Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.64

4.6 Rating 2,753 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 2,753 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Just Value Doors Ltd 4 star review on 7th February 2021

Mark Beattie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waited in 12 hours for a delivery that has not happened. Where is my item?”

Helpful Report

Posted 2 weeks ago

“Customer service was appalling. Our windows were delivered late and in dribs and drabs. But the main issue was the wrong trickle vents / seals were sent so we could not complete the installation. We chased these items on multiple occasions and if we managed to get through, we were repeatedly fobbed off with false promises of dispatch etc. When we eventually received the vents / seals, our builders had left site so we have spent the whole winter with drafts throughout the house. I would never use this company again and recommend they are avoided, regardless of the price.”

Helpful Report

Posted 4 weeks ago

Hi Robert, Thank you for taking the time to provide us with your feedback on your experience with Just Value Doors. We sincerely apologise for the issues you encountered regarding our customer service, late delivery, and incorrect trickle vents/seals. It is regrettable that these problems resulted in a prolonged installation process and drafts throughout your house during the winter. We are committed to continuously improving the service customers receive and feedback such as yours helps shape the changes we make. If you need any further support in future, please reach out to support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 3 weeks ago

“I ordered two windows in mid-October, four days later I receive an automated email stating that delivery would take 8 weeks (mid-December). Delivery information on the website states two weeks for stock items and four weeks for non-stock items. I wasn't happy about the 8-week delivery timeframe, so I called them immediately and asked to cancel but was told it was too late to cancel. It is now mid December and I just received a new automated email stating that the windows won't be delivered for another 4 weeks (mid-January)! That will be 3 months total delivery time for UPVC widows. Completely unacceptable. These are standard windows, nothing too fancy, they are anthracite black/ grey which is one of the standard colours on their website. I am guessing that these products are made in China and then shipped to the UK, which is why it takes so long for delivery. If the website was honest with the delivery times, I would have purchased somewhere else. I guess we will have no windows for Christmas then, not happy at all.”

Helpful Report

Posted 4 months ago

Hi Stu, Thank you for taking the time to leave a review. We are very sorry for the delay to your order, we are working hard to get this order delivered to you as soon as possible. Your order comprises of non-standard windows as they are flush casements and have the anthracite grey smooth colour - both options of which incur a slightly longer lead time. All our products are manufactured in the UK, we do not import any of our product range. Nevertheless, we are sorry for the delay delivering your order. If you require further assistance in the meantime, please contact support@justvaluedoors.co.uk Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 4 months ago

“The worst company on the planet there won't Give a refund for a door I ordered 8 weeks keep telling me lies, I've missed the deadline on the job and days io work waiting on delivery of door and won't give me a refund stay well clear the staff just fob you of with lies”

Helpful Report

Posted 4 months ago

Hi Oliver, Thank you for taking the time to leave a review. We are very sorry for the delays experienced, I know you have been speaking with our customer services team who have given you some options, including a refund, and they are waiting for your email response. Please get in touch with support@justvaluedoors.co.uk for further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 4 months ago

“2 days after making a purchase online for a couple of windows I get a phone call saying the quote was wrong and had to make an extra payment of £300. Told I had made a payment of £466 when I had actually made a payment of £598. Then went on to say that if I made an extra payment of £100 they would proceed with the purchase. Absolutely absurd. I've asked for my money back. Pls refund my money.”

Helpful Report

Posted 4 months ago

Hi John, Thank you for taking the time to leave a review, I am sorry on this occasion that we were unable to keep you as a customer. As a colleague explained to you, there was a glitch on our website that allowed you to purchase a window at a substantially reduced price in error. This was picked up by the processing team who contacted you as soon as possible, they gave you the option of either paying a reduced additional amount or cancelling the order for a refund. You opted for a refund and my colleague advised that this had been raised for you. Please do get in touch if we can help with a future project as we would love to work with you and showcase our great quality products. Kind Regards Just Value Doors We're all about making it easier to order new doors and window

Posted 4 months ago

“AVOID THIS COMPANY LIKE THE PLAGUE !! NEARLY £4K ON WINDOWS THAT CANT BE FITTED DUE TO MISSING PARTS , LIES AFTER LIES. ALMOST 3 WEEKS LATER STILL NOT RESOLVED , NO UPDATES. IM TAKING LEGAL ADVICE ABOUT SECTION 75 CLAIM . HONESTLY BUY FROM SOMEWHERE ELSE THIS COMPANY WILL TAKE YOUR MONEY AND RUN . KR”

