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Keystones Property Reviews

4.9 Rating 401 Reviews
98 %
of reviewers recommend Keystones Property
Company Reviews Metrics Info
4.9
Based on 401 reviews
Shipping & Delivery
On-time Delivery
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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About Keystones Property:

Keystones Property – “Our Service Is Key” - Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.

Keystones Property – “Our Service Is Key”

Keystones Property is a privately owned, family run, independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing a quality customer experience to our clients. Based in Collier Row, RM5 we operate mainly in the Essex Areas to the East London Borders.


We offer:-

• Free valuations - sales and lettings properties
• 24hr management line (only managed properties)
• Accompanied viewing - up until 9pm
• Rightmove, local and online advertising
• High level customer service

Experience Keystones and experience a company who will go the extra mile for the client. We also pride ourselves with over 30 years sales and lettings experience, plus an extensive knowledge of our local surroundings.

Visit Website

Phone:

01708909100

Email:

scott@key-stones.co.uk

Location:

13 Clockhouse Lane,
Romford
Essex
RM5 3PH

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Anonymous
Anonymous  // 01/01/2019
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Karen Ireland
Verified Reviewer
“I asked my previous neighbour of her experience selling with Keystones and she was full of praise so we arranged for a valuation. Hayden visited and I was very happy with the advice he gave me. We decided to use Keystones and am so glad we did. Special mention to Sam Pond who oversaw the 40+ viewings. You were a star! We received numerous offers and I was really impressed with the way Chris dealt with the offers, making sure there were no time wasters and ensuring we got the best deal possible. Candice introduced herself as the sales progressor and became our main point of call and I must say she is an absolute asset to the team. Liaising with our buyers, solicitors and the agents who we are then buying through. We are approx 4-5 weeks from completion and hit a bit of a blip which caused some stress and sleepless nights but thanks to Candice this was quickly sorted. Fingers crossed we get to completion. For anybody contemplating what estate agent to use I can only say that you will get a 5 star service from the whole team at Keystones.”
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Banu Gaffari
Verified Reviewer
“Had a really good experience with Keystones in the process of purchasing a property. Sam was very friendly, professional and helpful in showing us the house, and calmly going through every question we would have. He also went out of his schedule to show us another one of their properties that day right after our first viewing. Although I think purchasing a property in the UK is very time consuming in comparison to other countries, I can comfortably say that Keystones Property made the process very easy for me. Once the sale was confirmed, Candice made sure there would be no hold-ups on any sides of the purchase, and that all communication runs smoothly. Really appreciate her effort in the process. Thanks to both of them and the solicitor that they recommended, we will soon have a place we can call home.”
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Anonymous
Unverified Reviewer
“Perfect customer service”
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Anonymous
Unverified Reviewer
“Excellent professional estate agent and easy to liaise with”
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Albana Meckaj
Unverified Reviewer
“Just like to say thank you to the team Keystones Property especially Candice for helping us purchase our house. Candice was our main contact and her service was absolutely amazing. She was very professional and made the whole process of buying a house very easy. She was always ready to help and advise us when needed and super quick to chase up any queries. We appreciated the regular courtesy call made to keep us updated on what was happening. Thank you for once again. Wish the team all the best.”
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Kamal Bala
Unverified Reviewer
“Buying process was quick and easy. Excellent customer service was provided throughout the process.”
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Alket Mechkay
Unverified Reviewer
“I recommended to anyone this company because they are so helpful and the best costumer service in London The all Team are so polite and all working hard , I buy the house just for 6 weeks , Thanks so much Candice Jacobs you are hard worker and so helpful and polite”
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Alket Mechkay
Verified Reviewer
“Hi My Name is Alket Mechkay I recommended to anyone this agency Costumer service is the best and helpful And so fast , I buy house just for 6 weeks Candice Jagobs work so hard to be done so quick as possible, thankfully so much Candice Jagobs and all Team of the key stones property the best in London”
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EnglishC
Verified Reviewer
