KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,564 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1074

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the look of kindly but I’ve found the products haven’t lived up to expectations”

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Posted 7 months ago

“Love the products - they are unique, functional and good quality. The only downside is the daily change in price based on various promos. So you may buy an item already in sale and then the following day a promo code offer reduces it even more.”

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Posted 7 months ago

“The quality of the product I received was very poor and I would expect KIDLY to check on their products before offering them. I returned the item but still have not heard back from KIDLY which is a long time. Therefore sadly I need to deduct two stars.”

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Posted 7 months ago

“Large delivery cost”

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Posted 7 months ago

“I love the Kidly designs, they are so cool and cute and gender neutral. Just a bit let down by the quality of a few individual items.”

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Posted 8 months ago

“Delivery was fast”

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Posted 8 months ago

“The stuff arrived”

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Posted 8 months ago

“Very quick delivery, love the colour of item and quality however I thought the jelly shoes would be an actual buckle but it's just velcro with a buckle just sitting there for the look. I bought these because of the insole as my son has flat feet. I don't think the velcro would be strong enough, I think I would be constantly doing them back up. I'm hoping to send them back. Also I used the size chart for size. so ordered the 10 as my boys feet were between 9 and 10 on the chart but the 10 was too big and wide (my son's feet are very slim)”

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Posted 9 months ago

“Good - but the delivery charge was annoying, especially given when I realised I had missed one item, I had to pay a second charge.”

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Posted 9 months ago

“Arrived quickly enough”

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Posted 9 months ago

“Tried to order but out of stock due to a special offer. Took a couple of weeks to be sent an email that back in stock. Bombarded with unwanted promotional emails in the meantime. Not all customers are parents of young children!”

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Posted 9 months ago

“Paid for 24 hr delivery- it arrived in 48 - they refunded the difference only and we missed the opportunity to take the gift with us so now have to pay for another set of postage”

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Posted 9 months ago

“The main parcel arrived badly damaged. Kidly customer service was excellent when it came to arranging a replacement but the courier they use is useless. Still waiting for the parcel to arrive............ Overall experience badly let down by the courier”

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Posted 9 months ago

“Items arrived quickly but we're poor quality.”

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Posted 9 months ago

“Jelly shoes are brilliant. Just a shame the website kept crashing when I was trying to order and never have the right sizes in stock! Never get notified when sizes in stock either.”

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Posted 10 months ago

“Great customer service and prompt delivery”

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Posted 10 months ago

“Always ship promptly”

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Posted 11 months ago

“The canvas trainers were exactly what my granddaughter needed, unfortunately EU26 was too small and EU28 too big, so regretfully had to return.”

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Posted 11 months ago

“I really like Kidly in general, but lately orders arrive much later than stated. I'm a Kidly premium member so should have next day delivery paid for, but it's failed twice now with Royal Mail. Very frustrating. I've emailed Kidly directly about both orders too.”

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Posted 11 months ago

“Lovely products, poor quality.”

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Posted 11 months ago

KIDLY is rated 4.9 based on 22,564 reviews