Helpful Report

Posted 5 months ago

Hi Keith, Thank you so much for taking the time to provide your feedback. You reported to us that your cill end caps were missing from your delivery and these were immediately despatched to you, however it became clear when you next got in touch with us that these has been lost in transit whilst with the courier. This is of course entirely regrettable but sadly outside of our control. A further set was then organised and despatched to you, which you're already aware will be with you in the next couple of days. At Just Value Doors, we are committed to providing our customers with quality products and great customer service. We take these matters very seriously and we understand how frustrating this must have been and we apologise that this was not resolved quickly. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 5 months ago

“Well my windows have been on order for some time, not a problem as was advised the delivery day soon after ordering. However here I am the day before the confirmed delivery date, I thought I would contact them to check it was coming so I can make sure that someone is available to receive the delivery. I was only then advised that they would be another 22 days. This is longer than the original delivery period. I am now looking for someone to be able to make them sooner, what a waste of time and money. Also I kept getting prompted to post a review, I will only review a company when the have or haven't met the expectations, the order process is nice, they get one star for that,”

Helpful Report

Posted 5 months ago

Hi Stuart, Thank you so much for taking the time to share your feedback. We apologise for the inconvenience caused as a result of the delays with your order. Unfortunately we have had an unexpected delay with some materials required to complete your order. We understand your frustration and would like to make things right, we are currently working with our suppliers to improve the situation and get this delivered to you as quickly as possible. We appreciate your feedback and take your review seriously. I know you are in contact with the team already, but please do get back in touch with any further questions or concerns you may have. Once again, we are so sorry for the inconvenience and thank you for your time and feedback. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 5 months ago

“Despite the ease of ordering through email and on the slick website. The product was delayed beyond the original dates I was told. When the product arrived, it was a completely different product to what was ordered through email and the quality of the product delivered is very poor. I would not recommend this company for their quality, timelines or customer service.”

Helpful Report

Posted 8 months ago

Hi Ben, Thank you for taking the time to provide us with your feedback. When a customer wishes to proceed with a quote supplied to them by our sales team, they must always sign it off - this then allows customers to check the specification in full before the order enters production. Your order was signed off by yourself before entering production and the order was delivered to the specification that you had signed off. As we value our customers and always look to make things right where possible, we offered you a significant gesture of goodwill and I can see that has been accepted and refunded to you. We value your feedback and appreciate your time in responding. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“Good website and good sales team, but unfortunately the procurement process is painfully slow and lead times misleading.”

Helpful Report

Posted 8 months ago

Hi Jasmin, Thank you for taking the time to leave a review. We're glad that you found our website and sales team to be good. The lead time for the product you have ordered is 1 - 2 weeks and this is displayed on our website. Your order is due to deliver 8th August, which will be 2 weeks and 2 days from when you placed your order. I apologise that you are disappointed with your delivery date but I am confident you will be happy with the product when it arrives and hope you may consider updating your review after the goods have been received to reflect that. Please get in touch if we can be of any assistance in the meantime. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“Just Value Doors ask you to review them by offering you £12 cash back if you do so - all before you receive your order. If you look at all the 5 star reviews you'll see that they are from people saying 'the order process was great, can't wait to receive them!'. Yes, the ordering process was great and the staff were helpful. I placed an order in plenty of time for their recommended timelines and emailed to check if I had enough time etc. There was then a slight adjustment of timings at the start due to Flush UPVC windows taking a bit longer than they originally thought but I was still within time and was told that yes everything should be fine and the suggested delivery date would only change if a delivery van broke down etc. Then a few days before delivery I was told that the windows were delayed by a month. When I complained and said that I had builders renovating my bathroom in a few days I was given the disclaimer of 'we do say you shouldn't plan your builders around us, no guarantees were given' etc. I was told that it was a human error due to a miscalculation of timings about the type of window I had ordered, despite there already having been adjustments made for this. When I finally had the windows and managed to get the builders back, they noticed that the windowsills I'd been sent were too short. I was told by Just Value Doors that had I notified them at the time of delivery they would have been able to fix this for me - unfortunately I was not about to risk booking builders again until I had the windows in hand so this was not possible. We had to live with boarded up windows through winter, pay for the scaffolding to remain in place for another month and then use our old windowsills. After complaining I was given a discount that amounted to less than 2% of the purchase price. I was originally impressed with all the 5 star reviews that Just Value Doors have but if you actually read the reviews of people who have received their order you'll see a lot of stories like mine!”

