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Kiddies Kingdom Reviews

3.1 Rating 456 Reviews

52 %

of reviewers recommend Kiddies Kingdom

Company Reviews

3.1

Based on 456 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Kiddies Kingdom 5 star review on 23rd January 2022

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Kiddies Kingdom 5 star review on 23rd January 2022

Katy Rickles-McGreal

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THIS COMPANY ARE RUNNING A SCAM. They are using photos that do not match the actual product. Ordered 2 car seats and used the images to confirm they were the ones we wanted however when they arrived (2 weeks late!) we realised they were the basic model and not what was in the photos. They replied saying the photo was for 'illustration purposes only' and the description of the model was correct, they said we would need to pay £25 collection charge and would not accept physical returns to their showroom. I will be contacting trading standards, it is completely DISHONEST to represent a product with a different picture of a better model. They have loads of 1 star reviews BEWARE.”

Posted 3 years ago

Hi Andrew Kilgour, Thank you for sharing your experience. We are very sorry to hear that the received items were not to your liking. The matter has been investigated thoroughly and can confirm that our team have reached out to assist in rectifying the matter on multiple occasions within the past 2 working days. Due to Covid restrictions, we are unable to accept physical returns to our showroom and apologise for any inconvenience this may have caused. Please feel free to contact our team for further assistance in having the matter rectified and apologise once again for the issue. Stay safe. Team Kiddies Kingdom X

Posted 3 years ago

“Purchased a car seat that unfortunately won’t work with my isofix base The car seat also has scratches on it so called Kiddies Kingdom to return but was informed there return policy is 14 days and won’t help at all Opened a pay pay dispute so hopefully get my money back”

Posted 3 years ago

Hi Leeanne Holmes, Thank you for taking the time to share your experience. Our team have investigated your concerns and apologise that we are unable to assist beyond our terms and conditions (https://www.kiddies-kingdom.com/content/3-returnpolicy) for an item not compatible with your existing items which you agreed to prior to purchase from our online store. Kind Regards. Team Kiddies Kingdom X

Posted 3 years ago

“Had the misfortune of ordering a baby car seat from Kiddies Kingdom back in November, first they sent me the wrong seat, secondly they accused me of lying when I told them their courier failed to pick up the seat on three occasions and thirdly they have not processed my refund even though they have the seat, its now mid december and all I can say is avoid them and you will thank me”

Posted 3 years ago

Hi Noel, Many thanks for your review. An investigation has been conducted into your situation. We can see that there had been multiple collections raised with our courier as the initial one had been unsuccessful. We can see that the collection has finally been successful and the refund already applied back to your payment method(s). We would like to take this opportunity to apologise for the inconvenience caused and would love to rectify this on a future experience. Kind Regards Team Kiddies Kingdom X

Posted 3 years ago

“My daughter purchased a double buggy from these guys with light use the brake failed and gentle mounting of pavement caused it to fold bruising my granddaughters thigh. It has been returned for repairs 3 times and each time failed again . We where offered no replacement or refund but Kiddies Kingdom stated the damage was caused by high speed collisions and high impact to side , when infact it has had light use We have had months of stress multiple accusations . My daughter has been on front line during covid delivering babies and saving mothers , yet on the rare day off cannot guarantee her own children’s saftey, it’s an absolute disgrace .”

Posted 3 years ago

Hi Tony Chircop, Thank you for sharing your experience. We understand that there has been quite a lot of misunderstanding around the warranty of the pushchair you purchased from us. The warranty is from the manufacturer through Kiddies-Kingdom. Our suppliers make a mention on their website of what is and isn't covered under the warranty. We apologise that on this occasion we were unable to provide your preferred outcome to the matter. We would love to have the opportunity to rectify your experience. Take care Team Kiddies Kingdom X

Posted 3 years ago

“Avoid sold me a faulty car seat ! Customer service Not helpful ! Ignored all my emails! Avoid!”

Posted 3 years ago

Hi Alicia, Thank you for your review. Upon checking the matter for you, we can confirm that the seat has had a minor design change as communicated to you in our emails with you and have also offered to have the seat back for a full refund. Please feel free to reach out to our team if you require further assistance in this regard. Kind Regards Team Kiddies Kingdom X

Posted 3 years ago

“I purchased an out and about little nipper double pushchair and accessories in October 2019. It was delivered very quickly. However I barely used it and by March 2020 it was dangerously faulty. It took weeks of email correspondence , up to 7 working days in between communication to get any reply. I returned it once finally in July only for it to be returned faulty again. I asked for a refund at this stage and yet again they returned the re fixed item to myself with no communication. 7 months later and now hopefully the item is useable. They take no responsibility as the retailer of the items and even tried to blame me for the faults. The pushchair was coming Unclipped in use and actually bruised one of my children. Beware kiddie kingdom they do not care about after service or the safety of your child in the items they sell. They have ignored half of my emails in this process and getting through on the phone is near impossible.”

