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Joy Services Group Reviews

4.6 Rating 212 Reviews

91 %

of reviewers recommend Joy Services Group

Company Reviews

4.6

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Joy Services Group:

Joy Plumbing & Electrical supply domestic & commercial services to the highest standard, right across Dorset, Hampshire and Wiltshire. The growth of the company has been down to our reputation, this has helped us bring new and repeat business through the doors for over 14 years.

Customer service is what Joy Plumbing & Electrical pride itself in and it has been the key to our success.

Visit Website

Phone:

01202 557158

Email:

office@joy-group.uk

Location:

62 Cobham Road,
Ferndown Industrial Estate,
Wimborne
Dorset
BH21 7QH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having found Joy are able to do plumbing & electrics we though this would be a good company to start using.....how wrong were we. The only positive - we called them for an emergency in our rental property and they came out the same day. They isolated the problem and told the tenant they would call us - they never did. We had to call them, each time they said they would call us back but never did. I lost count of the times we phoned them. We asked for the invoice to be send to us, it was sent to the tenant. After about 3 weeks of chasing for a quote to rectify the original problem, it arrived. The quote they sent was not for the work we had asked them to do - just to replace the part (which does not need doing). All in all, the admin side of things is a complete joke.”

Posted 1 year ago

“We have found the level of service so extremely poor and have been badly let down by you multiple times now. We've had to chase up almost every email, and every phone call over the last 3 months, and have lost count of the number of times that you have promised replies/callbacks that have just never materialized. Once or twice is understandable, but in almost every bit of communication we have sent through (to multiple people), WE have had to chase it up, sometimes 3 or 4 times to get a basic answer. Apart from it reflecting very poorly on your customer service it's also just plain rude. This is in spite of us being loyal customers for 6 years. After the home visit back in the summer, it took you 4 weeks just to supply us with the quote for a £2.5K job - which we accepted straightway so we could get everything booked BEFORE winter. We had a question about the quote which we had to ask multiple times and eventually just gave up asking. It took weeks for anyone to reply to our emails and calls to book a date for the job despite accepting the quote back in October. On the day of the job, by 9:30 am, no one arrived! When we called the office and were told someone would 'find out what is happening and get back to us in 15 minutes That never happened. We had to call the office again at 11:30 am and were then told that they had 'forgotten' us - sorry and forgotten to tell us that they weren't able to make it because they had a couple of emergency call-outs that obviously take priority. The job was rescheduled for later that week, but that was again cancelled the day before because one of the tradesmen was sick. Now a week later we have just been informed on the morning of the job that we have been cancelled for the 3rd time. Surely the right thing to do is to reschedule someone else to come and get the job done instead of once again pushing us to the back of the queue for the 4th time. We've been waiting since September! To top it all off after calling the office the office this morning asking to speak to someone higher up and being promised a callback straightaway with a manager - it's now almost 6 pm and unbelievably this hasn't happened! The level of service we have received from you is shocking! There just aren't any more excuses that can be made to cover up for the level of incompetence and total disregard you have for your customers. We have been strung along for over 3 months and wasted so much of our time. We will never use or recommend you again.”

Posted 1 year ago

“Excellent service”

Posted 1 year ago

“We use Joy plumbing for all plumbing at our small property portfolio, always polite both on phone with Lloyd and Matt and engineers on site. Quick response, fair prices , they can, in our experience be totally trusted. Thanks”

Posted 3 years ago

“If the way one of their vehicles was being driven out near Fordingbridge reflected their business then I would be concerned - never used them and probably never would having had someone driving one of their vans being both intimidating, and clearly with no thought for other users but himself driving full beam, fog lights and pushing vehicle back down a country lane near Breamore for 3/4 mile to a mile on a foggy night when could have reversed 50 yards and pulled in. To be honest quite scary, upsetting and frankly poor form. To be clear this is not a review of their service or their business - just so that management can be aware that someone was driving one of their vehicles in this manner and this reflects on their brand”

Posted 3 years ago

“Prompt and professional service. We instructed Joy Services to track and resolve a leak. Thank you to Lloyd and the team.”

Posted 3 years ago

“Absolutely appalling company. Rude and unhelpful, never get a response. ‘Managers’ supposedly looking into our query, they’ve been ‘looking into it’ since JUNE. Unbelievable, threatening court proceedings and they respond with a snooty email with surprise surprise!....it’s being ‘looked into’. They damaged our house, issued a useless report (which we were charged £144 for) and left us in a complete state having just moved in to find the radiators flooding everywhere. They’ve taken absolutely no responsibility for their actions, nor their incompetence, and continue to be a massive disappointment with every communication. Will never, ever, recommend to anybody.”

Posted 4 years ago

“JSG carried out a bathroom refit. They were helpful in finding fit-for-purpose solutions at the planning stage. In carrying out the work, they were punctual, the workmen were polite and pleasant as well as well-trained professional. We subsequently had a problem with a shower valve (not part of the original scope) and JSG went the extra mile to resolve the issue. They are probably not the cheapest plumbers in town but they can be relied upon to do a good job.”

Posted 4 years ago

“We’ve used Joy Services a few times in the past at our home in Poole and always been very happy, therefore we instructed Dan to refurbish our elderly brothers (special needs) shower room in Ringwood. The whole project was managed professionally and efficiently by Matt, Chris fitted with great customer care and completed a quality installation - our brother is delighted with the results and would like to thank all of the Joy team.”

Posted 4 years ago

“Have used Joy Plumbing since they first started. Always there when you need them and a reasonable job at a reasonable price.”

Posted 4 years ago

“we have had a number of jobs over the last few months ( including installation of new boiler ) ,and all have been completed satisfactorily with prompt friendly service , with no hidden costs, delays or complications. We have no hesitation in recommending them .”

Posted 4 years ago

“Prompt, professional and knowledgeable.”

Posted 4 years ago

“Friendly, businesslike, reassuring and completed the job within an hour. Very satisfied.”

Posted 4 years ago

“Joy provide a very prompt efficient service at good prices. I thoroughly recommend them.”

Posted 4 years ago

“Joy plumbing have always done the job well for me, and can normally come within a couple of days, its just that they are an expensive way of getting the job done. Someone once said that they offer 3 kinds of service, cheap, good and fast, but you can only choose 2 - joy plumbing are good and sort of fast, definitely not cheap! I would recommend them, as long as cost isn't your main priority. Be aware that all prices are before VAT, so another 20% has to be added, unless you're a VAT registered company this is very relevant”

Posted 4 years ago

“Brilliant service from phone call to engineer to after service with the invoice being sent via email and then payment online. Brilliant! Definitely use again.”

Posted 4 years ago

“Many thanks for your quick service. Always get very good service from Joy plumbing. Even though this was an electric problem. It was soon sorted. Many thanks.”

Posted 4 years ago

“Extemely helpful and prompt service given that my contact with joy was at short notice, have used joy for some time and would have no hesitation in recommending them.”

Posted 4 years ago

“We had a recent boiler service and gas safety certificate from Joy Plumbing. They were helpful and efficient, rearranging an appointment when we couldn’t make the original one and turning up punctually. We received the paperwork for the certificate within a fee days of the visit. Overall a very professional service.”

Posted 4 years ago

“Always punctual, friendly, efficient and charge as quoted. Have dealt with for many years and trust implicitly.”

Posted 4 years ago

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Joy Services Group is rated 4.6 based on 212 reviews