Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,163 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased travel insurance last week but was told it doesn’t cover me for cancellation because of corona virus ??? Was disappointed”

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Posted 3 years ago

“300% increase in less than a year. That IS poor.”

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Posted 3 years ago

“Sent an email yesterday and have had no acknowledgement of request.if I do then I will re Jew this rating.”

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Posted 4 years ago

“Your agent was poor on the phone during the medical interview. Despite several requests, she was almost impossible to understand. The combination of talking too fast, with a Liverpool accent and a heavy head-cold made this very frustrating. Since then, I have written to you about the Covid-19 situation with a holiday that is cancelled, and received no response after 2 weeks.”

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Posted 4 years ago

“sorry but still awaiting answer to my question”

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Posted 4 years ago

Dear Mr Miller, Thank you for leaving a review. Your request is being processed and we will be back in touch with you as soon as we have the information back from the insurer. Turn around time at the moment is approximately two weeks. Thank you.

Posted 4 years ago

“Our holiday was cancelled by holiday firm, contacted insurance company who just appeared not to be interested in helping”

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Posted 4 years ago

Dear Mrs Gray, Thank you for leaving a review. We are more than happy to help you. Please bear with us at the moment as we are handling higher enquiries than normal. The best way to handle this would be for you to submit your details via the form below - we will then contact you within 14 days to discuss your options. https://quote.justtravelcover.com/mta-requests Thanks JTC.

Posted 4 years ago

“Just disappointed that after paying so much insurance, due to the current situation I had to return 5 weeks earlier on my 12 week holiday. The company did not consider the current situation of Covid 19 and offer its members even a small refund from the amount they paid.”

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Posted 4 years ago

Thank you for leaving a review. Unfortunately the ability to refund in this instance is out of our control - the insurance company this policy is with will only consider a partial refund if you do not travel, rather than return early. We hope we can help you again in the future and if you have any additional queries please don't hesitate to contact us. Thanks JTC.

Posted 4 years ago

“Why did you let me send you all my details when, I got nothing in compensation for my claim, wasted my time and yours, get your act together”

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Posted 4 years ago

“Well asked for a quote some weeks ago and then retrieved the quote and the medical history needed to added again, the website froze and I could not add my details but could add my wife's. So instead of completing this online I had to telephone wait for the application to be loaded and go through it all again. Not really what I wanted to do.”

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Posted 4 years ago

Dear Mr Buston, Thank you for taking time to leave us feedback and I am sorry to hear of the problems you experienced when retrieving your quote online. I am pleased to see you have now set up your policy for your upcoming trip. Thank you for choosing Just Travel Cover. Kind regards, Joy

Posted 4 years ago

“I accepted a quote and £181.22 was paid from my Cheque Account on 20th November. From memory I was quoted in the region of £173 ?? Since then I have had no correspondence from Just Travel. Please investigate. My wife accepted a quote of £16 70 from AXA for a trip to Qatar and Perth during the same period”

Helpful Report

Posted 4 years ago

Good afternoon Mr Wallace, Thank you for taking time to leave us feedback. I can see that an email was sent to you following the purchase of your policy to allow you to create an online account. Your account has not yet been activated so I have resent the email. I have reviewed your file and we only have record of one quotation at a premium of £181.22. If you would like to discuss this further, please do not hesitate to contact our office on 0800 294 2969. Kind regards, joy

Posted 4 years ago

“Too many questions. I have current live file of my medical history questions, all assistant had to do was ask if there were any changes. I feel better training of empathy would help.”

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Posted 4 years ago

Hi Mr Slater, Thank you for taking time to leave us feedback. When a customer contacts our office for new quotation, full details are required for each insurance contract. We are able to use certain information that has been provided within the last 30 days only. This is due to regular updates made to rates, schemes and medical screening. Thank you for choosing Just Travel Cover again this time. I hope you enjoy your trip. Kind regards, Joy

Posted 4 years ago

“No policy received”

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Posted 4 years ago

Dear Mrs Caplan, Thank you for taking time to leave us feedback. I can see that following the purchase of your policy, an email was sent to you to allow you to set up your online account and view your policy details. As you were facing difficulties with the email, an advisor requested a copy of your documents are sent in the post. I can see that your policy has been printed this morning and will be sent in the post today. Please allow 3-5 working days to receive the documents. Kind regards, Joy

Posted 4 years ago

“Very disappointed that after 2 years with you I could not extend my cover for 4 more days when my annual cover finished. I am visiting my family in Spain. I am 76 so another £43 to cover for 8 days rather than an extra 4 is I think mean on your part. I realise you work to strict rules but as I was unable to take out another annual cover on enquiring at a previous time meant this was all I could do. Very unsatisfactory.”

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Posted 4 years ago

Dear Mrs Brown, Thank you for taking time to leave us feedback and I am sorry to hear you were unhappy with the outcome of your enquiry. I have reviewed your details and can see that it is not possible to extend the duration of an annual policy as it provides cover for 365 days only. The reason you were advised to take out an alternative single trip policy for the duration of your trip is because all policies must start and end in the UK. As your annual cover was due to expire half way through your trip, a single trip for 4 days would not have started while you were in the UK. I am very sorry you were unhappy with this outcome however if you would like to discuss this further, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“I should not have had to ring in twice before they sent the documents through. Also the ‘chat online’ did not work when I tried to use it as an alternative to phoning. Good cover, poor admin.”

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Posted 4 years ago

Good morning, Thank you for taking time to leave us feedback and I am sorry to hear you were facing problems retrieving your policy documents. I am pleased to hear you managed to get the cover you require and have now received your documents. I note from the 2nd time you called us that our online chat would not have been available as the department closes at 5pm. Our sales department is open until 8pm for all other enquiries. Kind regards, Joy

Posted 4 years ago

“I do not appreciate that discount is offered after you request a quote rather than being given the best quotation at the start I feel this is just sharp practice”

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Posted 4 years ago

“Waiting for my paper copy. Tried three times to access my account on line. Three times attempted to receive a new password”

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Posted 4 years ago

Dear Mr Allen, Thank you for taking time to leave us feedback and I am sorry to hear you are facing problems accessing your account. Your online account is showing as active which indicates you have been able to log in however I have requested a copy of your documents are sent in the post to ensure you have these for travelling. If you have any further queries, please do not hesitate to contact our office. Kind regards, Joy

Posted 4 years ago

“After I signed up and paid, it said I would get an email with the policy information. I waited a few days but received nothing and had to call. The customer service said sorry it did not generate any documents. I do finally now have them.”

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Posted 4 years ago

“Not possible to retrieve documents because you did not provide a password. Asked for documents to be sent by post as you did last year without any trouble or delay.”

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Posted 4 years ago

Dear Mr Collings, Thank you for taking time to leave us feedback. Due to security reasons, we do not provide a password. This is set by you to create a personal account to access your policy details. I can see that your policy has now been posted and should be with you in the next 3-5 working days. Kind regards, Joy

Posted 4 years ago

“The travel insurance was dearer than expected. I would also have preferred a hard copy. The employee was pleasant.”

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Posted 4 years ago

“Surprised that a one trip insurance cost me more than a 12 month did last year”

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Posted 4 years ago

Just Travel Cover is rated 4.7 based on 18,163 reviews