Posted 3 years ago

Hi Eve, Thank you for sharing your feedback. A review of the situation has been conducted. We always hope that products will last their intended lifespan without any issues, but it's not always the case sadly. The reported issues were raised promptly under the warranty with the manufacturer through Kiddies-Kingdom. Our team have provided answers as and when we received updates to your case. We apologise that we were unable to provide you the outcome you desired. We would love to have the opportunity to provide you the service you deserve on a future purchase. Kind Regards Team Kiddies Kingdom X

Posted 3 years ago

“My daughter wanted to exchange a car seat bought in error. They were unhelpful, unsympathetic and rude. She is now stuck with the wrong car seat as their advert was unclear. Wish I’d seen all the bad reviews beforehand. Now I’m guessing she has just become yet another customer they treated badly.”

Posted 3 years ago

“Still waiting for a reply to my emails sent over a week ago now..... also haven’t received the mattress for the cot and the cot arrived damage. Awaiting response.”

Posted 3 years ago

“I ordered a baby bed on 7th July 2020, thinking I would have gotten it in a week, but I received an email saying I would recieved it on or before the 31st August 2020. So I waited patiently and once again I received another email on 28th August 2020 saying it would be delayed till the 18th September 2020. I then cancelled the order after being so patient and then received another email saying 2-5 working days to receive a refund I'm not happy at all”

Posted 3 years ago

“shame to be open as a business, you are to be avoid as the plague”

Posted 3 years ago

“To be avoided like the plague. If I could I would give it a rating below zero. Unable to manage the customer, a continuous misunderstanding after months and months of complaining. Only after threatening to report to the police I got a refund of my money spent months before. Please, close this circus.”

Posted 3 years ago

“AVOID - DO NOT BUY PRODUCTS FROM THIS COMPANY!! Ordered a nursing chair. Initially got sent a confirmation that the chair would be delivered on or before 30 July. Then it got delivered on the 31 July. When I opened it, I got sent the wrong chair and immediately contacted the customer care. I’ve asked for options of refund of price difference or send the replacement chair. The refund I was offered was unfair due to the prices changing because of sales so I’ve asked for my replacement chair. Since my request they have completely ignored me. I do not recommend this company. Very poor customer service. I will not be buying from them again. Avoid at all costs”

Posted 3 years ago

“Order placed over 4 months ago, still no sign of delivery. Customer service and communication has been appalling. Each week my order is coming "next week", still nothing. I'm starting to think I've been scammed and nothing is coming. I asked to cancel the order so I could go elsewhere, and was ignored. Never received confirmation so cannot cancel myself. Asked for complaints procedure, again was ignored. Very concerned and potentially set to lose a lot of money, I'm due very soon and without the items we need for our newborn. Very stressful experience - avoid at all costs!!”

Posted 3 years ago

“Bought a double buggy in June. Got email saying delivery would be by 13th July. No buggy arrived so emailed customer service (as no one answering the phone line) and got told there is no record of an order with my email address. Replied with the order confirmation and been 3 working days and still not heard from them so now reclaiming money back through credit card. Terrible experience - avoid using,.”

Posted 3 years ago

“Disgusting service!! Avoid without fail! Have been waiting since beginning of May for a delivery of baby products, main one being the crib. Everything in stock, yet items never arrived. Had to chase continuously without a single reply. When they did get in contact, items delayed by another month! Ended up cancelling the order as still could not get any answers from them. Said on 9th July a refund will be issued within 3-5 working days, we are now 21st July with no refund. Contacted my bank who started a claim against them, and got money back this way. Funny enough, since then, they have been in contact by email and are now arguing to say they were not in the wrong! Disgusting service! Rude and unfriendly staff! Avoid unless you want to lose your money!!”

Posted 3 years ago

“I have been waiting for a crib since the beginning of May only to be told there was a delay after several emails and as we speak have just received one from them saying sorry for delay the crib is on tack to arrive on the 10th July how strange considering today is the 18th. I have had enough now luckily I paid by credit card and will now be putting the matter to them and to trading standards about there operation they take orders and money knowing full well you will not get your items I should of looked at reviews first lesson learnt do not order from this so called company”

Posted 3 years ago

“Unacceptable customer service, they claim to offer next day delivery while the stock doesn’t even exist. After asking consecutively for a week I received a reply that the product will be delivered in two months. I have cancelled my order and still two weeks after no reply and not returning the money”

Posted 3 years ago

“Placed my order moths ago , and still haven’t received it such a scummers !!!”

Posted 3 years ago

“Been waiting for a cot and baby changer since May. Emailed the customer service line and they replied to say it should be with me by 1st July. 10 days later I am still waiting for a delivery !! Don’t shop from here!! Good luck getting responses too!”

Posted 3 years ago

“Terrible company, zero customer service ability. Item in stock on site at time of order. Money taken. No communication, dates come and go and chases begin. Date just extends and no ability to speak to someone or collect. Avoid at all costs.”

Posted 3 years ago

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Kiddies Kingdom is rated 3.1 based on 456 reviews