Jones Bootmaker Reviews

1.80 Rating 10 Reviews
10% of reviewers recommend Jones Bootmaker
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
Customer Service
communication channels
Live Chat, Email
"On 6 Aug I ordered some sandals which were in the sale.They should have arrived within 5 days. On 8 Aug I had a call to say they had to be sourced from a store so would be 7 days. So far no problem. On 19 Aug I contacted the helpdesk as they hadn't arrived. Apparently they had 'gone missing' between the store and the warehouse and no-one had picked up on this as Jones don't bother to make sure orders have been dispatched, which seems incredibly inefficient. The person to whom I spoke said she would try and source another pair. By the time I chased the order the price had been further reduced so I suggested that I should be refunded the difference on the basis that I was effectively re-ordering - this was agreed. I asked that I be sent an email letting me know whether another pair had been found. Shortly afterwards I was notified that another pair had been found and would be with me in 5-7 working days. I emailed back to ask for confirmation of the refund. I got an automatic response saying that someone would respond 'as soon as possible'. On Tues 27 Aug the sandals arrived. Since I had had no response to my email and no refund I emailed the helpdesk again. I got a response this time. The refund was issued which was good, but the helpdesk said they hadn't received my original email, which was clearly untrue as I had the automatic response - perhaps they don't realise this happens. Someone really needs to get a grip on both the dispatch process and the helpdesk."
Helpful Report
Posted 1 month ago
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"Bought a pair of shoes a month ago I after first use the hill was badly damaged. Very bad quality Bad experience in the store. Too many lies. I had better experience when I tried to make a complaint in the web site. In that case I was ignored after my last email."
Helpful Report
Posted 7 months ago
"Bought a pair of office shoes less than 2 months ago. First bit of significant rain this year and water seeped through the rubber sole. Went back to the store to ask what their policy was on this and I was told Jones don't guarantee against any water ingress, that the issue I experienced was to be expected as my shoe was leather with a rubber sole...!!!! I was then shown a brick of a shoe and told that I should have bought that instead of the shoe I did buy... In effect I was told to EXPECT "poor quality". I have since tried emailed their customer service department and had a non deliverable email... at least they're consistent across the business."
Helpful Report
Posted 10 months ago
"Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!"
1 Helpful Report
Posted 1 year ago
"Appaling quality! They appear to be an upmarket luxury shoe brand but are really the opposite. I thought they were at a similar level to Loakes and Barkers and it didn't take long and the shoes fell to bits! Never buying again!"
Helpful Report
Posted 1 year ago
"Service fine, quality appalling. they portray themselves as a high-quality shoe brand, however, my pair have fallen to pieces! Very very disappointed! Never buying again!"
1 Helpful Report
Posted 1 year ago
"Staff were supportive and helpful but let down by the quality of the product."
Helpful Report
Posted 1 year ago
"I ordered a pair of Lelli Kelly shoes for my granddaughter. I ordered a UK size 10 as that was the sizing on the website. A UK size 10 is a European size 28. When they arrived (great delivery service, no complaints) I discovered I had been sent a size 29 which obviously were far too big for said granddaughter. I contacted customer services. Their reply was that a size 29 in Lelli Kelly sizing was a UK size 10. This is nonsense. I then forwarded to customer services the sizing straight from the Lelli Kelly website which clearly stated that their size 28 was a UK size 10. I received no reply. By this time, however, the shoes were out of stock and granddaughter had to go on holiday without her Lelli Kellies! Not happy! I was given a full refund by Jones the Bootmaker -again no complaints - but I was disappointed that I did not receive a reply to my second email. Hopefully from now on they will make it clear to customers exactly what UK size they are ordering when it comes to Lelli Kellies."
Helpful Report
Posted 2 years ago
"Good service"
Helpful Report
Posted 2 years ago
"I bought my son's shoes for £42 on 31/08/14 and 3 months down the line the stitching on both shoes come undone. I went back with the receipt to give them back to be advised that no refund or exchange will be given. The shoes were expensive. I don't expect shoes to last 3 months. Very disappointed. Customer service in the shop was just terrible !!"
Helpful Report
Posted 4 years ago
Jones Bootmaker is rated 1.80 based on 10 reviews