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Kabayan Remit Reviews

4.8 Rating 20,892 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,892 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Remittance took more than half a day to go through. I phoned customer service who sounded like he was blaming me for not including the bank name, when it was already my 4th time using the service, sending remittance to the same account. It happened the first time, but it was sorted, so the 2nd and 3rd remittances went through without any issues so I wasn't expecting any issues on the 4th one. Another issue is that my recepient doesn't receive any notifications at all, and I phoned customer service and told me it is because of security reasons. I don't believe that because I have used world remit for more than 6 years before I changed to kabayan remit, and they have been sending my recepients emails and sms. Now I am thinking of going back to world remit, as their service is tip-top, safe and very efficient customer service.”

Posted 4 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Meanwhile we are investigating what has gone wrong with the notifications and will test it now to make sure there are no issues in the future. Best wishes, Kabayan Team

Posted 4 years ago

“Your associate sent the wrong amount to the person I'm sending the money”

Posted 4 years ago

Hello po, thank you for raising your concerns and we apologize for any inconvenience caused. We would really appreciate if you could e-mail our support team in regards with this matter. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 4 years ago

“Stay away!!!”

Posted 4 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 4 years ago

“First time didn't go throu on 28 June appeared to and my bank authorised it. There was finances available. It was family support money and my bank had approved transaction. Caused anger from the family in Phillipines but I was able to show transctions pending.when a transaction is successful kabayan sent multiple emails but when it's not there is nothing.”

Posted 4 years ago

Dear Thomas, Thank you for your feedback regarding the issue that you have experienced. Please note that we have investigated your attempted transaction with Kabayan Remit on the 28th of June and found that your payment attempt was not successful. Hence, the funds was more likely to appear as pending on your bank statement, and was never debited from your account. Please don't hesitate to get in touch with our management team directly via info@kabayanremit.com if you have further inquiries. Best wishes, Kabayan Team

Posted 4 years ago

“Raffles promo not good for me always send money sa philippines. Im not win? Always ?”

Posted 5 years ago

Dear Rowena, We appreciate your comments regarding our promotions. We draw the prizes LIVE on Facebook to ensure the transparency and to make sure the customers can see how we pick the winners at the end of the raffle period. You can view all the past raffles on our Facebook page https://www.facebook.com/kabayanremit/ Please note that we have thousands of entries monthly, and can only pick one winner. We would advise to remit online via the website or mobile app to get extra entries and more chances to win. Saying that, we had customers win previously who only had one entry. So we can never tell who will be the lucky one. Have a good day po! Best wishes, Kabayan Team

Posted 5 years ago

“The app is not working”

Posted 5 years ago

Hello po, thank you for your feedback. We haven't encountered any problems at this moment, hence we would really appreciate your feedback on what went wrong when you tried to use it po. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“My payment was held up waiting a PDF of my bank account for the last month. When I made this transfer I was not warned that such would be required. After all the delay of that Kabayan announced the rate had fallen and although I had paid the exact amount to pay 2000 php, it was now over 1100 short. Which Kabayan would not bear. Again a difficult experience. And to stop money laundering apparently, but I feel these rules just inconvenience the ordinary guy doing ordinary legitimate business”

Posted 5 years ago

Dear Mr Peter, Thank you for raising your concerns. We have run an investigation on what the issue was with the transfer, and we found that indeed we requested some additional proof of funds from you po. This is a legal requirement to ensure you were compliant. We have also sent you an e-mail stating that '[..]we can only transact at today's exchange rate for a limited time due to rate fluctuations. After this time we will need to replace the transaction at the daily rate. We apologise for any inconvenience and look forward to hear from you soon.[...]' We would like to sincerely apologise for the inconvenience this may have caused to you and would appreciate is you could get in touch with us if you have any further questions or comments regarding this matter po. Do not hesitate to e-mail us your feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“Joined many times in their respective promotion but never won anything. Dodgy is the key word.”

