Jones Bootmaker Reviews

1.62 Rating 13 Reviews
8 %
of reviewers recommend Jones Bootmaker
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service
Customer Service
communication channels
Live Chat, Email, Telephone

Write Your review

Tell us how Jones Bootmaker made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Rubbish quality! Completely overpriced! I thought they were good shoes, so I bought 2 pairs: boots for outside and stiletto heels for work(only wore them inside the office). The boots’ sole broke within the first month of purchase and the colour of the stilettos started to fade after 3 months(they are navy suede-like material) and now the material started to peel off the heel. I could not believe it! Will never purchase from them again.
Helpful Report
Posted 4 hours ago
Wasted £170, shoe sole got completely torned within 1 year of purchase. No responsibility taken from store manager and asked to pay for the mending. Pathetic!
Helpful Report
Posted 1 week ago
I called up customer services because nobody answers their phones in any of the stores. I wanted to return some shoe trees because the side spring wasn't smooth enough and in effect it was stretching the shoe which i didnt want. The woman in customer services told me so long as i had the receipt it was ok to return. so i spend over an hour getting to the Holbourn branch and the manager woman seemed reluctant to give me a refund. She asked if i wanted a replacement, i told her i found a better pear else where (maybe i shouldnt have said this), she then asked for the receipt which i produced, the card i paid with, which i also produced and then she told me to wait while she call the customer services as she was not sure weather they were returnable. she returns after some time and told me i could not get a refund only a replacement. she bought a replacement with her and the spring on that was also poor. i called customer services again the the person behind the phone didn't want to continue the conversation, she admitted she told me that it could be returned but did not appologise or seem sorry at all, and she the told me she had to put the phone down due to the language i was using??????? so i asked her what language because i know i didn't swear at all or use any foul language. She told me she could not repeat what i supposedly said as it was a bad word ( or something). would not go here again, when you go to buy a product they try very hard to upsell all sorts of things you dont really want, and then when you want a refund for a faulty product they don't want to do it. they also mislead and lie.
Helpful Report
Posted 1 week ago
Bought a pair of shoes a month ago I after first use the hill was badly damaged. Very bad quality Bad experience in the store. Too many lies. I had better experience when I tried to make a complaint in the web site. In that case I was ignored after my last email.
Helpful Report
Posted 8 months ago
Bought a pair of office shoes less than 2 months ago. First bit of significant rain this year and water seeped through the rubber sole. Went back to the store to ask what their policy was on this and I was told Jones don't guarantee against any water ingress, that the issue I experienced was to be expected as my shoe was leather with a rubber sole...!!!! I was then shown a brick of a shoe and told that I should have bought that instead of the shoe I did buy... In effect I was told to EXPECT "poor quality". I have since tried emailed their customer service department and had a non deliverable email... at least they're consistent across the business.
Helpful Report
Posted 11 months ago
Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!
1 Helpful Report
Posted 1 year ago
Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!
Helpful Report
Posted 1 year ago
Service fine, quality appalling. they portray themselves as a high-quality shoe brand, however, my pair have fallen to pieces! Very very disappointed! Never buying again!
1 Helpful Report
Posted 1 year ago
I bought my son's shoes for £42 on 31/08/14 and 3 months down the line the stitching on both shoes come undone. I went back with the receipt to give them back to be advised that no refund or exchange will be given. The shoes were expensive. I don't expect shoes to last 3 months. Very disappointed. Customer service in the shop was just terrible !!
Helpful Report
Posted 4 years ago
Jones Bootmaker is rated 1.62 based on 13 reviews