“Andrew is a lifesaver! Emailed a lot of people to sort out a replacement part. He got back to me an got it sorted straightaway.
Really put himself out.”
“Excellent initial service, very good advice, very polite and very knowledgable!
Sadly the bike was delayed and wasn't delivered within their 2-3 day time scale (over a week), I'm not sure of the reason...possibly out of their control.
However, they were courteous and helpful. So for me I would definitely deal with them again :)”
“Great service and communication. The staff were really helpful and went out of their way to meet my needs. Will defiantly shop with these guys again.”
“Really pleased with the customer service. The bars that I ordered were delayed and the staff were really helpful, even allowing me to change my order with no fuss. Speedy delivery. Very happy indeed. Would recommend to anyone. Thanks to Andrew and the team.
Darren”
“Took a little more than 2-3 days to arrive, no email to inform you but I made a couple of phone calls and I was politely informed the day of dispatch and estimated day of delivery.”
“Ordered a bike heard nothing emailed they replied very very quick then emailed again with another quick reply and tracking code. Arrived safety went for a ride today fantastic climb on lapierre zesty 427 am. I want to says thank you for the quick replies and excellent customer service and will deffo recommend them if a friend wants a bike I'll deffo order from them in future very impressed!!! Thanks.”
“The bike wasn't just the cheapest on the internet but it was the cheapest by a big margin. I called on Monday morning after placing the order on Friday to check a delivery date and was given next day delivery. They were so helpful an polite to deal with. Overall a great service.”
“I ordered a Ghost SE 1300 in Blue/Grey/Green but when delivered the bike was Silver/Blue/Yellow which I could have purchased for £50.00 less from another supplier in this colour.
There was little point returning the bike, as I could not purchase elsewhere in the colour I wanted, but I should not have been told that the bike was available in the colour I wanted when it was not. Also I requested delivery on a Monday specifically, and the bike was delivered on a Wednesday, apparently because someone did not read the notes on the order.”
Looking at your order MTB201407161 you have ordered a
Ghost SE 1300 -2013 - 52cm - Grey/Blue/Lime Green, which is exactly what you received although you are erroneously describing it as “Silver/Blue/Yellow”. The only other colour option is Black - Grey – Blue . The colours are clear to see on both our own and the Ghost website so I’m not sure how you have made this mistake, maybe you were referring to a similar model?
With regards to the delivery timing, the bike was booked out within our advertised time frame before we noticed your special request to delay the delivery to 28/07/14, in the comments of your order. Upon noticing this I personally called you to explain that you bike had been booked out on 22/07/14 for delivery on 23/07/14 explaining that stopping the courier would be no problem what so ever, as we do all we can to make deliveries as convenient as possible.
You then requested that I let the delivery commence and so left it at that.
If there was any error or misunderstanding in this instance on our part then I do apologize.
Kind regards, Andrew.
