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KES Lighting Reviews

4.8 Rating 2,011 Reviews

96 %

of reviewers recommend KES Lighting

Company Reviews

Product Reviews

4.8

Based on 2,011 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

2476317022

Email:

james@keslighting.co.uk

Location:

191, Newtown Road
Bedworth
CV12 8QG

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KES Lighting 5 star review on 23rd July 2022

KES Lighting 5 star review on 23rd July 2022

KES Lighting 5 star review on 19th May 2022

The Old Vicarage

KES Lighting 5 star review on 10th March 2022

KES Lighting 5 star review on 21st February 2022

KES Lighting 5 star review on 21st February 2022

KES Lighting 5 star review on 18th February 2022

Janine McNamara

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was refused a refund or exchange. I was disappointed in the quality of the outside lamp I had purchased and they have a very strict unwavering 14 day return policy. Be wary. I found it difficult to get to speak to anyone on the phone and it took them a good while to reply to my emails. Disappointed in the after sales service and feel let down.”

Posted 5 months ago

“According to KES who clearly love putting customer satisfaction above anything (insert sarcasm) we are liars, terrible company for dealing with something missing / defect avoid like the wind, shop around.”

Posted 6 months ago

“Unfortunately this company decides to disregard The Consumer Contracts Regulations 2013. This regulation allows you to return goods for a full refund, including any initial shipping costs paid. KES have decided that this doesn't apply to them, and so if you return anything, they will deduct a non-specified amount for the original shipping. So - even if you bought enough for shipping to be FoC, they will then make up an amount that they will deduct from your refund, which could be anything. I will of course recover the amount they have taken from me via my credit card provider, using the rules set out in Section 75 of The Consumer Credit Act. Unfortunately I cannot recommend this company, as their T&Cs are incorrect and they aren't playing by the rules.”

Posted 9 months ago

“The staff at Kes, were very knowledgeable and really helpful in ensuring I was very happy with the lights I had ordered and they look amazing, would definitely recommend.”

KES Lighting 5 star review on 23rd July 2022

KES Lighting 5 star review on 23rd July 2022

Posted 1 year ago

“The delivery was absolutely fine and next day! The product was extremely well packaged, my Aunt was very pleased with the lamp and was super pleased with the price! My only comment would be that the lamp base background colour is more of a silvery grey than the picture shows - I was expecting a creamier yellowy white. I appreciate that computer monitors are a difficult media for colour judgements and I know we could have sent it back very easily but we bought a warm white light bulb which cast a different glow on it in the evening which is when it will be used and my Aunt is happy with it. I would certainly purchase from KES lighting again so thank you for a) a good value product and b) excellent customer service.”

Posted 1 year ago

“When I bought these fittings I was very happy with them and the service was good. The one star is because one of the lamps was missing the bag of fittings. But the real issue is that I have emailed umpteen times asking for a replacement pack of fittings and all of my emails have been ignored. That is frankly not good enough especially as it is such an easy thing to fix. Maybe a poor review might get a response??”

Posted 1 year ago

“I have bought several light fittings from Kes over the last couple of years and am very happy with my purchases. Their lights are very good value, great quality and their customer service is excellent”

Posted 1 year ago

“Hi quality products, fast delivery and excellent customer service”

Posted 1 year ago

“Very happy with my lighting”

KES Lighting 5 star review on 19th May 2022

Posted 1 year ago

“Beautiful light and great service”

Posted 1 year ago

“My light was out of stock and took a long time to be available, but Kes kept me informed of the situation throughout the wait. Now I have it I am so pleased with it.”

Posted 1 year ago

“Staff are excellent and very helpful, the products are responsibly priced.”

Posted 1 year ago

“Needed replacement lamp shade and they sorted it quickly.”

Posted 2 years ago

“Great place with lots of choice. Very friendly and helpful staff with a nice atmosphere.”

Posted 2 years ago

“Great service and even better products.”

Posted 2 years ago

“Gorgeous lamps”

Posted 2 years ago

“Great products and service”

Posted 2 years ago

“Efficient and professional service”

Posted 2 years ago

“Excellent service and quick delivery we love both the lights, they were very well packed and arrived in perfect condition. So thank you to all your team 👌👍🏼”

Posted 2 years ago

“Seems like a great company and very quick service. However, their photos make it difficult to choose the right light for your home. Often there is only one or two generic photos and we made a poor decision on ours. Foolishly I’d thrown away the boxes after assembling the lights as the electrician was a two week wait. We decided we wanted to return the lights, but this was refused and that’s £220 wasted.”

Posted 2 years ago

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KES Lighting is rated 4.8 based on 2,011 reviews