“Had a valuation by Hayden Connolly from Keystones, arrived on time, very, very friendly and polite, was extremely helpful and answered every question that we asked him (and there was quite a few), would most definitely recommend Hayden if you need a valuation.”
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Anonymous
Unverified Reviewer
“I have had a very smooth and positive experience with keystones property. All staff members and very helpful and professional and made our first buying experience very pleasant and fast.”
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Thadsa Rav
Verified Reviewer
“As a first time buyer we were not sure how the whole buying process worked but with Keystone it was very quick and easy. Sam pond, our agent, showed us the property 2 times. He was very helpful always. After that Mr Scott , Hayley then Candice They all were very supportive and helped us through the whole process making it smooth, quite easy to understand and less stressful. They are doing very hard work within buyer ,seller and their solicitors( Ms Candice worked harder in the final stages ) Thank you so much to all of you, you're a great team! Definitely will recommend this agency to anyone!”
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Chris Wright
Verified Reviewer
“The service I received was exemplary. The Manager and staff went the extra mile for me and dealt with everything in a prompt and professional manner. I couldn't recommend them more highly and in fact, they were recommended to me by a satisfied customer.”
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Y Wang
Unverified Reviewer
“Best estate agent in London , always help find best solutions for the clients, we are so lucky to get our nice property from Keystones , and best wish to Scott and Keystones ,will definitely recommend!!!!”
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Anonymous
Unverified Reviewer
“Keystones were efficient and proactive in the sale of our property. All the staff are friendly and competent and we were very happy with the overall service we received.”
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Micah Stennett
Unverified Reviewer
“Really helpful local estate agents. From the very beginning Keystones demonstrated a competence and genuineness that is not easily associated with the industry. Our family was made to feel very comfortable in their hands. Our valuation was spot on, and their advice on purchase helped us to be successful. Thank you to Roy, Sam, Chris, Hayley, Kelsey and finally Scott for all their efforts in managing the process on our behalf, helping us to achieve the best sale price and Complete on our purchase despite various obstacles along the way. Would highly recommend Keystones for their personal touch and customer service, and local knowledge.”
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Gregory & Sarah
Verified Reviewer
“The service they provide is over and beyond any other estate agents I've used in the past, Scott Jay really pulled out all the stops, he was with us from the valuation to the completion. I cannot recommend a better Estate agency then Keystones Property.”
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Anonymous
Verified Reviewer
“Keystone have supported me with renting out my property I have never experienced any problems as they have dealt with any concerns. I would highly recommend keystone if anyone is thinking of renting a property as so far so good, keystone have taken over all the responsibilities of ensuring I get good tenants whom pay me on time and keystone have also been responsible for dealing with any concerns or issues which the tenants may have. The staff at keystone are all very responsive and professional they definitely have established a good working relationship with myself. I am grateful to keystone for the help and support I have received to maintain good tenants.”
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Anonymous
Verified Reviewer
“Keystones have been a huge help in supporting me to gain good tenants, I’ve never experienced any difficulties having keystone to deal with everything. Keystone have ensured they find me good suitable tenants who pay me on time and look after the property, if anything keystone deal with all the issues which has saved me the time and the stress of renting my property. I would highly recommend Keystone to anyone thinking of renting out your property as they have been 100% on the ball no messing about.”
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Paul Smith
Verified Reviewer
“Keystones have demonstrated the utmost professionalism throughout the sale of our property. In fact due to their diligence and efficiency our house was sold before it even reached Rightmove. During the process we were kept informed and the Progressors were outstanding in ensuring everyone involved were either informed or encouraged. We were very impressed with the whole team's engagement.”
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Anonymous
Verified Reviewer
“Great service and some good advice from Hayden Connolly when he came to give us a valuation on our property.Very knowledgable on the local property scene as you would expect,we will certainly be using his services if we decide to move in the foreseeable future. We thoroughly recommend him.”
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Keystones Property is rated 4.9 based on 401 reviews
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