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Jules B Reviews

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returns Not Accepted I had a really bad experience with Jules B. I bought an item that was too small. I sent the item back after 3 days of receiving. I sent the item back and they would not accept the return and sent it back to me. Please make sure you order the correct size because you will not be able to return your items if they don't fit. They use every excuse under the sun why they shouldn't accept the return.”

Posted 5 years ago

“The wrong boots were sent so not a happy customer then had to hassle of returning them through the post office. It looks like the wrong label was added to the outside of the box as said navy boos as ordered but inside was a different boot.”

Posted 5 years ago

“You haven’t - I’m disappointed. This is the first time that anything I have ordered on the internet has gone missing and I’m disappointed in the response from you and your carrier. I paid for these trousers last week and I still don’t know if I will ever receive them.”

Posted 5 years ago

“I paid extra to nominate a specific day for delivery (and gave a one week notice). Despite confirmation from JB, the delivery did not arrive until 3 days later.”

Posted 5 years ago

“Yarm Store - I found the staff very rude, made me and my daughter feel very uncomfortable as it was nearing closing time and my daughter hadn’t decided which dress to buy. We were told the till was going off at 5pm and would not be able to buy any thing, we were more or less pushed out of the shop with one staff member holding an open door as we were coming down the stairs. This was on a Saturday afternoon, we went in at 4.45pm and left at 5pm. We thought they closed at 5.30pm we are well dressed respectable people and felt we were treated like trash. Sadly I will not give this shop another visit. Absolutely no need for rude staff in any establishment. We both had never experienced such rude staff, one lady in particular.”

Posted 5 years ago

Firstly I'd like to apologise for your experience at our Yarm store and that it isn't within our intentions to make any of our customers feel this way. Our retail team at JulesB endeavour to be a representation of fantastic service and going the extra mile regardless of time or length of stay within any of our Stores. I apologise wholly that you left feeling this way. If you are able and willing to provide a date of your visit, I can, therefore, ensure from a managerial perspective this will not happen again going forward. I look forward to your reply Warmest regards Dani Fisher

Posted 5 years ago

“After sales service from this company is awful no support when I had a problem with two pairs of glasses . I will not use them again. The manufacturer of the items replaced them don’t use JulesB”

Posted 5 years ago

“Jules B usually provides an excellent service. On this occasion, one garment did not arrive and the other arrived with a fault. I contacted customer care but as yet have had no reply”

Posted 5 years ago

“Hidden fees and charges; terrible service; bad overall experience and by the number of reviewers that are unhappy, I'm not the only one!”

Posted 5 years ago

“Ordered clothes they never got delivered and JulesB and dpd blame each other so never got resolved and I lost my money”

Posted 5 years ago

“Very disappointed in your customer service. Why do you have it ?”

Posted 5 years ago

“They didn’t make me happy.”

Posted 5 years ago

“It didnt”

Posted 5 years ago

“Sent the wrong T shirt 2 times not happy”

Posted 5 years ago

“U sent 2 different size shoes”

Posted 5 years ago

“Not happy as I haven't item”

Posted 5 years ago

“Very small fit and awful material”

Posted 5 years ago

“Utterly useless customer service. On asking help regarding which size to pick, the assistant merely read to me the customer reviews available online (which I can equally read and in fact had). No knowledge of actual item or brand, so unable to help with my queries on sizing. Did I just get the wrong person? I hope so. Really disappointing experience and a complete waste of my time.”

Posted 6 years ago

“I haven’t received the goods yet”

Posted 6 years ago

“Having not been given a full refund for the return, I’m not happy.”

Posted 6 years ago

“Very UNprofessional custom service. Item arrived in not original packaging for this model, and nobody indicated this on the web.”

Posted 6 years ago

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Jules B is rated 4.8 based on 8,202 reviews