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Juicy Bike Ltd Reviews

4.8 Rating 269 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

4.8

Based on 269 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! Gave swift responses to email queries and helpful, sound advice over the telephone. Staff friendly and approachable”

“great looking compact bike”

“I have had a Compact Plus Folding bike for 4 years, love it, but locally I use a second hand Claude Butler for the riverbank, though the ebike does well on rough terrain too But with the cost of fuel and retirement I wanted panniers to fit the 20" wheels so thought £20 each for waterproof ones that can also double as a shoulder bag was great. Well I got round to using both panniers this morning to try out shopping, and one bag takes 2x boxes 500g cereals and even an 850g one I tested at home. They were 3/4 full with £30 of shopping including the cereal boxes, though I popped bread in the front carrier. I'm delighted the panniers fit either bike, 26" or 20" wheels.”

Thank you for a wonderful and inciteful review. It is pretty difficult to visualise exactly what the paniers can hold when rated in Litre; however, your review has helped paint a picture. Great to hear that the bike is still going strong 4 years on. Take care. Juicy Bike

“Good price, good service, good bikes.”

“Really annoyed with this bike. Waited nearly 4 months to be able to buy one. I got a bike March 2022 and it has a squeak from the back wheel which has to be sprayed with PTFE dry lubricant every 20 miles ie one good trip or the noise would drive you crazy. One selling feature is the puncture resistant tyres. What a joke, onto 3rd tube, 2 for the back wheel and now one on the front wheel. Doing basic road cycling and covering the same routes for years and never once have I had a puncture on a regular bike. The company has agreed for the work to be done under guarantee, at their nearest agent. But at a 100 mile return journey (2 journeys so far) and needing some sort of repair every other week who can keep up with this. So very disappointed I wish, at nearly £1800, that I had spent my money elsewhere. Love the riding experience, its just it needs so much effort to keep it on the road.”

Hi Ann, Sorry to hear you've had so many punctures. The tyres are specific e-bike tyres to deal with the extra weight and are puncture-resistant, they keep most nasty sharp edges out. Unfortunately, not in your case. As discussed via email, we will happily send you a replacement tyre to remove any possible doubt about the current tyre. As for the squeak at the rear wheel in your review. It is not an issue I have ever seen before with any of our bikes. Obviously, lubricating it every few miles is not a permanent fix, and we will be looking to send a mechanic out to you to resolve any issue you have in person fully. We want all of our customers to have the best experience with our bikes, and if there are any issues at all, we will always look to rectify them as soon as possible, free of charge, which is what we hope to do in your situation. Best wishes, Juicy Bike

“Great service. Visit to warehouse was informative and helpful in assessing my options. Ordered, paid and delivered on the same day. Passed on website to friends who are interested in purchasing an e-bike.”

“Great bike. I needed an extra battery so I cd go on a 40 mile ride. It came the next day. The service after a year was included.”

Thank you for your review, Wendy. We hope your ride went without a hitch.

“Been out on my first ride round my island today and have loved it!! She is aesthetically pleasing… super comfy to ride .. amazing booster for those hideous hills.. plenty of gears to ride at your own comfort … I love everything about Juicy Roller”

Thank you for your fantastic review, Emily; it's great to hear that you are already loving your Juicy Roller. We hope you will soon be racking up hundreds of miles whilst the weather gets better and brighter. Juicy Bike Team

“I bought the new Juicy/Neomouv Malva a few weeks ago and my onboard computer tells me I’ve now racked up 100 miles so I thought I’d provide a review. I’ve been riding a Classic Click for a few years and while I was happy with it I wanted something lighter so I could ride with less assistance and get a bit more exercise. I went to the Ebike show in London and test rode a handful of bikes from big names… none of them were anywhere near as much fun to ride than my CC. I went to my local bike shop who stock the Juicy range and they had Malva in stock. I took her for a quick spin, fell in love immediately and rode her home the same day. Light, responsive, super quiet and stylish. I do get some very perplexed looks from Lycra clad dudes when I whizz past them on the hills… the battery is hidden in the frame and it looks like a ‘normal’ Dutch style bike. Can’t recommend highly enough.”

Thank you for your incredible account of your first few weeks with your Malva. As one of only a handful of customers who received the first delivery of Malva, it is great to hear the bike is performing as we had hoped. Keep up the excellent work, and keep embarrassing those Roadies!

“Customer service was excellent. Great communication and quick response. Bike arrived and is beautiful. Thank you Juicybike.”

“They were very helpful in organising the demo of the ebike. They carefully loaded the bike I bought into the back of my car. The bike itself is superb in every way , it is going to keep me bike for some years to come. Well Done Juicy Bikes!!!!!!!!! Kenneth Rhodes”

“Very helpful staff, excellent battery charger”

“Thank you to the team at Juicy for sorting out our damaged bikes. Excellent service. We are really pleased with the solution.”

“Ordered 2 battery base plates for one of our ebikes which is a Breeze Batribike( discontinued) received our order this morning. Plate fits perfectly. Delivery of order was swift and arrived on time at the holiday campsite we are staying on. Service excellent. Would recommend.”

“I've had my juicy Poco Electric bike years. I am 5ft 4. Perfect size bike for me. My husband is 6 ft. He loves it better than his larger electric bike. I say this bike isnt just for short people it's for everyone. Especially if your not a very confident cyclist. It's easier to control being smaller and I think it goes up hills better than my husband's larger electric bike. The handlebars can be moved up down in and out. I love high handlebars. What's not to like?”

“I have had my dutch style electric bike for 18 months and love it. Recently my battery lock barrel was damaged making the battery unchargeable. I contacted Juicy Bikes for advice and they recommended a case replacement and realignment of the lock which they carried out at small cost in a very efficient manner. I cannot thank their aftersales team enough.”

“Got my first juicy compact today. This bike is amazing love it. The juicy is so easy to ride and a pleasure. Love juicy bikes. Well done juicy.”

“Got my first juicy compact today. This bike is amazing love it. The juicy is so easy to ride and a pleasure. Love juicy bikes. Well done juicy.”

“I got the older Compact model in the summer of 2020 - I was planning to buy the Compact Plus but got too impatient as there was a waiting list, so plumped for the older model with the biggest battery instead when it came into stock. I bought using the Cycle Scheme. The service has been brilliant from the outset, and I plumped for Juicy as they have links with stockists in Europe, where I hope to live one day, and also because I got the impression from my research that they were an honest and no nonsense company. The other company I was considering buying from was based in London where I live but the bike I was looking at shot up in price by about £500 overnight, and was also heavier than Juicy's model and with less character. I've had my bike for about 9 months and have enjoyed it hugely. It's currently being serviced and the people servicing it found that the pedals had been cross-threaded. This may well have been my own fault setting up the bike (practically the only thing that needed doing when it arrived) but Juicy have provided replacement parts (pedals and cranks) at no extra cost. Last summer I also received some great advice around cleaning the battery so that the connection isn't interrupted. I have found Juicy to be really professional and prompt and human and would thoroughly recommend them. Lovely people and lovely bikes.”

“This Open Ticket Juicy bike has truly brought back the joy of cycling. It may be 30% less exercise than a non-e bike, but it's almost 100% more cycling than I would be getting without it. I got the bike just before lockdown, when empty lanes added to the pleasure. I find I am in the top gear, bottom motor level most of the time, whizzing along, and when I need the extra umph for the hills, the bike delivers. Plenty of hills in Devon. Fantastically satisfied with the bike, and I hope it will be in stock again soon so my husband can get one to keep up with me. Thank you, Juicy Bikes.”

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Juicy Bike Ltd is rated 4.8 based on 269 reviews