Junction 17 Cars Reviews

Name: Junction 17 Cars
Address: 1 Kestrel WayEagle Business ParkYaxleyPeterborough, Peterborough
Rating: 4.02

4.0 Rating 91 Reviews

75 %

of reviewers recommend Junction 17 Cars

Company Reviews

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Metrics

4.0

Based on 91 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01733247222

Email:

kate@junction17cars.co.uk

Location:

1 Kestrel WayEagle Business ParkYaxleyPeterborough
Peterborough
PE7 3GP

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Junction 17 Cars 5 star review on 20th December 2022

Edita Jamieson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Grate job done buy the team at junction 17 Very help full Would recomend👍👍”

Helpful Report

Posted 1 week ago

“Everything you hate about car dealerships, all in one convenient location. Initial exchanges about the car were positive and prompt. However, to have the privilege of even walking through the door, you need to pay a £99 refundable deposit. Once you've done that you're greeted with a beautifully kept showroom with some stunning cars. I was able to admire its stunningness for a full 20 minutes after my 11am appointment before someone came over to see me. My salesman eventually found the keys to the car I was interested in and led me to where it was parked - in the back of a car park, fifth row behind several other cars and boxed in from every angle. Then began a game of car candy crush as he and a couple of other people spent 20 minutes attempting to free it from its prison, leaving me standing in the rain. Good to see that the appointment booking system is effective. My salesman then proceeded to reverse the car at 0.5mph into a pile of bricks (luckily without any damage) before navigating it around the front so I could have a look at it. Whilst looking around it and liking what I was seeing, I noticed there was hardly any petrol in it and asked if there was enough to take it for a test drive. The salesman then asked me whether it took petrol or diesel. It was at this point I realised that he knew absolutely nothing about cars. For reference, the car I was interested in was a Mercedes E63 AMG. You don't need to be Jeremy Clarkson to know that it guzzles petrol like there's no tomorrow. Turns out it was irrelevant anyway, because you're not allowed to test drive the car until you're marched back into the office to discuss the price. So off we went. As I sipped my coffee I thought this would be a good time to talk about my requirements, what I like and don't like, and maybe just a chat about cars in general. There was no opportunity for this though as this was when the selling started in ernest. It was like when you're watching The Apprentice and a sales pitch is about to start, and there's always that one plonker who goes straight in to talk about price. I had no less than four leaflets thrust in front of me and was painfully taken through each one discussing warranty, service plan, paint protection and carbon cleaning along with some interesting 'facts', for example, that you're losing 15bhp by not having your engine carbon cleaned. Anyone with the faintest idea about cars knows that sticking a hose into a car's engine to 'carbon clean' it does precisely sod all, the only type of carbon clean that is effective is the type where the intake manifold is removed and the ports and valves walnut blasted, like on the VAG FSI engines. When I was asked which of these addons I would like, I replied, none of them. My salesman then gave me a concerned look similar to that of someone who has just realised that his piece of commission he had earmarked for a new 70" television had just flown out of the window. If you find the car listed on Autotrader or Pistonheads, the price there is not the price that you pay. For example, this car was on for just under £28000, but with the above addons it was just over £32000. They also add another £280ish on (which is not disclosed nor discussed until you're sitting at the desk) for something called a 'preparation package', which they say is for HPI checks, MOTs and to have the car clean for when you pick it up. This is my fourth - I don't want to say 'prestige' because it's a pretentious word, but, you know, 'nice' - car that I've bought in ten years and the previous ones have always come with an HPI check, 12 months MOT and a clean which came at no extra cost. So factor that in. Eventually I was given the paperwork for the car and was pleased to see it had been well maintained and well serviced. My salesman had disappeared a while ago and then returned with the general manager, who introduced himself and said that he'd heard that I wasn't interested in the warranty package and that he thought I was 'mad' (verbatim) as the car will definitely go electrically wrong in the first year. Thought that was a nice touch. Anyway, the car only had 3 months MOT left and the front brakes needed changing and it was at this point I was expecting a bit of an argument but thankfully my salesman agreed to put on a fresh MOT and change the brakes, with an agreed pickup time of a couple of days away. I loved the car so I left a deposit. After radio silence over the next day or so, I decided to check the car's MOT history on the GOV website to see if it had had one done. Turned out it had, and I was expecting to see an advisory or a failure on the front brakes (which did appear) but it had also failed on the emissions test and the fact that it had had both front catalytic converters removed. This was after I explained to the salesman that I did not want a car that had been messed around with (this was before I realised he had no idea what he was selling). I received an apologetic voice note saying that the person they were selling the car for didn't tell them he had removed the catalytic converters and that it would be resolved but would take an extra few days. Whilst I can believe this, it is not an excuse. As a dealer, it is THEIR responsibility before accepting a car to stock it for sale, that it's not only road worthy, but road legal. Did you also know that it's also not legal to sell a car with an outstanding recall, like this one had? (Yes, I did my own HPI check on it). It seems that both of these details had slipped through their 'preparation package' as they had not inspected the car before listing it, nor done an HPI check on it, nor an MOT. Had they done this, they would have realised it was unfit for the road and unfit to sell. If you want an update, you have to ask for one. They'll never contact you to explain what's happening despite having £3100 of your money. Eventually I'd run out of patience and gave a deadline for when I wanted the car ready by or I was backing out. Got a note from the general manager who said it would be ready by then and he was now my point of contact and would keep me updated (I never heard from him again). That deadline came and went. 20 days after I saw the car. It spent the first week of those 20 days sitting in their car park doing nothing. I'd well and truly had enough and ended the deal on account of the car not being fit for purpose and their failure to make it fit for purpose in a very reasonable amount of time. I gave them a deadline to give me my deposit back before I take it to court to recover my money and get the DVSA and motoring ombudsman to look into their trading habits. This place embodies everything that is wrong with a car dealership and why they have a such a bad reputation. There's no knowledge or passion about what they're selling. It's purely transactional. Nothing against my salesman, he was polite and well mannered, but he didn't have a clue what he was selling. And worse, he didn't care. None of them do. You get the distinct feeling that unless you're one of the lucky few who can walk in there and buy a McLaren with cash, neither you, or the car you're interested in, are high on their list of priorities. The only good thing about this place is a woman called Leonie who I managed to reach on WhatsApp. She was apologetic and responded to my messages promptly. She's far too good to be working in a shambles like this. Clumsy, cumbersome, slow, careless, impersonal, uncommunicative - and if I don't get my deposit back and go to court, we can also add thieving to that list.”

