Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.79

4.8 Rating 7,526 Reviews

96 %

of reviewers recommend Keengardener

4.8

Based on 7,526 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 23rd April 2024

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m being asked to a review an item I ordered three weeks ago and still haven’t received. Pretty diabolical I’d say. I emailed to ask the whereabouts last week and was told it hadn’t came in yet, and I could have a refund if I wished.”

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Posted 4 years ago

“Strongly recommend not to buy. I completely upset”

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Posted 5 years ago

“really disappointed with this product. Instructions poor, and not enough curtain hooks so rain comes down between roof and down inside of curtains. Also, have had to secure curtains with more ties to corner poles as wind going to rip the flimsy material. Would definitely not recommend this product.”

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Posted 5 years ago

“Not delivered twice ? Not sure what has happened but no follow up when the initial product was not delivered. Second attempt has gone missing ?”

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Posted 5 years ago

We are sorry to hear about the issues with your delivery, the item ordered is sent to you direct from one of our suppliers and they have confirmed the first delivery did get lost so please accept our apologies. The replacement that was arranged by our suppliers and communicated to you was going to be delivered yesterday is showing as delivered at 18:11 yesterday and that the courier has followed the delivery instructions provided to us by you on your order. If you have any further queries or if you would like us to look into this any further then please do not hesitate to get in touch with our customer service team on 01789 763 336. Kind Regards The Keen Gardener Team

Posted 5 years ago

“It's quite difficult to review an item that has not yet been delivered.”

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Posted 5 years ago

“Absolutely delighted with the Bosch ASB Cordless Shrub Shears. Great price. Excellent tracking details & fast delivery.”

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Posted 5 years ago

“The company are very keen for me to write a review but I have not received the ordered products yet and have not been informed if it has been dispatched or out for delivery...All very disappointing! The two items were ordered on 21/06/2018 . I am waiting and hoping to hear that the order is on the way.”

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Posted 5 years ago

“Claimed to have despatched the goods twice, but nothing ever arrived! They were quick to credit a refund which was something I suppose.”

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Posted 5 years ago

“Despite explicit delivery instructions, about 100kgs of bbq equipment I’d ordered was dumped in a neighbour’s driveway, blocking their garage. When I told you this had happened you did nothing. In the end I had to go and get it all myself, which was a huge effort.”

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Posted 5 years ago

“nothing but delivery has been put back to May sometime so stop asking silly questions”

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Posted 5 years ago

“The power washer which I ordered arrived and following 5 minutes of use it broke. I contacted Keengardener through their recommended site and 7 days later I am still awaiting a response.”

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Posted 6 years ago

“Took ages to get it and wrong part supplied.Have given up!!😠”

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Posted 6 years ago

“I would like to write a glowing review but unfortunately I have yet to receive the product ordered, having ordered three weeks ago.”

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Posted 6 years ago

“I have not received one of my items which stated in the delivery note and I was not notified by email that both items had not been sent. It's past 20 days now and still no item and no emails or contact from company. One of the items I ordered I did receive and was what I wanted. I am still waiting for my other item and contact from the company.”

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Posted 6 years ago

We are very sorry to hear this, we are currently looking into the issue of your second item that was placed as a pre-order and despatched with an extended despatch time in 10 - 14 Working Days not yet arriving with you. This delay was communicated at the time of ordering. We will be contacting you directly with a full update.

Posted 6 years ago

“received call from depot to say item would be delivered next day and i would receive a call an hour before delivery. Call never happened so had to stay in doors all day. When turned up i had to help unload purchase which was damaged. I have since been told this is actually illegal. Overall not great experience”

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Posted 6 years ago

“I ordered an item 3 weeks ago and it still hasn't arrived. I won't be buying from Keengardener again. This request for a review has arrived before my garden shears.”

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Posted 6 years ago

“Nothing, just I do all I can to stop these STUPID requests for reviews when all I did was order something small. Not rocket science to get that right. It is pathetic marketing.”

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Posted 6 years ago

“Still not received goods”

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Posted 6 years ago

“Is this a joke I'm still waiting for it to come”

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Posted 6 years ago

“Very poor communication, unwilling to help. My order was canceled by Keen Gardener without notification.”

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Posted 6 years ago

Keengardener is rated 4.8 based on 7,526 reviews