JT Spas Reviews

Name: JT Spas
Rating: 4.18

4.2 Rating 236 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 236 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our purchases, thank you”

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Posted 5 months ago

“Product looks good but packaging damaged now waiting for the plum6”

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Posted 5 months ago

“The website was easy to navigate and the ordering process was easy, even with an ammendment. Helpful customer service via email.”

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Posted 6 months ago

“The cost savings on my shower cubicle and thermostatic shower system were very competitive. The shipment and delivery were managed in an efficient manner. The packaging was intact upon arrival. Unable to check any items below the glass surrounds, due to limited lifting capacity on day of delivery and inspection.”

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Posted 6 months ago

“Service was excellent, got my pallet delivery in 3 day as promised, its all installed and working now.”

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Posted 6 months ago

“great service and product thank you”

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Posted 6 months ago

“Excellent service and great service on delivery”

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Posted 6 months ago

“Good shower pod.”

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Posted 6 months ago

“I spoke until with a young gentleman by the name of Kenny his customer service was excellent communications information you are lucky to have such a genuine person working for you”

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Posted 7 months ago

“Well packaged, delivered promptly, shower is of good quality. Only problem is the waste pipe and trap are of terrible quality and will block or fail in no time, I’m trying to replace but the diameter is not a standard uk size. I would of preferred to pay a litttle extra than have this below standard waste.”

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Posted 7 months ago

“From original price match query through to purchase and delivery the service received from the staff at JT Spas has always been polite, pleasant and efficient. Diolch yn Fawr ( Welsh )”

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Posted 8 months ago

“Not fitted yet, but the ordering, and shipment was all good,”

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Posted 8 months ago

“I am very happy with the service from JT Spas. Delivered on time as arranged. The shower cabin instructions were very poor, so I had to guess, but managed to build the shower cabin. I certainly would improve aspects of its design, but on the whole it works and looks nice.”

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Posted 8 months ago

“I've requested a refund for this faulty product that is currently leaking and advertised as a leak Free easy s installation.”

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Posted 8 months ago

Thank you so much for your feedback on JT Spas, Jimmy. We truly appreciate you taking the time to let us know about your experience and we apologize for your dissatisfaction on your Vidalux Shower. I can see that you have not contacted us at all regarding any issues with your Vidalux Shower cabin order. Please contact our sales team and we will be happy to help resolve the issues that you are having. Kind Regards Customer Experience Manager

Posted 8 months ago

“JT Spas (the Ronseal Company) does what it says from the start. Thanks guys.”

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Posted 10 months ago

“We ordered a bath and was told 5-10 delivery it came in 5! fast delivery considering we live in south Wales, can't fault the bath there was no damage in transit and looks lovely in place. Well done JT SPAS!”

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Posted 10 months ago

Thank you very much, Riccardo, for your kind 5 star rating of JT Spas! We are delighted to hear that your bath arrived in a timely manner, and that there was no damage in transit. We are grateful for your business and kind words!

Posted 10 months ago

“Came on time and the delivery men were fantastic. The shower enclosure is fitted and works well. Very pleased with the outcome.”

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Posted 10 months ago

Thank you for your kind words Sheila! We are glad to hear that the delivery and fitting of your shower enclosure went smoothly and that you are very pleased with the outcome. Thank you for giving us a 5 star rating for JT Spas.

Posted 10 months ago

“Great product. Great price. Great company, very helpful.”

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Posted 11 months ago

Thanks for your 5 star rating, Celia! We appreciate your continued support and are thrilled you're happy with our product, price and company. We're so grateful for your loyalty and thank you for recommending us!

Posted 11 months ago

“I purchased a LISNA WATERS LWSL03 900mm x 900mm steam shower cabin which was cheaper on the JT Spas website (now I know why). The packaging was very damaged upon arrival so I quickly checked inside but could not see anything obvious but the delivery drivers had quickly driven off. After opening all packaging a few weeks later when ready to install, I found the metal frame was damaged where the panels click together. I managed to straighten the profile enough for the frames to fit. Also found the black mirror backing was flawed in a couple of places which would not stick back down properly. Instructions were poor for the frame assembly and non-existant for the electrical connections (luckily I'm a professional tradesman). The pre-fixed plumbing on the centre panel was defective with silicon hoses crimped by the way they had been routed. Again I sorted this out fitting new silicon hoses where more room was available. Some of the touch buttons don't work effectively or not at all in the case of the volume control for the radio. The characters for different showering modes are labeled in the wrong place. Both the brackets for the control box and steam generator had to be modified to allow for flush fitting behind the centre panel. The waste assembly supplied is very cheap and beware in European sizes. On the whole, the shower felt cheap and wish I had returned it for another brand. Looks ok now installed but I would not choose this brand again. If you are seriously considering a steam shower cabin I would steer clear and look at alternative brands. To JT Spas, my advice would be to remove this product from your website I have reasonable doubts about its build quality.”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback on your experience with purchasing and installing the LISNA WATERS LWSL03 900mm x 900mm steam shower cabin from JT Spas. We apologize for the issues you encountered but can see that you did not contact the sales team to report any issues with your order. If we had received information on the issues that you are having we could work to resolve this with you. We truly appreciate you taking time out of your day to provide us with your review and will do our best to make sure that something like this does not happen in the future. Thank you again for bringing this to our attention. Kind Regards Customer Experience Manager

Posted 11 months ago

“Very good service”

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Posted 11 months ago

Thank you so much for the five star rating of JT Spas! We really appreciate your recognition of our very good service. We strive to make every customer feel special and satisfied. Thank you again for your kind words!

Posted 11 months ago

JT Spas is rated 4.2 based on 236 reviews