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Just Travel Cover Reviews

4.7 Rating 18,235 Reviews

95 %

of reviewers recommend Just Travel Cover

Company Reviews

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Just Travel Cover 5 star review on 14th April 2023

Just Travel Cover 5 star review on 27th February 2023

Just Travel Cover 5 star review on 21st February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 7th February 2023

Just Travel Cover 5 star review on 6th January 2023

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you were more transparent with customers they would actually realize its almost impossible to be 100% covered. Only by committing the call handler did i find this out and then decided to just have a very basic cover.Very clever how this is done but not at all fair or ethical practice. Please listen to my recorded calls and please be so kind to email me a transcript as i would like to make a formal complaint so need to file all correspondence. Kind Regards Charles Henry”

Posted 4 years ago

Dear Mr Henry, Thank you for taking time to leave us feedback and I am sorry to hear you want to make a formal complaint. Please contact our office either by telephone, email (admin@justtravelcover.com) or by post to provide details of your complaint to allow us to investigate. Kind regards, Joy

Posted 4 years ago

“Insurance for Medical cover required . Holiday cancelled no notice when at the boarding gate. Flight not rescheduled by Ryanair had to find alternative flights . Two days Holiday lost and expenses occurred due to travel to and from Airport . As I didn't know what a travel dispute was I didn't tick the box as an add on to what I thought would covet cancelled flights. That's not a dispute its s fact. Ryanair cancelled the flight and we were NOT informed until stood waiting to board the plane at the gate...Disgrace...AVOID.this company”

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear that your flight was cancelled by Ryanair. As the loss of days on your holiday was caused by Ryanair cancelling your flight, you may be able to seek compensation from them as you did not receive warning prior to checking in. We provide an optional add on for travel dispute cover at an extra cost however unfortunately, this was not purchased by you. Your policy provides cover for cancellation subject to policy terms and conditions. Please call us if you wish to discuss further. Kind regards, Joy

Posted 4 years ago

“It was terrible,,I had just travel for a few years,,,They tried to charge me for the same thing twice ,,Scarred lungs first ttime took my payment,,They then charged me double for Pulmonary Fibroses,,,the same thing I am waiting for the over £500 00 to be refunded,,,NEVER AGAIN would I get them.”

Posted 4 years ago

Dear Mrs George, Thank you for taking time to leave us feedback and I am sorry to hear of your experience with us. I can see that your refund was processed on 26/09/2019 at 13:29 so this should be with you now or within the next day or two. If you would like to discuss details of your enquiry further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Got the email on ‘how did we do’ but no email with instance details... and yes checked junk folder.”

Posted 4 years ago

Dear Mrs Blanch, Thank you for taking time to leave us feedback and I am sorry to hear you did not receive your policy email. I can see that this was sent on 24/09/2019 at 14:56. I have resent this to you. If you would like to discuss further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“I’m having a very frustrating experience making a claim with RightPath, your claims managers, for a holiday cancelled for medical reasons. I keep being asked for more documents, and for documents I’ve already provided, even when it is a simple claim and overwhelmingly clear that it is valid. It has become very tedious and irritating. I will look elsewhere next time unless it is resolved without more hassle. Claim Ref is Z193361.”

Posted 4 years ago

Dear Mr Halpin, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems making a claim. I have contacted Rightpath Claims and asked that they review your feedback. They should be in touch with you in due course however if I receive any further information relating to your claim, I will contact you. If you would like to discuss further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Provide a quote that is increased at point of paynent. Customer service agents who have no interest in putting this right and happy to lose business. Suits me cheaper found elsewhere and the quoted price remained the same.”

Posted 4 years ago

Dear Miss Allen, Thank you for taking time to leave us feedback and I am sorry to hear you have now cancelled your policy. I have reviewed the details and can see that there was an error with the discount code applied and this hasnt deducted the appropriate premium. I apologise for this error and can confirm that the original premium quoted is still available if you want to reconsider taking a policy with us. Kind regards, Joy

Posted 4 years ago

“excellent service would use again would reccomend.”

