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Kabayan Remit Reviews

4.8 Rating 20,915 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

4.8

Based on 20,915 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 14th April 2024

Kabayan Remit 5 star review on 16th March 2024

221

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process of pick up has been so long. In case of emergency this is not good. I did send money around 10AM here in canada and until now in the phils. they cannot claim the money its already 10:31PM. I called the customer service but still they dont have assurance when- they told me to wait and they will inform me by email. Its a waste of time.”

Posted 1 year ago

“Can't login gave up in the end”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Michael. Please try to 'Forgot your Password' to reset the password of your account. Alternatively, you can contact our customer care to assist you. Thank you 😊

Posted 1 year ago

“Shy you slways give me a hardtime to log in”

Posted 1 year ago

Hello Relante, thank you for your review. On your Kabayan Remit app settings, you can enable the Face or Touch ID so you can quickly log in next time. Thank you

Posted 1 year ago

“Takes hours to get confirmation all the time”

Posted 1 year ago

Thanks for sharing that, Lorna. Official receipt of the transaction automatically sends to the remitter's email 15 minutes after receiving the Interac payment. Sometimes receipts take longer due to the high volume of transactions that we're receiving, but we're making sure that we're still delivering our promise that funds will be delivered in the PH within 1 hour. Thank you

Posted 1 year ago

“it took 3days to credit in my beneficiaries account… it was 1st time for almost 2 yrs im with kabayan/ asenso remit..”

Posted 1 year ago

Hello Arsenio. We apologise that you had to experience this. We appreciate this opportunity to explain what happened on your transaction. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system is in a way serves as a bridge for various Philippine banks so your money can be sent faster (can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by bank) will be coming from the recipient bank, which in this case would be Security Bank. We initially received a report from Security Bank stating your transaction has been received on their end, so we updated your transaction's status on our end likewise. When you told us that it was not yet credited, we made an initial inquiry to the bank, and they informed us that they encountered a system error in crediting the funds that resulted in manually crediting to the receiver's account on their end. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback. We appreciate your understanding, and we thank you for your continued use of our service for your remittance needs.

Posted 1 year ago

“Worst remittance”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services, Eladio. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. It is also indispensable to understand where customers have obtained the money they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD), were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Worst remitance”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time. It is also indispensable to understand where customers have obtained the money they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance. In addition to establishing the source of funds, as part of Enhanced Due Diligence (EDD), were also required to take adequate measures to establish the source of clients' wealth. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Not good in service”

Posted 1 year ago

Thanks for sharing that, Rustico. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

“Please stop sending reminders in 5 minutes just after the transaction is made! It’s annoying, and unnecessary when the transaction was made less than 5 minutes. Salamat!”

Posted 1 year ago

Thanks for sharing that, Honey. We will surely look into this concern and address it properly. Thank you!

Posted 1 year ago

“Great services”

Posted 1 year ago

Thanks for the lovely feedback, Luisa. Kindly let us know how we can improve our rating on you.😊

Posted 1 year ago

“Give us a good rate. It’s been 43.73 in other remittance”

Posted 1 year ago

Thanks for sharing that, Juanita. Kabayan Remit always offers competitive exchange rates, minutes of crediting and, at the same time, low service fees compared to other remittances. We're always making sure that our fellow kababayans will save big on conversion and fees and save more of their hard-earned money.

Posted 1 year ago

“Delayed remittance”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Sean. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible. However, the delivery time may be affected due to different factors. Upon checking, your transfer with us took longer than expected due to an unexpected system offline of the receiver bank. We just received a feedback that your transaction was rejected due to an unanticipated system offline of BPI Family bank and is for manual crediting of BPI Family after we sent a follow-up. We hope this gave you a picture of how we coordinate with different parties to process transactions. We don't have any intention to prolong the crediting time of your transaction. For this particular case, we heavily relied on your recipient's bank for feedback (e.g. transaction status, credited, undelivered) as well as when and what actions we will take next. We will appreciate your understanding and thank you for your continued use of our service for your remittance needs.

