Keengardener Reviews

Name: Keengardener
Address: 58 Padgets Lane, Redditch
Rating: 4.79

4.8 Rating 7,505 Reviews

96 %

of reviewers recommend Keengardener

4.8

Based on 7,505 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

1789 763 336

Email:

gard@keengardener.co.uk

Location:

58 Padgets Lane
Redditch
B98 0RD

Keengardener 5 star review on 5th March 2024

200

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not complete my order and for some reason the website completed the order and debited my card this is a bit worrying as to what happened. i only realised this when the item i was going to order turned up at my door not good as i did not have an email confirmation of the order. I only found out when half a tonne of concrete turned up on my drive”

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Posted 2 years ago

“The heater is great and has heated my small green house My only concern is, that the fule tank I have, is faulty and is not sealed air tight at the top when I filled up it leaked every where I will be returning this item”

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Posted 2 years ago

“ordering and delivery were good but the product itself wa a nightmare to construct and 2 weeks after delivery its still in not finished”

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Posted 2 years ago

“Instructions are not very clear and very flimsy to build.”

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Posted 2 years ago

“Flimsy plastic shed difficult to erect and there was a large bolt missing.”

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Posted 2 years ago

“Ordered a Palram 8x6" Resin Shed, arrived promptly. However, when we came to build the shed, one of the main parts for the door were missing. I couldn't leave the shed unbuilt and built it up to that stage. I contact Keengardener to advise of the problem and expected the part to be shipped on the Monday. It took a whole week to locate the part at Palram, and was advised they do not do Saturday deliveries. I chased again, and was told it has definitely been despatched and would be delivered within 24-48 hours. So I am now still waiting on this delivery and have requested the courier/tracking details so I can chase it up myself (will await the reply from KG). If the missing part was sorted straight away and delivered the following day I would highly recommend KG, if my issue can be resolved by 13th April then I will still be a happy customer, if not then I would not recommend.”

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Posted 3 years ago

“My hosepipe from Keen gardener was very poor quality. It severely kinked straight away and after 3 days I stopped using it and threw it away. Wouldn't recommend.”

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Posted 3 years ago

“Ordered items shown as in stock, had to wait 16 days for delivery but was contacted by phone to be informed of the delay and confirm I was happy with that. Items arrived via courier not on a pallet as per order confirmation, as a result the heavy fence panels had sustained damage on the corners. Informed company and they apologised !!.”

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Posted 3 years ago

“Quality of product poor many of thin parts broken Main problem one of gas strut mountings damaged so could not be used needs replacing”

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Posted 4 years ago

“The item received was described as a repair connector for a Karcher pressure washer hose, but it wasn’t. It was just a standard garden hose connector.”

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Posted 4 years ago

“I purchased a hose reel and, from the description, I thought it included the hose but it did not and I consider that misleading.”

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Posted 4 years ago

“Product not very well made and broke first time it was used.”

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Posted 4 years ago

We are unsure of the accuracy of your review and whether this was intended for ourselves, looking up your order number it shows an order for a Kamado Joe - Classic Joe III - Ceramic Barbecue with Cart which is still pending and has not been despatched to you as we have still not received payment for your order based on your chosen payment method. If we can be of any assistance please do not hesitate to get in touch.

Posted 4 years ago

“The experience has been fought with issues from beginning to end. The website only half took my payment, yet keen gardener issues me an invoice, even though there was never going to be a delivery of a green house. The customers services were friendly but ineffective,and actually lied about a price increase in the green house, encouraging me to place my order now or I would be charged more. the greenhouse is still listed at the price I paid, The green house took way more than the 7 days stated on the website. The delivery company, partially delivered the greenhouse and then contacted me at 9:00 am the next day, when I was at work, telling me that they would be delivering between 7 am and 6 pm that day, and giving me no option to change the delivery time. So the frame was left in a box on my drive way. On unpacking the green house many of the plastic components were broken. Only upside is that the green house or the part that I have been able to construct so far seems to be good.”

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Posted 4 years ago

“Nightmare so far, cant speak about the quality yet....Ordered easy enough but wrong kit turned up which happens, annoying but one of those things. I was told the correct kit would be dropped off and replacement delivered a few days later....no, picked up alright but no replacement. I then had to call to find out where the correct item was (no courtesy call, had to find out myself). Was told not in stock and expected sometime this week. Its supposed to be delivered Monday 13th, we will see. 3..... weeks and counting In no way reflection of product itself as I still have not seen it! SO hope wait is worth it.........”

