Thank you so much for your fantastic 5-star rating, Kaleb! We're glad you loved the shoes and we really appreciate your recommendation. It means the world to us. We hope to serve you again in the future!
Dear Yovan,Thank you so much for your incredible 5-star rating of KershKicks! We appreciate your support and are pleased to hear that you had such a positive experience with us.
Dear Matthew,Thank you so much for taking the time to leave us a 5-star rating! We're delighted to hear that you received your item in just a couple of days and that you were very happy with it! Providing fast and efficient delivery service is one of our top priorities, and we're glad to know that we met your expectations.
Dear Andy,Thank you so much for giving KershKicks a 5-star rating! We appreciate your kind words and support. It means a lot to us that you always choose us for your sneaker needs.
Your loyalty as a customer is invaluable to us,
Dear Mary,Thank you so much for your fantastic 5-star rating of KershKicks! We greatly appreciate your support and are pleased to hear that you had such a positive experience with us. Your satisfaction is our utmost priority, and we are delighted to have met your expectations.
Another great experience with KershKicks is what we strive for! We aim to provide our customers with the best quality products and excellent customer service.
Once again, thank you for your glowing review. We look forward to serving you in the future and providing you with many more amazing experiences with KershKicks!
Thank you so much, Umayr, for taking the time to rate KershKicks with five stars! We are thrilled to hear that you had a splendid and quick experience with us. Your support means the world to our team. If there's anything else we can do to enhance your satisfaction, please don't hesitate to reach out. We look forward to serving you again in the future!
Dear Ethan,Thank you so much for giving KershKicks a 5-star rating! We are delighted to hear that you had an amazing experience with us and that you found our delivery to be quick and efficient. We're glad you loved our sliders as well! Your support means a lot to us.
Dear Kyle,Thank you so much for your outstanding 5-star rating of KershKicks! Your support means a lot to us.
We are made up to hear that you have had a great experience with our service. It's fantastic to know that you always choose to buy your shoes from us.
Once again, thank you for taking the time to share your positive feedback. It's reviews like yours that fuel our passion for delivering a top service.
“I recently bought a pair of Nike kasina x won-ang, wow there absolutely amazing, slight bit of trouble with the delivery but this was sorted out straight away by the sales team and delivered on next available day, excellent service and I look forward to buying from kershkicks again thanks so much .”
Dear Kevin,Thank you so much for your excellent 5-star rating and review of KershKicks! We appreciate your feedback and support.
We apologise for the slight trouble you experienced with the delivery, but we are pleased to know that our sales team promptly resolved the issue and ensured that your shoes were delivered on the next available day. Providing excellent service is our top priority, and we are glad to have met your expectations.
Once again, thank you for choosing KershKicks.
Best regards,
The KershKicks Team
“I've been looking to purchase an Omega Moonswatch for a while and I was amazed to find them on your website. I live on the Isle of Man, so it would've either involved a trip off island, or ordering online. Ordering was simple and delivery was quick!”
Dear Jonathon,Thank you so much for your amazing 5-star rating of KershKicks! We appreciate your feedback and support.
We're made up to hear that you were able to find the Omega Moonswatch you've been searching for on our website. We're glad we could provide a convenient solution for you by offering a simple ordering process and quick delivery.
If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help. Thanks again for choosing KershKicks!
Best regards,
The KershKicks Team
Dear Steven,Thank you so much for your fantastic 5-star rating of KershKicks! We are made up to hear that you had a great experience at our store. Our team takes pride in providing excellent service to our customers, and we are delighted that they were able to assist you. We look forward to welcoming you back to KershKicks soon!
Dear Jay,Thank you so much for taking the time to give KershKicks a 5-star rating! We really appreciate your kind words and support.
Thank you once again for your fantastic review!
Dear Frazer,Thank you so much for your outstanding 5-star rating of KershKicks! We appreciate your support and loyalty as our customer.
Our staff works tirelessly to ensure the best possible service, and we're made up to hear that you found them excellent.
“Ordered an Omega x Swatch watch. On delivery, the product box was stained and there was an overpowering stench of perfume coming from the package. Requested an exchange on 8th Dec 23, package returned and received on 12th Dec 23. Advised on 14th Dec 23 that "your new watch has been shipped today and should arrive tomorrow.
18th Dec 23 - emailed to say no parcel nor tracking information received. No response.
22nd Dec 23 - emailed again, no response.
23rd Dec 23 - emailed again, no response.
29th Dec 23 - emailed again. Issued as £5 refund for shipping cost as a token of apology. Advised watch will be shipped on Tuesday.
5th Jan 24 - replacement watch finally arrived. On opening, the box was again stained. Looks like they have sent me the item I originally returned.
I've been told I should complain. But after such a shoddy experience, I do not wish to deal with this company any more. You pay over the odds for a damaged product and shockingly poor customer service.
Shame I can't give you ZERO stars.”
Dear Ian,
We appreciate you taking the time to share your experience, and sincerely apologise for the inconvenience you've faced. We understand the frustration caused by the stained packaging and the delay in receiving a satisfactory resolution.
Upon reviewing your case, it appears there were errors in the shipping process, leading to the incorrect dispatch and, unfortunately, a repetition of the packaging issue. We fully acknowledge the lapse in our service and the impact it had on your overall experience.
We want to assure you that we take your feedback seriously and are actively working to address the issues in our procedures to prevent such occurrences in the future. We understand if you're hesitant to continue dealing with us, but if there's any chance you'd reconsider, We'd like to offer a more personalised resolution and an assurance of improved service.
Once again, We apologise for the inconvenience caused, and We hope to have the opportunity to make things right.
“Ordered the lottery dunks and when they arrived, the scratch off coin was missing. I got in touch with Kershkicks and within 48 hours, I had a replacement coin in my possession”
Thank you so much, Daniel, for giving us a 5-star rating for KershKicks! We're glad that we were able to resolve the issue you encountered with the missing scratch-off coin promptly. Providing excellent customer service is our top priority, and we are always here to assist our valued customers. Thank you for choosing KershKicks, and we look forward to serving you again in the future!
“My experience has been very good. Delivery was quick and love the product however there was a slight issue with the stitching where it looks damaged and I have emailed but heard nothing back.”
Hi Megan!Thank you so much for taking the time to provide feedback on your experience with KershKicks. We appreciate customers who share their thoughts, as it helps us improve our services!
Our customer service team is investigating this and will be in touch to offer you a solution within the next 24hours. You can contact them at returns@kershkicks.co.uk
Apologies for the inconvenience, we assure you we want to make this right for you
Dear Maria,Thank you so much for your 5-star rating of KershKicks! We appreciate your support and are made up that you had such a positive experience with us. We hope to have the opportunity to serve you again soon!
Hi Jake
We have photographic evidence from our carrier DPD that the item was delivered on 9th January 2024. Any further queries please reach out to our customer service team sales@kershkicks.co.uk
Thanks
Dear Kwantak,Thank you so much for your outstanding 5-star rating of KershKicks! We appreciate your support and are pleased to hear that you had a positive experience with us.
