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Keith Builders Reviews

4.9 Rating 844 Reviews

98 %

of reviewers recommend Keith Builders

Company Reviews

Product Reviews

4.9

Based on 844 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Keith Builders:

For all you trade, DIY and home improvement materials you need look nowhere else. Biggest range of stock. Partnerships with biggest brands. Friendly and helpful Staff. Competitive pricing guaranteed

Keith Builders 5 star review on 13th February 2024

Keith Builders 5 star review on 8th February 2024

Keith Builders 5 star review on 13th December 2023

Keith Builders 5 star review on 17th October 2023

Keith Builders 5 star review on 29th September 2023

Keith Builders 5 star review on 29th September 2023

Keith Builders 5 star review on 4th July 2023

21

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, as always. A broad choice of materials, tools and, of course, wisdom from KBM. Forever better than the impersonal chain type stores.”

“KBM staff were really positive and supportive towards our community project. Delivery staff were fantastic and there was no stress over the delivery. From start to finish KBM was really approachable and provided a first-class service. Thank you to all.”

Thank you, Fiona, for your 5-star rating of Keith Builders. We are so pleased to hear that you had a positive experience with KBM and felt that our staff was supportive and professional. We are proud of the first-class service that we provide, and we are grateful that you noted this in your review. Thank you again for your kind words!

“In a time where I spend most of my time complaining about poor service it is a pleasure to report that my experience of kbm has been excellent. Great product and service, I couldn't recommend them enough.”

Thank you Steve for your 5 star rating of Keith Builders! It is a pleasure to hear that you had a great experience with our products and services. We really appreciate your fantastic review, and we are so glad to know that we exceeded your expectations. Thank you so much for your kind words, we appreciate it.

“Wood ordered was delivered to date, is what was ordered and was in good condition. Service when I spoke to sales was excellent, friendly and efficient.”

Thank you Gary for your 5 star rating of Keith Builders! We're glad to hear that the wood ordered was delivered on time, was what was ordered and was in good condition. We also appreciate you noting that our service when you spoke to sales was excellent, friendly and efficient. We really appreciate you being a customer!

“Brilliant choices of wood products.”

“I recently bought joists for my lean-to from Keith Builders. The online experience was seamless. I received confirmation of my order with a notice that I would be notified regarding delivery. Sure enough, a few days later I received a call to confirm my delivery for the next day and, true to the information on the phone, the delivery truck arrived and my order was successfully handed over to me. Great!”

Thank you for the 5 star rating for Keith Builders, Andrew! I'm glad to hear that your experience with Keith Builders was so positive! I really appreciate your support for our great business. It's great to know you can depend on Keith Builders for efficient for swift deliveries of your products.

“Excellent from start to finish.... Excellent prices and materials, order completed with no fuss and very helpful and friendly staff. Fast delivery. Faultless…...”

“Ordered wood for the fence and posts all good no cracks or splits and very few knots highly recommend KBM kept in touch with me from order to delivery with definitely use them again in the future.”

“Really helpful and efficient. My order arrived earlier than expected, and was the most competitive price I could find, beating the big suppliers. I will definately be using these guys again. Very happy.”

“Easy to use web site, speedy and helpful delivery.”

“always a great place to shop, fast, efficient, helpful and polite”

“Order came on schedule all was correct and left / positioned where I asked very pleased will use KBM again”

“Ordered online which I found to be straightforward but decided the next day to phone and add more items. Spoke to someone at the Keith branch who organised this efficiently and without a problem. He told me when my delivery would be made and it arrived on that day. Was a pleasure dealing with KBM excellent prices and service.”

“Very good customer service. Would definitely recommend them.”

“Great service, ordered online over a weekend, follow up call on the Monday to confirm order- ordered arrived Wednesday.”

“Efficient service, from browsing product range and placing order online using paypal for payment, to items delivered and positioned on driveway with care. Handily given prior notice ahead of actual delivery day.”

“Easy online ordering, quick response to confirm delivery date and time, materials packed for protection, delivery driver really helpful, just a great and quick overall experience, definitely recommend.”

“Ordered and delivered with no fuss, can’t fault them at Keith builders. Thanks”

“Excellent service”

“I have been using Keith Builders Merchants now for more than twenty years, and they are very much my 'go-to' company for many products, not all necessarily building-related. The staff have always been helpful, friendly and positive with their advice. There are other supply companies in the area, but it is important to me that I use a local company. Certainly, KBM kept going during the covid pandemic, whereas others went into hibernation, and I think that showed resilience and confidence in their ability to trade fairly and provide true value.”

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Keith Builders is rated 4.9 based on 844 reviews