Helpful Report

Posted 1 year ago

Hi Ruth, Thank you for your review. We would like to take this opportunity to again apologise for the misunderstanding around the delivery of your order. You were unfortunately sent a date in error, this was never meant to be sent to you and as you say, this was a human error. This was of course entirely regrettable and we did apologise at the time, however, this was a one-off incident. For this, we did process a refund for you. Regarding reviews, these are sent out automatically and it is entirely up to customers as to when they post a review, if they choose to do so at all. Many of our reviews are from happy repeat customers and people who have received their order and have been impressed with the quality and service delivered. The majority of our customers receive a high level of service throughout their experience with us, we appreciate you did not have the best experience with us on this occasion and would love the opportunity to be able to work with you again in future and show you how we have earned our excellent reputation. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Dreadful service. I’ve been emailing and ringing for days with no reply …. but they have the time to keep emailing reminding me to rate the service !”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave a review. I can see you emailed us on the 13th of March with an inquiry and we responded via email the next day on the 14th and, also on the 15th and 20th of March, with an attempt to call you between those dates. I can see that you have now responded to our emails and that your inquiry has been resolved. I'm sorry if you feel you didn't receive a response quickly enough, however, your comment of "emailing and ringing for days with no reply" is not what I see in our records. If you need any assistance in the future please email support@justvaluedoors.co.uk for a prompt reply. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Very disappointed with the after sales service, no trims initially supplied with French Door and windows, only to be told they are unable to supply the trims retrospectively, go and buy them from a Builders Merchant. Sales was excellent with no issues.”

Helpful Report

Posted 1 year ago

Thank you for the review of Just Value Doors Ltd. We really appreciate you taking the time to let us know about your experience and we apologize for the after service sales issue and for not initially supplying the trims with your French Door and windows. Can you tell us more about what went wrong, so we can make sure it doesn't happen again? We are so glad that the sales process went well! Once again, thank you for your honest review and feedback. We're all about making it easier to order new doors and windows

Posted 1 year ago

“Avoid at any cost. I lost £3000 because they supplied a wrong door and when I approached them they put the responsibility on me. They advised me on the phone what I needed to order and I did. It then turned out to be the wrong door. AVOID AVOID AVOID. Cowboys”

Helpful Report

Posted 1 year ago

Hi Reza, Your review is disappointing to read but also entirely incorrect. You created a quote on our website and subsequently spoke with our sales team who amended the sizes as per your instruction, but no amendments were made to the opening direction of the doors, which is the reason for your complaint. You were then sent an order sign off and this is sent to all customers before manufacturing begins and is a final chance for customers to check over the full specification and then either sign off to begin production or make amendments. You made no amendments and signed this order off. You were supplied with the order in full and exactly as per your specification requested on the order. After reviewing the photos you sent in, we have also advised you that you have installed the door in question in reverse, with the internal part of the door currently facing outside. We would strongly recommend installing this correctly. Your situation is regrettable but is not the fault of Just Value Doors and we strongly dismiss the claim that we are 'cowboys', we have been professional and courteous to you throughout. We remain ready to assist however we can in future should this be necessary. Kind Regards Just Value Doors We're all about making is easy to order new doors and windows

Posted 1 year ago

“Too confusing, couldn’t get past page one”

Helpful Report

Posted 1 year ago

“Grinding hinges on one of the windows. They made up some new sash's slightly smaller to hopefully fix the issue. However, they are refusing to arrange the fitting of the new parts. Meaning I will have to fix their mistake at my own expense.”

