter a delivery when you get in contact immediately - so most others). I did make a complaint, suggesting they provide better communication with the warehouse in case this happens again. Especially as the courier told me this is a common occurrence, particularly with elderly people. I was told I'd receive a refund if the items were redirected, and my other concerns were otherwise blown off completely. I'm deeply saddened to find how unforgiving and nonchalant the customer service team at KIDLY are. Given my tendency to make stupid mistakes, it is unfortunate to say I can no longer trust that I can confidently purchase anything from them in future.”