Helpful Report

Posted 1 month ago

“Absolutely outstanding customer service,all very pleasant and friendly.Would recommended to anyone and would visit Junction 17 cars again Thank you Jamie for all your help in getting me my new car👌”

Helpful Report

Posted 2 months ago

“AVOID AT ALL COSTS. Do not even consider buying a car from this dealership, I purchased a car in November 2023. Since then, the car has been on the road for 2 weeks due to a number of mechanical problems that could and should have been picked up in their “so called pre sale inspection”. The response from this dealership has been absolutely horrendous and they are not interested once they have the sale. I am reporting them to the financial ombudsman as I have credit on this car and have spent a fortune on a hire car as a result of them refusing to help resolve this issue (PLEASE DO NOT BUY A CAR FROM THIS OUTFIT) !!!”

Helpful Report

Posted 2 months ago

“Benny was a polite and friendly salesman sold me my S3 nice and smooth transaction. Highly recommend”

Helpful Report

Posted 5 months ago

“Amazing service from everybody, everything went very smoothly”

Helpful Report

Posted 10 months ago

“SIMPLE THING TO SAY DO NOT BUY A CAR FROM THIS COMPANY!!!!!!! If there was a minus 10 I would of given it that. They walk around the cars pretending that they will get every imperfection sorted for you and then they charge you for it all without letting on to you that they are doing so by hiding it as an “pre inspection “ cost. Don’t be roped in to all the extras, they are not worth the money and when you do your research you will see that they are over priced. once they have your signature they change their whole attitude towards you and they simply don’t give a s**t.”

Helpful Report

Posted 11 months ago

“I understand why here are more negative than positive feedbacks. When customers are not happy they are leaving negative reviews straight away. If they are happy, they are too lazy or just forget it. I bought 2 cars from Junction 17. One bought 3 years ago and the second one last week. Both times were very smooth transactions. Both cars were superb. I gave the first one to my daughter and bought a blue Mercedes-Benz which has been delivered last week to my home address in Doncaster. Absolutely love the car. Very professional team and great experience overall.”

Helpful Report

Posted 1 year ago

“Totally unprofessional!! Day one called numerous times and nobody would answer the phone and no voicemail facility, I painstakingly went through the chat system explaining that I wanted to purchase a vehicle, left contact details and heard nothing. Day two tried calling again and the same thing, no answer to calls and again used the chat service and was told that there were no records of day ones enquiry? I was then informed that I would receive a call as the vehicle was still available. No call, email or response from them whatsoever. It states that you can by from a professional company with confidence! They also state they have six million pounds worth of stock that they are obviously keen to keep to themselves. I would suggest you employ some competent receptionist’s and proper professional sales staff. You must be losing tens of thousands by employing such incompetent staff. I certainly won’t be buying from you if this is the service one can expect!”

Helpful Report

Posted 1 year ago

“I bought an r8 from this garage they said it had a few stone chips on the front…. I ended up having to get the whole front end sprayed and all the wheels refurbed… and not only that after two days a warning light came on to tell me to check the coolant… turns out it needs new radiators. Also they did an mot the day I picked it up which it all passed… when I got my wheels refurbished the tyres on the back were completely a legal!! Do not buy from this garage full of young kids thinking they are winning in life ripping people off. I’ve ended up sorting the car out at my own cost which is costing thousands but would rather know it’s done properly than sending it back there.”

Helpful Report

Posted 1 year ago

“car buying made easy from first phone call to last hand shake.”