Helpful Report

Posted 1 year ago

“Sent a door vastly different to advertised. Terrible customer service, not offering any kind of resolution”

Helpful Report

Posted 1 year ago

Dear Christopher, We're disappointed to read your review. As discussed your door is as described and as per the specification on your order. The reason for your complaint to us was around your inability to fix a glass balcony to the frame and you'll be aware from our correspondence that at no stage did we advise you on the balcony, which is a third party product not purchased from us. I'm pleased that your door has been fitted and operates perfectly, we remain ready to assist you in future with regards to the door we supplied should this be necessary. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“Ordered 2 doors, both arrived with incorrect spec. Customer Service were no help whatsoever. We tried to establish with them how the error occurred as we discussed the order details with them prior to placing online. When we refused the doors and informed them, we asked if the calls were recorded so that we could go back and check who might be at fault. They said they would, however when I followed up I was told they don't actually record the calls. I asked if it was a mistake when customer service told me that they record calls, and could there also have been a mistake/miscommunication when we spoke prior to ordering. The response was no mistake by them. Since they would take no responsibility or help correcting the order I asked for a quote to fix the 2 doors. I was quoted £150 less than the original order of over £2k. So I've told them that I will keep the original doors. I will now order new doors from another supplier. One other thing. One of the doors was missing a panel that was meant to be delivered by a courier the same day as the main door order. This never turned up. I was told someone called Janet took delivery. We live at the top of a small village, no Janet here. Overall experience, shocking.”

Helpful Report

Posted 1 year ago

Dear Martin, We truly sympathise with your situation and understand mistakes do unfortunately sometimes happen (on both sides) and when we make mistakes, we always put them right and, feel this is what retains customer trust. We have offered you a discount on remaking the doors, however do understand the cost to remake is still significant. Unfortuanlly due to the situation, as a result of your actions, we can't further subsidise the costs for you I'm afraid. Regards your missing panel. Again our apologies, we will of course update you as soon as the carrier updates us, which I'm sure will be tomorrow. Kindest Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 year ago

“We purchased a lot of stuff from u and last order was small items. We were promised and we paid extra for next day despatch. This is last Wednesday We kept on calling Nock who arranged it all. Despite paying extra for next day despatch we booked a carpenter for last Saturday After calling numerous times Nich promised that despatch was to be Friday so we could receive on Saturday We eventually got email saying we will not get til Tuesday 16 There is no guarantee for this. We had to pay carpenter 250 abortive time as goods were not there Can you please advise what you will be doing about Tii’s Yogesh jhandey. Sobims limited”

Helpful Report

Posted 1 year ago

“We went through a 6-months long loft conversion and 1st floor rebuild, while leaving in the house, in the middle of winter. And still... dealing with Just Value Doors was by far the most stressful and painful part of it all. First of all, they lied, oh sorry "estimated in good faith", their delivery times, stating 4 to 6 weeks, when in fact it took them nearly 4 months. Their false promises meant that I chose them, over reputable local suppliers. The first part of the products (not all components!), was delivered 8 weeks after the order was placed and paid in full. Further delays were caused by them repeatedly delivering scratched and defective glass panels and wrong components. Overall, it took 4 months for the order to be delivered in full - far cry from the promised 4 to 6 weeks, and the quality was far from what they advertise it to be. Through the whole process, they did very little to listen to my concerns and repeated over and over again that they made no false promises. I was so frustrated at some point that I asked for a partial refund and was ready to return everything and place an order with local suppliers, even if it cost me more money and time. Any such request was flat rejected and they simply said they would not look at any possible compromise until they delivery the full order, no matter how long it took or how many things they got wrong along the way. It was upsetting, frustrating and bordering offensive. They did promise a partial refund as a gesture of good will once the order was completed, although they did not specify any amounts. Well, they refunded £100 from an order of just under 3.5k. I took this as another insult and it proves once again how little do they value and care about their customers. I would never ever use this company again and I share my experience with anyone who cares to listen. If my communication so far with Just Value Doors is anything to go by, I expect them to post a patronising response to this review, twisting things and quoting terms and policies with the inevitable "in good faith" expression that they so love to hide behind. One thing to note is that they ask for a review (many times) when an order is placed and you've had a lovely chat with a nice sales person. Perhaps their results would be different if reviews are left after products were actually delivered. Stay clear from Just Value Doors.”

Helpful Report

Posted 1 year ago

Dear Eve Geraghty, Thank you for your feedback. We are truly sorry for your inconvenience and hope that now everything is resolved, your new aluminium bi-fold doors and tilt and turn window will serve you trouble-free for the years ahead. Rest assured we are here should you need any assistance in the future. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Wrong beading sent 11days later problem still not resolved. Very unhappy customer”

Helpful Report

Posted 1 year ago

Just Value Doors Ltd is rated 4.6 based on 2,753 reviews