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Justmylook Reviews

4.6 Rating 86,867 Reviews

91 %

of reviewers recommend Justmylook

Company Reviews

Product Reviews

4.6

Based on 86,867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 18th April 2024

1865

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really happy with my products tbh. There was no ingredient information available, so I found them elsewhere, however ingredients are being missed off the list in nearly all Shea Moisture products. My family are allergic to 1 of the ingredients too, so they cannot be used anymore. Justmylook delivered my products promptly though.”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 year ago

“Damaged goods, slow response from customer care.”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that your order arrived damaged. We can see that our customer care team have reached out and action a discount code for a future order as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“Bought three items from this store. One being curling tongs. I returned the item after opening as I realised the barrel was too large but after sending back I was told because I had undone the wire ( apparently it’s a security tag) that it was classed as used. Although they had not been used at all. I totally understand why they cannot class the item as not used but maybe they need to use a different method of security tag rather than a simple wire twist. I won’t be ordering from them again just because if I do buy something that may or may not be fit for purpose the likelihood is that I won’t be refunded. So be warned when opening an item that is electronic (as it states in the terms and conditions) not refundable if opened ,it literally means don’t even touch the item unless you are happy to keep them regardless. I’m now stuck with a set of curling tongs I can’t use.”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out to advise that as per our terms and conditions we are unable to accept returns of goods in a brand new, unused condition due to this the unit has been returned to yourself free of charge. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“Purchased Azzaro Wanted & hugo boss night, Delivery was quick however the product didn't seem right, I compared the smells with the ones I had already and noticed quickly that these ones are not strong enough and does not last long, will not purchase from this site agian”

Posted 1 year ago

Hi, Thank you for your review. We can confirm that we do not stock counterfeit items, all products that we supply are genuine. Justmylook x

Posted 1 year ago

“I had to contact Just my Look twice to enquire about my order and did not ever receive an email notification that my order was dispatched. It took much longer than expected for my goods to arrive but they were well packaged and the items were good value but customer service lets them down.”

Posted 1 year ago

Hello, Your order is marked as delivered to your address, please see: https://fcbtracking.fedex.com/?MyFICNumber=JML28106363+ With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“I ordered a cream blusher and an eyebrow mascara. They arrived quicker than expected and I was very pleased with the price. However, the mascara was very dry and the blusher did not blend into my skin. It may be because I’ve got 70 year old skin but it has confirmed to me that you get what you pay for.”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will investigate this further for you. Justmylook x

Posted 1 year ago

“I have not received my order and no one has replied to my email very disappointed as the money has been taken from my account”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and resent your order to the correct address. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“The delivery took too long”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 1 year ago

“1 of the bottles pump doesn't work”

Posted 1 year ago

Hello, We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 1 year ago

“Just delivery problem very bad for delivery should make sure send faster than tell consumers i was ordered items said 2 3 days delivery but I get after 5 days or more i pay fir next day delivery after 3 days coming”

Posted 1 year ago

Hello, Your order is marked as delivered to your address, please see: https://www.royalmail.com/track-your-item#/tracking-results/XL384203564GB With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“I didn't receive my goods. The Post office said they delivered to me but the photograph that they took is not my house. I have tried to explain this to Justmylook and they don't want to know. They just say that the PO have said it's been delivered and that is that. I have contacted my credit card company that I paid with and hopefully they can sort. Just my look 3/10. Sorry but your not a good company to deal with. No telephone number to speak to someone either.”

Posted 1 year ago

Hello, Your order is marked as delivered to your address, please see: https://www.royalmail.com/track-your-item#/tracking-results/XL384135515GB With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“Cory at customer services was less than helpful. I explained that one of my bottles of foundation had arrived with the seal broken and he basically responded twice that I was incorrect. These responses took a few days to receive (this is not an option stated below).”

Posted 1 year ago

“Quite a wait and several emails demanding I pay unpaid fees; but eventually arrived O.K. Thanks.”

Posted 1 year ago

Hello, Your order is marked as delivered to your address, please see:https://www.royalmail.com/track-your-item#/tracking-results/XL380729607GB With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“Sent the wrong item out and was a faff to get the right order - no compensation or discount for future purchases”

Posted 1 year ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 1 year ago

“I haven’t received my order yet due to Royal Mail not delivered it waiting on my order”

Posted 1 year ago

Hello, Your order is marked as delivered to your address, please see: https://www.royalmail.com/track-your-item#/tracking-results/XL380674965GB With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 1 year ago

“Terrible service take says to reply and im still missing item from my delivery”

Posted 1 year ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and resolved your issue. Sincere apologies for the inconvenience caused. Justmylook x

Posted 1 year ago

“Disappointed with my purchase. The shampoo top is cracked and broken. I have emailed customer services but no reply. The top will not last very long in the state it is in. Both items were packed very well do it was obviously damaged before it was sent. I need action.”

Posted 1 year ago

“Still waiting for the pump so ican use the conditioner”

Posted 1 year ago

“Sent me the incorrect item and haven’t replied to any of my emails to sort out the issue. Couldn’t see any other way to contact them other than email.”

Posted 1 year ago

“I sent for 1000ml shampoo and conditioner which came with pumps the pumps didn't fit and its been a nightmare trying to sort it to then get a answer from them saying the manifacter had change the bottles so they won't fit why sell them with the duo set if they don't fit I still haven't resolved the problem as they haven't offered to send new ones that would fit.”

Posted 1 year ago

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Justmylook is rated 4.6 based on 86,867 reviews