Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,164 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not receive email confirmation. Took attempts to get it.”

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Posted 2 months ago

“I did everything myself online. Easy to sort out.”

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Posted 3 months ago

“My one, main negative comment is that you prefer to conduct business over the phone. I had difficulty with regional accents and my hearing is not great anyway. It is also too easy to forget details such as medical history when being asked a lot of questions over the phone. Since the questions are obviously scripted and read, why not provide the option of completing them online or via email?”

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Posted 3 months ago

Dear Mr Trehane, Thank you for taking the time to leave us a review and we appreciate your feedback. Quotations can be completed online via our website www.justtravelcover.com. However, the website does prompt you to call if you do answer questions 4-6 of our medical declaration as Yes. These questions relate to psychiatric conditions, further investigations/treatment and/or terminal illnesses. As we are a broker, we have a number of insurers on our panel, and they have different terms surrounding these conditions which we need to discuss with you. You do have a 14-day cooling off period from the day you receive your documents to check everything is correct and we can make amendments if necessary. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 3 months ago

“Trouble logging in to create a password to view documents, but all sorted very quickly.”

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Posted 4 months ago

“One of the few insurances that cover medical conditions but pretty expensive!”

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Posted 4 months ago

“Great to have been given a 10% discount on the renewal date. Overall the new premium has increased by more than this so where is the benefit of this discount ?”

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Posted 4 months ago

Dear Mr Whittle, Thank you for taking the time to leave us a review. I have investigated this for you and can see due to your wife's birthday this year, she now falls into the next age category which can increase the premium. As well as other factors such as the insurance companies' rates fluctuating. I hope this helps you understand the premium increase but should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 4 months ago

“I was disappointed to find the cost my usual annual policy had increased from just over £80 to over £300. Apparently this is partly because I am waiting to have a tooth out- I lost a filling and it is not refillable! Hopefully you can give me a better deal once the tooth is out!”

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Posted 5 months ago

“Many questions were covered about our needs”

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Posted 5 months ago

“Cover is adequate for our needs however the costs of this cover is expensive in the extreme. No allowance is made for health conditions which categories everyone under the same umbrella, a person with health conditions should be able to provide a doctors certificate stating how severe the state of heath, weight and hight. It cannot be right that a person who is 5'9 and 11 stone be treated the same as someone who is the same hight and 20 stone !!!!”

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Posted 5 months ago

“Did not receive policy document and had to chase”

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Posted 6 months ago

“I found it a little confusing to fill out And I still haven't received the certificate by email”

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Posted 6 months ago

“I was a bit fed up with the call handler sniffing and clearing his nasal passages.”

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Posted 6 months ago

“After being staggered by the increase in my policy, Just Travel Cover managed to find a policy less expensive (still a hefty increase).”

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Posted 6 months ago

“Still not received my policy yet because can not seem to submit pass word. Also it was a little expensive.”

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Posted 6 months ago

Dear Mr Brown, Thank you for taking your time to leave a review. I am sorry to hear you were having difficulties with retrieving your policy documents. It looks as though you have now managed to create your online account with us. Please let us know if you have any further issues with this. In relation to the premium, the rates/prices we provide are set by the insurers themselves and can vary depending on a number of factors including the destination you are visiting (the cost of the medical treatment in that country), your age and any pre-existing conditions you may have. Should you wish to discuss this any further, please don't hesitate to contact us. Kind regards, Nyomi

Posted 6 months ago

“I have just cancelled a policy I took out yesterday as my partner found the same cover for a lot less. However your service was very efficient and staff polite. I rang yesterday and a lady said someone would ring me back; Fiona rang almost immediate but unfortunately I missed her call but she left a message, but you were closed at 5.30 when I called back. I rang this morning expecting a long wait but in a few minutes I spoke to Kay who politely and efficiently cancelled my policy by asking a few pertinent questions. I am more than satisfied, I just wish your prices had been more competitive especially as I have an NHS discount code. Thank you.”

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Posted 6 months ago

“Can't believe how much the travel insurance has gone up I real Can't understand why the need for the expense.”

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Posted 6 months ago

“When I got to the payment department,the person was very abrupt and sounded like she was chewing gum.I've always been with you but I'm not sure I will be in the future”

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Posted 7 months ago

“Getting far too expensive, & the discount is just a racket. As a returning customer I should automatically get the maximum discount, I felt I had almost to beg for it, otherwise I would have been charged full price.”

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Posted 7 months ago

“I have used this company many times for travel insurance, with great ease in the past. The previous two times haven't been easy to do, ìt didn't recognise my saved details for some glitch or other”

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Posted 7 months ago

“Only did the weekly cover this time instead of annual as your prices have really gone up by nearly a third ? Rather a lot will look again nx year”

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Posted 7 months ago

Just Travel Cover is rated 4.7 based on 18,164 reviews