Jules B Reviews

Name: Jules B
Address: JulesB Head Office, Yellow Brick House, Newcastle United Kingdom, Newcastle upon Tyne
Rating: 4.83

4.8 Rating 8,202 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,202 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent the wrong size”

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Posted 3 years ago

“I did not get any tracking information and still waiting for my parcel. Thank you.”

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Posted 3 years ago

“Poor service. Ordered three shirts online, received confirmation of the order and they took the full payment for the three shirts. I was then notified that two of the shirts were not available. Online site was obviously not updated. Annoying for customers. Upside, I am very happy with the one shirt I received.”

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Posted 3 years ago

“I ordered diffuser gift box for my best friend. Special ordered from Jules B because I needed next day and I trusted them. Because reviews was very good. I reserved next day completely fine. But.. Bamboo reeds was missing!!! unbelievable you paying for next day delivery but half order coming. I had to buy something different. P. S. I reserved bamboo reeds on Tuesday. After 3 days.”

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Posted 3 years ago

“Shoes excellent customer service terrible”

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Posted 3 years ago

“I never received my order and I have had misleading / in correct info from customer services e mail response . Neither have I received a refund as e mail and account section states ..... I work in customer service and I know how important these surveys are . I don’t like to give a bad review but all I can say is I am very disappointed with my first experience of using you .”

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Posted 3 years ago

“I have not received the coat yet”

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Posted 3 years ago

“Damaged goods and bad customer service”

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Posted 3 years ago

“First order refunded no explanation so ordered again on next day delivery, not received, called customer services & not been despatched. Poor service, poor communication”

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Posted 3 years ago

“I haven't reviewed my order...”

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Posted 3 years ago

“Had to return the dress, this is a very short dress and not like the description a midi dress.”

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Posted 3 years ago

“Fast delivery easy returns good choice”

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Posted 3 years ago

“They did not make me happy!”

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Posted 3 years ago

“THEY DIDN'T”

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Posted 3 years ago

“didn’t recieve product”

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Posted 4 years ago

“Ordered these boots on the 10th December and they still have not arrived and I’ve received no response to my emails”

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Posted 4 years ago

“Communication is very slow. 4 days to answer an email. I chanced size but I‘m still waiting for someone that explain me how to proceed. No good”

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Posted 4 years ago

“i still havent recieved the dress”

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Posted 4 years ago

“Paid next day did not arrive then had to order same top again and pay more for sat delivery. Waste of money. And had to wait around for a parcel that was not expected.”

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Posted 5 years ago

“Ich bin sehr enttäuscht.. Die Bestellung war unvollständig und jetzt wird mir auch noch vorgeworfen, dass der Artikel angeblich erst nach Erhalt verschwunden ist, da die Box keine Beschädigungen aufweist. Seine Kunden so zu behandeln vor allem wenn sie für knapp 600€ bestellen, ist meiner Meinung nach eine Frechheit. Ein Glück habe ich mit PayPal bezahlt. Ich möchte noch anmerken, dass ich kurz vor Blackfriday bestellt habe und aufgrund des hohen Bestellaufkommens möglicherweise ein Fehler beim Versand unterlaufen ist, was natürlich mal passieren kann. Aber wie man seine Kunden so behandeln kann, ist für mich fraglich. Werde hier mit Sicherheit nie wieder bestellen!”

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Posted 5 years ago

Jules B is rated 4.8 based on 8,202 reviews