Helpful Report

Posted 2 years ago

“Very lovely Customer Service here, Management Top Notch Reception amazing and very friendly, tea offered at all times cant complain at all, would recommend anyone to come to Junction 17, i have made new friends here, all on my Christmas Card list this year”

Helpful Report

Posted 2 years ago

“Don’t be fooled by the high end cars on show, once they have your cash you are doomed. If you think they are going to do any of the work before you pick up your car, then you will be disappointed. If they say they will book it in for the work after you drive away, then good luck as once they have your money you’ll be ghosted and it’s like a war of attrition to actually get through unless you block your number and then they answer straight away. But if you do speak to someone on reception don’t expect anyone to be available, certainly not the lying salesman who sold you the car and don’t expect anyone to return a message either. Also worth doing your own HPI as there’s conveniently doesn’t check for millage discrepancies and you’ll need to do another HPI a week after you have purchased the car as J17 don’t pay off the finance they took out to buy the car for their stock!!! ....you have been warned!!! Avoid at all costs!!!”

Helpful Report

Posted 2 years ago

“Atrocious. I have never been compelled to write a review for any service or product ever but the service I received from Junction 17 was beyond ATROCIOUS. The communications were fine. They saw my car on a popular website for selling cars and suggested they could sell it, which I took them up on. However, once the car was in their possession it all went downhill. There were 3 months available for J17 to sell the car, and I enquired 1 week before this date was to elapse to ask about recollecting my car. However, when I enquired about taking the car back (as I hadn't heard ANYTHING in 3 months), I was told there was interest in the car. Wow -funny, as I hadn't been told before! If I was to take £1k less, apparently it would sell. I wanted to sell my car, so I said yes, I'd accept £1k less. However, after that again I heard NOTHING else until 2 weeks later I received a refund for my tax. Are you kidding me?!? Should the dealer not have had the courtesy to tell me what was going on? Running a business myself, we would keep the customer informed at every step of the way. I then tried to call the contact at Junction 17 who did everything in his power not to answer or return my calls. I wanted to know how much the car sold for - and I am still waiting to find out. Reception kept telling me he'd call back. I got one call back on a Friday night telling me that he'd get back to me on the following Monday with the FINAL PRICE of the car (as I wasn't even told that!!). Lo and behold, I haven't heard back for 3 weeks and today I'm writing a negative review as it is quite literally the WORST experience I have EVER HAD with a car dealership, and I have bought/sold 9 cars over the last 10 years. Apparently, I'm supposed to be paid the money I am owed tomorrow (after 30 days of holding it, with no interest on the money they have made from this) - but I have no faith on this as I can't speak to the contact I spoke to for selling the car, haven't been told about the final price of the car (as I can only imagine they are keeping more than they should), and am still waiting to share finance details to receive my payment. BAD CUSTOMER SERVICE. DISINGENUOUS. AVOID.”

Helpful Report

Posted 3 years ago

“Poor communication lack of response to phone and email”

Helpful Report

Posted 3 years ago

“I put a deposit down on a car advertised as being 2008 and 60,459 miles. I requested the registration number to arrange insurance, it was not forthcoming. I had to ask three times for the information but now understood why there was a delay. The car was advertised as being registered in 2008 but it was actually registered in 2007. Giving me the registration number before payment would obviously have alerted me to the date of registration. I was finally sent an invoice for the balance which had the mileage of the car as being 70454. When I queried this I was told it was an error and was sent a new order form showing the mileage as 60,459 but the year of registration as being 2007. I decided that one year on a twelve year old car was not material and decided to proceed with the purchase. What I had not realised was that this model underwent an upgrade in 2008 and models of that heritage understandably enjoy a price premium. The car was therefore not the exceptional value I had based my buying decision upon. When the car was delivered it had a sevice schedule from an independent garage showing the mileage as 70,454. An MOT conducted 12 months ago showed the mileage as 58,442 which would mean it had only done 2000 miles in just under a year if the 60,459 was correct. I had to take the car back for repairs as it was riddled with faults. I met the MD who said there was a disclaimer on the Autocar website saying the car may not be exactly as described. It is understood that the range of accessories may vary but what is not disputable is the mileage and year of registration. There is a lot more to come.”

Helpful Report

Posted 3 years ago

“Superb staff, excellent range. Professional service. Very satisfied. Bought BMW for the gest price with full history, lots of extras. So exited. Well done guys.”

Helpful Report

Posted 3 years ago

“Superb service from Luke C and the team at Junction 17 Cars. Would highly recommend and will definitely use them again.”

Helpful Report

Posted 4 years ago

“Amazing service from start to finish found the car on auto trader dealt mainly over the phone to start within a week everything had been sorted with both myself and Junction17 and I collected my new car in less than a week, couldn't ask for a better service.”

Helpful Report

Posted 4 years ago

“It’s a great a place as any to buy a car. They’re quite helpful, my old friend Luke especially. Love my new Subaru”

Helpful Report

Posted 4 years ago

Junction 17 Cars is rated 4.0 based on 91 reviews