Posted 4 years ago

“I have called twice now to raise a claim for missed flight. Both times told I would be contacted regarding the claim. No contact made and in phoning to chase told no record of my call! Very frustrating”

Posted 4 years ago

Dear Miss Barnes, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems submitting your claim. Your appointed claims helpline is 01908 300 476 or you can email them at justtravelcover@broadspiretpa.co.uk If you are still experiencing problems, please do not hesitate to contact our office and we will assist. Kind regards, Joy

Posted 4 years ago

“You were not able to give me cover as you did last year which was exactly the same situation. Very poor.”

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you are unhappy. I can see that you have purchased a single trip policy for your upcoming trip. If you are able to provide details of the requirements we could not meet this year, please let me know and I will look into this for you. Kind regards, Joy

Posted 4 years ago

“very reasonable priced policy as I am over 80 and my wife is 75”

Posted 4 years ago

“Well I have used this company a couple of times in the past and found them to be very competitive and straight forward with questions and health issues. Personally I have minor health issues but some companies just go over the top pricing for the problems I have but Just Travel Insurance take a fair view with this. Although my travel days are getting less because of age etc. I would certainly ask for a quote when the need arises and would recommend them.”

Posted 4 years ago

“The new system of retrieving documents is extremely annoying and inefficient. I cannot get mine despite knowing my password. Your page will not accept my D.O.B-it doesn't seem to be 'live'. Please see what you can do.”

Posted 4 years ago

Dear Mrs Anderson, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems accessing your online account. I can see from our records that your online account is active which would indicate that you should have full access to this however if you are still experiencing problems, please contact our office and an advisor will be able to assist you with this. Kind regards, Joy

Posted 4 years ago

“very helpfull”

Posted 4 years ago

“Policy sent email could not open as email addres not recognised. 8 days for paper policy to arrive. 1 small clarification required and verified by email. Could not open this for same reason. Therefore went on holiday without full policy. Not impressed.”

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear that you faced problems receiving your policy documents. I can see that your policy was updated on 4th June prior to you travelling on 5th June. The amendment was added to your online account to allow you to log in and view the details. I can assure you that even if you did not receive this by email, you were still fully covered as the policy was updated prior to travel. If you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Asked for documents to be sent. Still waiting”

Posted 4 years ago

Good afternoon, Thank you for your feedback. I can see from our records that your policy documents were posted 31/05/2019. Following your telephone call to our office today, I can see that a further copy of the documents have been requested. Please allow 3-5 working days to receive these. Kind regards, Joy

Posted 4 years ago

“We contacted you three times,by telephone, asking you to send us a hard copy of the documentation We have lost use of our printer. Three times the operator promised to send a paper copy, that day. We still not received any communication. David W Bateman”

Posted 4 years ago

Dear Mrs Bateman, Thank you for taking time to leave us feedback. I can see from our records that your policy documents were posted on 10/06/2019. Please allow 3-5 working days to receive these. Kind regards, Joy

Posted 4 years ago

“I have received nothing from you, neither on paper nor on the internet. I did not even know whether or not I was covered. Did you take £69 from my account? if so, it was money ill-spent. I will check and if you have I will complain to the Insurance Ombudsman.”

Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you did not receive any paperwork from us. I can see from our records that your policy was posted 1st class on 02/05/2019 following your purchase on the evening of 01/05/2019. I can confirm that you had full cover in place for your trip on 05/05/2019. If you would like to discuss further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“Hopefully when needed you will be as helpful as your office staff are.”

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and for speaking to me today. As discussed by telephone, I am pleased to hear that your received great customer service when contacting our office. Just Travel Cover strive to provide the highest level of customer service to all of our customers. Thanks again for you time and I hope you enjoy your trip. Kind regards, Joy

Posted 4 years ago

“The advisor was terrible did not seem to listen to what I was saying making the conversation draining”

Posted 4 years ago

Good afternoon, Thank you for taking time to leave us feedback and I am sorry to hear of your experience when speaking to our advisor. To allow us to investigate this further, please contact our office to discuss. Kind regards, Joy

Posted 4 years ago

“Brilliant customer service & excellent cover”

Posted 4 years ago

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Just Travel Cover is rated 4.7 based on 18,235 reviews