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Justmylook Reviews

4.6 Rating 86,849 Reviews

91 %

of reviewers recommend Justmylook

Company Reviews

Product Reviews

4.6

Based on 86,849 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 20th April 2024

Arpita Ananna Hasi

Justmylook 5 star review on 18th April 2024

1865

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came and one of the containers of hair product had broken and spilt. I immediately took photos and emailed this information. I did get a reply asking for the photos which I sent. I then heard nothing and had to chase it up. I was offered a replacement but still not heard or received anything.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“My items arrived damaged and broken. I sent several emails over a week requesting someone to contact me, with no response. I tried calling several times with no answer. Last resort I contacted them through Instagram. Eventually they contacted me and asked me to return them and they will refund or replace them or they could just send me a discount code. Sent them back awaiting replacement. Poor customer service.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Good products at reasonable prices but poor customer service. Olaplex came damaged (split bottle) and lost over half its contents due to leaking, no response to 2 queries regarding replacement submitted by the web form submission. Once able to talk to someone via live chat, they will only offer 10% off a future order, to receive a refund or replacement I was told I would have to send the item back in the post despite sending images of the very evident damage, which was in no condition to send in the post.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“One perfume bottle broken and unusable.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Slow delivery, tracking number not working and customer service didn’t respond until it was too late anyway. Offered a refund when finally arrived but have to pay postage myself. A waste of time and a faff getting a replacement gift I wasn’t sure I’d need.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 2 months ago

“Rather disappointed.. Item missing, I contact to say but they dont reply..wanted the missing item but instead they refund”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“My parcel went to the wrong address due to a Google Pay error. Obviously the address bit was my issue, but I couldn't cancel the order, no-one answered the phone, there's no live chat and my email wasn't answered for over 2 days, by which time the order had been despatched. They're ok if you want to buy something but don't expect any customer service. Won't be buying from them again.”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“Products arrived when they said they would, as described and a brilliant price, however the amount of plastic packaging was outrageous. The product was complete non breakable and comes in it's own cardboard, no plastic was needed. For this reason I will not be ordering from you again”

Posted 4 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“I do not know what this is for”

Posted 5 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“What beauty products?”

Posted 5 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 3 months ago

“Impossible to make telephone contact with Justmylook and emails take as long to answer as the orders take to be dispatched.”

Posted 5 months ago

Hello, Your order is marked as delivered to your address, please see: https://www3.royalmail.com/track-your-item#/tracking-results/NU493418861GB With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 4 months ago

“One item was damaged and I have not had a replacement due to me not being able to send photographs as I disposed of the damaged product which was taken by refuse collectors”

Posted 5 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“TheTiGi Catwalk Root Boost tins arrived all sticky as of something had previously leaked all over them. It made me doubt their authenticity”

Posted 5 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 5 months ago

“Didn’t receive my hair dryer”

Posted 5 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 5 months ago

“got the wrong item sent. couldn't be bother with complicated return process . not great experience”

Posted 5 months ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 5 months ago

“Good service & delivery Very poor communication! Still waiting for the one item I returned to be refunded!!!”

Posted 5 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, we can see that our customer care team have reached out and actioned a refund as per your request. Sincere apologies for the inconvenience caused. Justmylook x

Posted 5 months ago

“I received a faulty canister of hairspray and was told by the Royal Mail to dispose of it in case it exploded and to contact just my look for a refund , I did this and was told by customer services that I couldn’t have a refund as I had disposed of it , not happy at all”

Posted 7 months ago

Hello, We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 6 months ago

“The branded products were fine the satin sleep cap was cheap and so tight it left a mark all day. Would not recommend”

Posted 7 months ago

Hello, Thanks for your review. We are terribly sorry to hear that, please email customerservices@justmylook.com and we will work to resolve this for you. Justmylook x

Posted 7 months ago

“Very delayed delivery”

Posted 7 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 7 months ago

“Took multiple emails over a few days after my parcel was late, then after a few responses they finally agreed to track my parcel to find that Royal Mail never sent it. Was helpful in the end but I won’t be using the website again. Took nearly 3 weeks to get my refund”

Posted 7 months ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 7 months ago

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Justmylook is rated 4.6 based on 86,849 reviews