Kiddies Kingdom Reviews

Name: Kiddies Kingdom
Address: 4th Floor, Saville Mills, Mill Street East, Dewsbury
Rating: 3.08

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

Metrics

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Nicola Salt

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

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“Even though I got the products in good time, some of the parts were damaged and in order to get them replaced was an absolute nightmare. Pieces literally arrived days before my due date. The customer service was awful, unhelpful and rude.”

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Posted 1 year ago

“Ordered stroller after waiting for 3 weeks, had to call customer care for the status of my order. I got an email saying sorry the order is out of stock.”

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Posted 2 years ago

“I had some draws delivered and the groves do not match up. Been waiting three weeks and still got no further. I’m told it’s a manufacturing issue and they aren’t contains back kiddies kingdom but I using understand how this is now my issue. I’m due my baby and I do not need this stress, I just want their bedroom ready for their arrival. Promises of emails which never happen then being on hold for an hour each time. Not happy and will not be using this website again.”

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Posted 2 years ago

“What an absolute joke of a company... STEPH her name was, rude, atrogant and clearly no product knowledge! This started on the 17th Jan, we brought a bundle with a multi system pram, car seat did not fit on the pram, rang to inform them to be told by a very helpful Gemma that they would need pictures, video of baby seat not fitting on the actual adapter on the pram. Sent all these as proof on email. They decided it was the wrong car seat, sent another car seat out for it to arrive and iy was the exact same one as before!!! Again, rang them to arrange for this to be collected and to ask what the hell was going on. Baby due any time now and this is going on and on with no car seat... They then decided to tell me that the manufacturer had included the wrong adaptors with the actual pram ( blaming manufacturer) so they told me the manufacturer would be contacting me. No contact from manufacturer and email from kiddies kingdom saying that they had tried to contact me for more information, LIE!!!! So at this point I'm at my witts end.. can never get through straight away to kiddies kingdom. Finally spoke to someone and they said it wasn't the adaptors it was the w Car seat so NEW car seat being sent out..... AGAIN!!! Car seat sent back and 2nd time... emailed to make sure that the NEW car seat and correct car seat were being sent out and email from.them to.confirm that they had spoken to somone who knows the products and correct car seat was being sent out to me... 1 week later, no email after asking where car seat was as its been a week for STEPH to tell me yet again that its not the car seat but the adaptors!!!! I've got a baby due any day now, the stress this company as caused me, I did swear out of anger on the phone and she put the phone down on me so that's understanding but this is still on going, I'm not sure whats happening, they have my money and I have the wrong car seat/adaptors... I want a full refund!!! Currently on hold to trading standards... these people do not care and as a pregnant woman thinking she as dealing with a decent company... AVOID AVOID AVOID”

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Posted 2 years ago

“Really pleased with the purchase of our car seat at a great price and with super fast delivery, would definitely recommend this website as it’s the first time we used it, and we weren’t disappointed!”

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Posted 2 years ago

“I bought this bike to use when my child doesn’t need a pram. It doesn’t fold well and we have a small car so not very practical. Also it’s not very comfortable for my daughter who is 10months and is falling forward when trying to support her self.”

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Posted 2 years ago

“We were delighted with our purchase from Kiddies Kingdom. The seat arrived really quickly and was in excellent condition, even though the estimated delivery time was longer than they said we received the item really quickly. Our boy loves his new seat and finds it super comfy and we got an excellent price on it too!”

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Posted 2 years ago

“Great selection of products and competitive prices. Very quick delivery.”

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Posted 2 years ago

“Fast Delivery”

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Posted 2 years ago

“Very happy with a pram and all accessory”

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Posted 2 years ago

“Very happy with the space rocket walker for my 5/6 month old son. We wanted an activity station on the walker & this delivers as the little removable tray is fun for him with the lights, sounds & moveable features. Was very easy to assemble & is doing well with daily use thus far. The higher seat back is great too for additional back/neck support aswell. Only quibble would be the wheels ares all 360 turners, which means we have to lift it to move it sometimes but that’s not major. Would recommend this item.”

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Posted 2 years ago

“Amazing! Gave my little boy loads of confidence!”

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Posted 2 years ago

“excellent service and price”

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Posted 2 years ago

“very happy with product and customer service. fast delivery”

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Posted 2 years ago

“I ordered my Bugaboo Fox 2 pram during the Black Friday Sale, it was delivered next day to my doorstep, everything went smoothly. I couldn't be happier. :)”