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Posted 4 years ago

“The delivery date was changed on the morning of the delivery, which did affect our working week.”

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Posted 4 years ago

“The wooden recycling storage box is very sturdily made and of good quality timber. However, when ordering the item, I was asked to enter details of where to put it should there be no-one at home so I did this and was therefore expecting delivery within 4-7 working days, as mentioned in the order confirmation. What I was not expecting was for anyone to be trying to telephone me to arrange a delivery time and day, as this was not mentioned on the order page (it just states that the item is normally delivered by the supplier within 4-7 working days) and so after 12 days I rang to find out if my order was being processed, to be told that someone had tried to ring me to arrange the delivery. I did have an unrecognised number on my phone, but in these days of nuisance calls I do not answer numbers I'm not familiar with and also, I was not expecting anyone to be calling to arrange for the box to be delivered, as I had already given details of where to put the item, and no message had been left so I had no idea who had rung. The Keengardener assistant told me she would contact the delivery team to ask them to ring me to sort this out. A gentleman then rang to explain that because the delivery team had not been able to contact me (I had only had the one missed call from a mobile number with no message), the item had had to go to the 'depot' for a 'palette delivery'. He then gave me a telephone number for me to ring to arrange delivery by the courier company, so I rang the courier company, who advised me that they too had also tried to contact me (there had been a call from an STD coded number that I had not been able to answer, but once again no message was left as to who was ringing or why and of course I had not been expecting a call anyway). The lady booked me in for two days time and the box was delivered on a palette, with all the component parts of the recycling storage box laid on it and covered in polythene, though not fully, so the rain had soaked some of the timber. When I ordered the item I had expected it to be delivered flat packed within 4-7 working days and left behind the garage, as per the special instruction that was requested by the website, but did not at any time expect that anyone would be trying to ring me to arrange the delivery. Just a suggestion, but perhaps for ease of future deliveries to other customers, it would be best if the Keengardener delivery drivers left messages when ringing so that the customers would know who had rung and why, in order to make the arrangements, thus avoiding the need for the item to have to go to a separate depot and other drivers then having to make more phone calls to arrange delivery? Thank you.”

Helpful Report

Posted 4 years ago

“The greenhouse heater work fine but even on a setting of 0.5 the 13kg propane gas bottle only lasted 1 week. At £29.99 a go that’s expensive heating, and it wasn’t particularly cold outside either. Upon set-up I set the temp dial at 0.5 and it turned off at a greenhouse temperature of 54.6 degrees. Got another gas bottle now and setting it at zero to see what happens. Just to confirm, the heater was set at 300mm above floor level and the temperature probe set at shelf level.”

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Posted 5 years ago

“Product good as expected. Delivery was advertised as next day and paid a premium, was not despatched early and took 5 days.”

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Posted 5 years ago

Thank you for your order, as outlined on our website at the time of ordering the item was placed as a pre-order with an extended despatch time of 7 - 10 working days which it looks like the item was delivered within this timeframe and sent on a next day delivery from the despatch day. We hope you enjoy using your product and if you have any queries please do not hesitate to get in touch with us.

Posted 5 years ago

“I ordered lumify lights and was sent a different, I believe inferior, make of lights. When I rang to complain I was immediately sent a returns label and refunded the cost about a week later. The better service would have been to communicate that there was a problem and check that the alternative was acceptable so saving time and delivery costs.”

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Posted 5 years ago

We are very sorry the incorrect lights were dispatched and picked in our warehouse, this was not a problem we were aware of until this was reported to us so please accept our apologies. The lights received were by the same manufacturer and were higher value however clearly should not have left our warehouse. We apologise for the inconvenience this has caused.

Posted 5 years ago

“The hose reel is fine - what could go wrong with that? But the fittings which should have been included were not there: Please see my emails to your Customer Services Department. As I have received no reply to my initial email of 17th November, I am not very impressed with your service - I hope you can improve my opinion. Gareth Nicholls”

Helpful Report

Posted 5 years ago

We have tried calling you but have been unable to reach you, we have checked our systems and we can confirm that we have not received any emails from your email address, when you email into us you will be assigned a ticket number and a reply back confirming your email has been received. Please could you call us on 01789 763 336 or email us on the following email address info@keengardener.co.uk so we can identify which fixings/connectors you are missing and we will be happy to get this resolved right away for you.

Posted 5 years ago

Keengardener is rated 4.8 based on 7,505 reviews