Just Travel Cover Reviews

Name: Just Travel Cover
Address: Victoria House Toward Road , ,, Sunderland
Rating: 4.65

4.7 Rating 18,165 Reviews

95 %

of reviewers recommend Just Travel Cover

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Phone:

0800 294 2969

Email:

dale.robinson@justtravelcover.com

Location:

Victoria House Toward Road , ,
Sunderland
SR1 2QF

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Just Travel Cover 5 star review on 1st June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to get access to account, requested help, given one hour to create password ,why why why. didnt get that done in time, and then after e-mails got a text message that meant nothing at all, not impressed”

Helpful Report

Posted 1 year ago

Dear Mr Speed, Thank you for taking the time to leave us a review. I can see you have since spoken to one of our advisors who has emailed you the following link to log in - justtravelcover.com/myaccount and assisted you with a password. Please do not hesitate to contact our office should you require any further assistance or have any other queries. Kind Regards, Claire

Posted 1 year ago

“No documents emailed”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave us a review. We seemed to have had more than one account for you on our system which could be why the email did not go through immediately. I have now sent the email through to you. Please also check your junk/spam mail. Should you have any further queries please do not hesitate to contact our office on 0800 294 2969. Kind Regards, Claire

Posted 1 year ago

“Haven’t received policy yet”

Helpful Report

Posted 1 year ago

“It would have been 4/11. I must have got a trainee, as she insisted on laboriously going through every bit of my medical history after I told her to add late-onset Type 2 diabetes to the history. This is the 4th time I have used you. 45 minutes into the call and we had not even discussed cover. She kept putting me on hold while she went to ask someone else. I grew impatient and told her I didn't understand why she was going over all this, as this had not happened the 2nd and 3rd time. I said that I wanted cruise cover, such that if I tested positive on board, I wanted the cost of the quarantine hotel and flight home covered. She told me the insurance wouldn't cover that and the cruise line would cover it. This is just plain wrong. At this point, I told her I wanted to speak to the person to whom she kept asking for information. After some waiting, I got through, and it was done and dusted in less than ten minutes. This call took over an hour, and as it was on my landline would have cost me about ten quid. I am very unhappy about all this. Mike Lewington”

Helpful Report

Posted 1 year ago

“cannot get into account to print off, try to get into accnt, not enough time to put in password, have to keep doing it”

Helpful Report

Posted 1 year ago

Dear Mr White, Thank you for your review. I can see you have since spoken to Ellie who sent your policy documents by WeTransfer to ensure you received them on time for your trip. Should you have any further queries please do not hesitate to contact our office. Kind Regards, Claire

Posted 1 year ago

“I am a bit disappointed as l was told l could have a paper copy of the travel documents and they have still not arrived”

Helpful Report

Posted 1 year ago

Dear Mrs Dunster, Thank you for your review and I'm sorry you have not yet received your documents. I can see they were posted on Tuesday 11th October. This would have been posted 2nd class due to the start date of your trip not being within the next 2 weeks. There have been Royal Mail strikes which may mean your documents arriving later than usual. Should you still not receive your documents within the next week, or have any further queries, please contact our office and we can look into this for you. Kind Regards, Claire

Posted 1 year ago

“It took a very long time...about 2 hours at least ..... to get a person to discuss travel insurance. . Once my call was accepted the Just Travel executive was efficient and I arranged payment...but to date I have recieved no correspondence from Just Travel confirming the cover which is a major concern and worries me. I am also looking for travel insurance for myself and my wife as we are going on a P& O cruise from Southampton leaving on 3rd January2023 going to Sydney Australia arriving February 23rd and then spending three weeks in Australia before flying home....Tesco have given me a quote promptly and efficiently and I would Just Travel to give a quote. Please arrange.”

Helpful Report

Posted 1 year ago

“Unimpressed with prices quoted.”

Helpful Report

Posted 1 year ago

“Rubbish for those with "medical" history. Algorithms ignore people.”

Helpful Report

Posted 1 year ago

“Have not received my policy”

Helpful Report

Posted 1 year ago

Good afternoon Mr Mclachlan, Thank you for taking the time to leave a review. In order to access your travel insurance policy documents, you will need to log on to your online account with us. You should have received an email after your purchase, prompting you to do so. I can see that your account status is active which means you will need to use the password you have set previously to access your online account. Should you have any further issues please don't hesitate to contact our office. Thanks Nyomi

Posted 1 year ago

“I think Insurance is legalised robbery but Just Cover 'steal' a bit less than other companies.”

Helpful Report

Posted 1 year ago

“Each time we phone it’s seams we are on hold then after some time get cut off.No comment on policy yet will see how we do with smart luggage et as we are in process”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave us a review. We weren't aware of any issues with our phone lines but we will certainly have this looked into, thank you for bringing this to our attention. If you require any assistance with anything else please do not hesitate to call free on 0800 294 2969. Kind regards, Robyn

Posted 1 year ago

“Tried the online help but just told me to call and as hard of hearing wasnt helpful. Also found it difficult to work out which countries are included in the term 'Europe'”

Helpful Report

Posted 2 years ago

“I was quoted £113.00 And £135.16 was taken frim my account. I contacted you to ask what has happened and still i am waiting for reply”

Helpful Report

Posted 2 years ago

Dear Miss Nye, Thank you for taking the time to leave a review. I can see that the amount does reflect the price quoted following the additional cover discussed on the phone. To put your mind at rest and discuss further we have tried to call you this afternoon, but we have not been able to get through. We will try again later today. Thanks Nyomi

Posted 2 years ago

“I am unable to retrieve my travel documents. Unfortunately the new policy (joint) is not being recognised as when I try to log in it will only retrieve previous policies for my husband. It will not let me set a password to the email address with my own credentials which is extremely frustrating so now I’m going to have to telephone you to sort this out.”

Helpful Report

Posted 2 years ago

Dear Mrs Walker, Thanks for leaving a review and I'm sorry to hear you are having issues with accessing your documents. The reason for this is that we can only accept one email address per customer. For data protection we add your policy documents into a secure online account. We have tried to call yuo this morning to help get this sorted for you, and will try again later today. Thanks Dale

Posted 2 years ago

“I haven't bought cover. If you think I have, please cancel it.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Desborough, You have recently purchased an annual travel insurance policy with us. I tried to call you on the telephone number we have on record for you to discuss this in detail but it was not recognised. Please call us on 0800 294 2969 at your earliest convenience. Kind regards, Robyn

Posted 2 years ago

“Did not receive refund. Had to follow up with further phone call a few weeks after I noticed the money had not gone into the bank.”

Helpful Report

Posted 2 years ago

Dear Mrs Hedges, Thanks for leaving a review. I can see from the notes on your policy that the refund has now been issued - once again please accept our sincere apologies for the delay. Thank you, Claire

Posted 2 years ago

“I am still waiting for my documents to arrive following renewal of my policy”

Helpful Report

Posted 3 years ago

“I couldn't get cover excluding pre existing conditions. I have always been able to before”

Helpful Report

Posted 3 years ago

“my travel cover documents have not been emailed or coming up in my account and because of this I brought 2. (neither of them have been sent)”

Helpful Report

Posted 3 years ago

Just Travel Cover is rated 4.7 based on 18,165 reviews