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Just Last Season Reviews

2.7 Rating 83 Reviews

40 %

of reviewers recommend Just Last Season

Company Reviews

2.7

Based on 83 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About Just Last Season:

Just Last Season offers great savings of up to 75% on previous season ladieswear in sizes 6 through to 24 from the brands Jacques Vert, Windsmoor, Planet and Precis. From occasionwear to casualwear, from coats to shoes, we have fantastic clearance offers on everything.

Visit Website

Phone:

0844 7705838

Email:

customerservices@JustLastSeason.co.uk

Location:

JustLastSeason Webber PavilionSeaham Grange Industrial Estate Seaham
Durham
SR7 0PZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every Monday is called Monday Madness everything is reduced, bought a Windsmoor coat last Monday, just wonderful. When you telephone you can speak to someone, you do not have to go thru copious menus which are so annoying. Totally recommend Just Last Season.”

Posted 6 years ago

“Ordered 2 items. One of the items delivered was wrong - a skirt instead of trousers. No invoice in the delivery Tried innumerable times to ring but on hold for over 30 mins each time and still un answered. Contacted customer services 4 times E mail automatically acknowledged but never replied to. I'm One very unhappy customer”

Posted 6 years ago

“I was told on July 24 I had been refunded for 2 returns . On 10 July i still had not recieved my refund . I telephoned , waiting over 30 minutes on hold . I was told there had been a problem with refunds but not to worry as the customer service agent could refund me immediately for 1 of the returns but she could only do 1 per customer per day and she would ring me at 9am the following morning to complete the other refund . GUESS WHAT !!!!!!!! NO REFUND WENT THROUGH ON THE 10 JULY ,AND OF COURSE SHE DIDN`T RING BACK AS PROMISED . I HAVE TRIED RINGING AGAIN ,JUST PUT ON HOLD AGAIN . Just Last Season MUST BE SITTING ON THOUSANDS OF POUNDS OF CUSTOMERS MONEY THAT THEY ARE REFUSING TO PAY BACK .!!!!!! Its a pity because clothing ,shoes etc are lovely , but BUYER BEWARE !!!!!!!!!!!”

Posted 6 years ago

“CANNOT GET REFUND”

Posted 6 years ago

“Trying to order 4 items but wouldn't let me check out. 12 minute wait on phone , 2 items sold out, by the time my details taken 3rd item sold out. Waste of time.”

Posted 6 years ago

“STILL no refund received....Jacques Vert notified me that the returned items had been received and refunds actioned on 24th July! It seems as though I am not alone, with other customers getting the same problem! Usually they are quite reliable ...so something must be wrong somewhere in their accounts dept? Come on people, sort out this hassle for all of us waiting for our refunds to be credited ......”

Posted 6 years ago

“Having used this company for the first time, the delivery was fine on purchasing a second Item which I had to return the service was Beyond AWFUL - returning via the local Hermes parcel return the very next day : filling in online and printing the label annoying but necessary. 2 MONTHS later I am still waiting on the refund. Do youself a favour buy from ANYWHERE else but here! Despite repeated emails (full of apologies) a phone call where it took them 40 minutes to Answer and were downwright rude I am still waiting Service???? NOT FROM HERE”

Posted 6 years ago

“Wide range of well known clothing ranges at very reasonable prices. Quick delivery and many returns options.”

Posted 6 years ago

“All items I have ordered have arrived beautifully packaged and in good time.Any returns have been refunded promptly.I like quality clothes but find shopping difficult due to disability,.Being able to try on at home is a real bonus.Sometimes an item in high demand may be showing availability,however if a large number of the item are being processed online sometimes you may be disappointed as the item is sold out.Still an excellent source of quality clothing at great prices.”

Posted 6 years ago

“Clothing range is brilliant for that special occasion and at the right prices. Good quality and also that something different”

Posted 6 years ago

“Lovely dress and jacket, just as photographs depicted, or even better. Arrived quickly and well packaged. Thank you and I will use company again.”

Posted 6 years ago

“They advertise 'free returns' but in the small print returns are only free on faulty items.”

Posted 6 years ago

“Returns policy needs sorting,you should enclose a label for returns,.the worse company for returns,Not everyone has a printer.”

Posted 7 years ago

“Purchased several items for fit etc. I kept some but I then needed to send some back. The FREE returns service is only via HERMES and as I don't have a printer I asked if they could send me a label as the main Jacques Vert site had done this for me. I received a very curt and patronizing E Mail saying I couldn't have received a label as they don't provide that service ! and if I needed one I could ask a friend etc. Obviously if I could I would so no need to state the obvious. If I needed to return by Royal Mail I would have to pay. I managed to get a label printed by taking a photo and the photo shop printed it for me. Not everybody has a printer especially if like me they don't work anymore. Don't advertise free returns if its only for HERMES and employ customer service staff that can provide quality customer service or this company will go the same way as many others and then none of them will have jobs.”

Posted 7 years ago

“I bought some evening trousers which were much too long. Unfortunately the lady who does my alterations was on holiday and I will not know until tomorrow if she's able to shorten them for me. I therefore rang customer services and asked the question if she was not able to shorten them could I return them for a full refund as I am only 3 days outside their 14 day return policy. A 28 day return policy is the norm. I was told no, I could have a credit note but as the trousers were expensive and I need to get a replacement pair for an upcoming holiday this was not acceptable. I could understand their reluctance to refund if I had had the goods for weeks. Will never ever use the company again or recommend them toanyone else to.”

Posted 7 years ago

“I was not aware of this site previously; was looking for a cape, so could have been directed anyware. First time buyer. Delivery was excellent. I ordered two for choice, but loved one and decided to keep it, and return the other. Refund for the returned cape took a little longer than expected but received it ok. Have loved wearing my cape and have learned since that capes are back in big time. Wey hey!”

Posted 7 years ago

“I have purchased 5 items from this website and all have arrived within a reasonable time.I am very pleased with all my purchases.I have bought a dress,jacket and a bag for a wedding and they look lovely.”

Posted 7 years ago

“Awful customer service. I did pay extra money to get my item on time for a wedding and I did receive it very late. I did have to return it. They never replied to my e-mails. I called them and they did not know how to contact the courier to get my product on time. The courier itself lied saying that they were attempting to deliver the product when I was at home. When I spoke to the customer service (had to call them as far as they do not reply to the e-mails. A total of 6 e-mails sent) they never gave me any solution. Careful with this shop!”

Posted 7 years ago

“I have not got my goods from this company yet and I am not certain I ever will! I have made repeated phone calls to tell them my goods have not arrived, each time they promise to ring me back, but never do. They seem incapable of contacting their courier and when I try to contact them I am just referred back to Just Last Season. I wish someone would help. Any suggestions would be much appreciated.”

Posted 7 years ago

“Received my jacqous vert lace dress for sons wedding I am so pleased it's perfect in every way can't wait for the day to wear it delivery so quick would look here first befor buying any where else”

Posted 7 years ago

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Just Last Season is rated 2.7 based on 83 reviews