Posted 1 year ago

“Always have a problem for remittance”

Posted 1 year ago

Thanks for sharing that, Elord. Please, be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible. However, the delivery time may be affected due to different factors. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system serves as a bridge for various Philippine banks so your money can be sent faster (it can take as quickly as a few minutes). Then the feedback, if the transaction is credited or undelivered, will be coming from the recipient bank, which in this case would be BDO. We initially received a report from BDO stating your transaction has been credited, so we updated your transaction's status on our end likewise. When you told us it was not yet credited, we made an initial inquiry to the bank and advised that the funds were for manual clearing by BDO. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback. We will appreciate your understanding and thank you for your continued use of our service for your remittance needs.

Posted 1 year ago

“Identity failed even though i sent my passport 🤔 this app scks”

Posted 1 year ago

Thanks for sharing that, Joan. We're always working on improving our services, so we appreciate every feedback we get. Upon checking, we sent you an email with instructions on how to proceed with your registration with us. Feel free to call or message us for assistance. Thank you

Posted 1 year ago

“Kabayan is only suitable for sending small remittances on an occasional basis. There is a monthly £500 limit not only for their remitters but also their beneficiaries. If your remittance is in danger of exceeding this very low limit you will receive an email detailing so much information that they require in order that they can process it. If you intend to remit a reasonable sum of money there are many companies with no limit and will process your remittance promptly and without the aggravation you get with Kabayan. Avoid at all costs.”

Posted 1 year ago

Hi Trevor, thank you for your review and for raising your concern with regard to this matter. We would like to apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“No good , I’m not happy the way you threaten the costumer .”

Posted 1 year ago

Hi Norelyn, thank you for your review and please accept our apologies for any inconvenience caused. We'll always do our best to deliver your money to your loved ones as quickly as possible, however as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time.

Posted 1 year ago

“Everything! Never again All day email, call back and forth Waste of my time”

Posted 1 year ago

Hi, thank you for your review and for raising your concern with regard to this matter. We would like to apologize for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), we are legally required to check our customers' documents from time to time, especially when sending large amounts. To avoid any delay with your transfers, please make sure you have the requested documents available. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 1 year ago

“Ive been with kabayan for nearly 10 years now.I been sending money regularly every month or maybe twice a month.The most bad experience that i have with them is a very recent and it was happened 3 times.The last one is just this 20th of August I'm having Holliday here in the Philippines.I have sent my money to my parents acct that i always used every month.My money didn’t arrive for two days till now.I have try to contact their Kabayan Philippines contact number sadly for whole day nobody answered useless.I been in the bank 3 times no money at all.I have talked on the online costumer service and they told me the money is already ready on my parents account and we went again in the bank and its totally tiring my money hasn’t arrived.As soon il be back in UK I'm leaving this useless remittance company its totally not worth it.Its been 3 days now I don’t have money left in my pocket because of them.I have even send them my widrawal receipt from BPI”

Posted 1 year ago

Thank you for your review and for raising your concern regarding our services. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. We always aim to deliver our customers' money as safely and quickly as possible; however, the delivery time may be affected due to different factors. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. That system is, in a way, serves as a bridge for various Philippine banks so your money can be sent faster (it can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by bank), will be coming from the recipient bank, which in this case would be Bank of the Philippine Islands. We initially received a report from BPI stating your transaction has been credited, so we updated your transaction's status on our end likewise. When you told us that it was not yet credited, we made an initial inquiry to the bank, but we were advised it was credited. We insisted that it was not. We provided your statement account and asked for further investigation. We also coordinate with BPI to trace the transaction; hence they need to contact the Instapay Reconciliation Team for further investigation. We hope this gave you a picture of how we coordinate with different parties to process transactions. For this particular case, we heavily relied on your recipient's bank for feedback as well as when and what actions we will take next. However, even the erroneous processing was not caused by us (stated not to point fingers but to establish accountability), we understand that you did not have a good experience. We did a follow-up earlier today, but there's no report from the bank yet. We'll get back to you as soon as we get feedback. We greatly appreciate your patience.

Posted 1 year ago

“The service is appalling.”

Posted 1 year ago

Sorry to hear you've experienced issues with our service, Mary Jane. We'll always do our best to deliver your money to your loved ones as quickly as possible; however, as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time. It is also indispensable to understand where customers have obtained the money they are using to carry out transactions. It is an integral part of the Know Your Customer (KYC) process and vital to AML/CFT compliance.

Posted 1 year ago

“They messed up our remittance, nobody informed us that the remittance has not gone through”

Posted 1 year ago

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Kabayan Remit is rated 4.8 based on 20,915 reviews