Posted 5 years ago

Dear Nelson, We appreciate your comments regarding our promotions. We draw the prizes LIVE on Facebook to ensure the transparency and to make sure the customers can see how we pick the winners at the end of the raffle period. You can view all the past raffles on our Facebook page https://www.facebook.com/kabayanremit/ Please note that we have thousands of entries monthly, and can only pick one winner. We would advise to remit online via the website or mobile app to get extra entries and more chances to win. Saying that, we had customers win previously who only had one entry. So we can never tell who will be the lucky one. Have a good day po! Best wishes, Kabayan Team

Posted 5 years ago

“Sending is good and smooth, but whenever there is a problem with transaction, online transfer, etc. kabayan staff and management are unable to help.”

Posted 5 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“The customer reps are nice, but the transfer of the money takes ages. I know i made a mistake and theyve corrected it. I sent over the money on the 4th of dec, the correction took another day or so. I was thingking it wouldve already made it on friday but apparently it hasnt. If its still isnt in the account on monday im thingking of pulling the money back.”

Posted 5 years ago

“When I send the money online,it says that the money will be available within 2 hrs,so I asked my dad to collect the money after 2 hrs but according to the remit center it’s not available yet because its not been transferred to them by your company and they have to come back the next day to collect the money.That money is for my dad’s medication but he did not managed to buy his medication because the money is not available at that time.I not happy with this kind of transactions.Can you please make sure that when your system said money will be available on the said time,it should be available,because it’s my money and we send money because it is important.”

Posted 5 years ago

Dear Maridee, Thank you for your detailed feedback. Please note we are investigating what caused the delay and will ensure it doesn't happen again. Meanwhile, if you have any more comments in regards with this matter, please don't hesitate to contact us. Best wishes, Kabayan Team

Posted 5 years ago

“Its a bit expensive especially to the pickup.. they should less it if it is a bit small amount”

Posted 5 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“The recipient could not get the money as the processing of transaction is very slow.”

Posted 5 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“I hope I can win the ipad if the promo isnreally true and valid”

Posted 5 years ago

Hello po. Thank you for your rating. Good luck at the next month raffle! Salamat po. Kabayan Remit

Posted 5 years ago

“Exchange rate is very low. Sending money is not fast as well. You receive a prompt that the money will be received by 12nn the next day but it takes longer than that. Other money remittance sites can send money within 2 hours and can be received by the recipient. Why can't Kabayan do that?”

Posted 5 years ago

Hello po. Thanks for your feedback. We really appreciate it. Kabayan Team

Posted 5 years ago

“Sevice not good, the money don't arrived in 24 hour's.”

Posted 5 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“Poor customer service”

Posted 5 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“Everyone else gets their remittance in only 2 hours, we get screw up after screw up. Please return your service the way it use to be!”

Posted 5 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 5 years ago

“Sabi nio ittext nla ang reference number walanmn ngtext Nung tumawag aq snb ko nsa knla n wala aq n recieve n text Saka pg magsesend online Laging error kpag mg ppay na ..”

Posted 5 years ago

Dear Customer, Thank you for your feedback. Firstly, we apologise for any inconvenience you may have experienced while using our service. Please be advised that if the ref.number hasn't been received thru SMS, you may also check the email address, as the system would automatically generate the email with the reference po. Sometimes this e-mail can go to your junk/spam folder. We will investigate the reason why you haven't been sent SMS po, please bare with us. In a meantime please be advised we have sent you the ref. number this morning. Best wishes, Kabayan Team

Posted 5 years ago

“Deposited in the bank and 2 days before credited..”

Posted 5 years ago

Hello po. Thanks for your feedback. We will investigate why you have experiences the delay. Meanwhile, if you would like to speak to our management team, please don't hesitate to email us at info@kabayanremit.com Kabayan Team

Posted 5 years ago

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Kabayan Remit is rated 4.8 based on 20,892 reviews