www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,444 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,444 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit let down as these earrings for were my civil wedding ceremony and as soon as I put them on, they broke. They were the clip ons, but that's still unaceptable.”

Helpful Report

Posted 1 month ago

“The items I eventually received where very nice. However the item I was particularly wanting was not delivered, I was not informed there was a problem and only realised I would not receive it when my bank advised I had a refund! No explanation on the delivery note, the item was just crossed off. I was asked for a review a week before the items had been delivered.”

Helpful Report

Posted 3 months ago

Hi there, We always aim to deliver the best service to our customers and we’re sorry we had to cancel your item. The end of the year is a very busy time for us but as soon as we realised your order was out of stock, we refunded you the money straight away. Kind regards, Jon Richard

Posted 3 months ago

“I did not receive my order. You sent me a mail saying I would be getting a refund but no explanation as to why. As this was a Christmas Present I am a bit disappointed. Therefore unable to complete the survey below.”

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Posted 4 months ago

“Refunded the purchase but with absolutely no correspondence as to why / assume product out of stock?!?!?!”

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Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who will take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Waiting time far too long”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard

Posted 4 months ago

“Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard

Posted 4 months ago

“Bubble wrap packaging? . For that price it would have been nice for the product to be in a nice box.”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not happy with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help to resolve this for you. Kind regards, Jon Richard

Posted 4 months ago

“Bracelet was too small. will gift it to Grandaughter now”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 4 months ago

“Chain was knotted when it arrived”

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Posted 5 months ago

Hi there, Huge apologies your item was received with a knot in it. Please reach out to our customer service team at customeservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 5 months ago

“I wasn't happy with the quality of the products. I have returned them and await a refund”

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Posted 7 months ago

“Bought a set last minute for my wedding. It served its purpose but was disappointed with the quality. The dangly bits didn’t dangle freely if you know what I mean. The necklace was slightly on the short side. It all in my opinion looked a little cheap and if I had had time to look for something else, I would have send this set back. All in all, very expensive what what it is and wouldn’t recommend. Disappointing because I had Jon Richards accessories years ago and they were great, but not this time.”

Helpful Report

Posted 8 months ago

“Pearl earrings - one pearl fell out as soon as I touched the earring. Silver and gold effect earrings- both cushion pads dropped out and so far I’ve not managed to push them back in. Necklace - still in packaging. Not impressed with purchases!”

Helpful Report

Posted 8 months ago

Hi, Thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund, we also offer free returns for all UK orders. Our Returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 You can also contact our customer service team at customerservice@jonrichard.com for further assistance with your refund/replacement request. Thanks, Jon Richard

Posted 8 months ago

“Stone missing and a little larger than expected”

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Posted 8 months ago

“Hi I ordered two Lipsy bracelet sets they should of came with gift boxes but they didn't come”

Helpful Report

Posted 9 months ago

Hi, thank you for your review. We apologise for the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com to resolve the issue for you as soon as possible. Thanks, Jon Richard

Posted 8 months ago

“I ordered a gold leaf headband — confirmation received and I was looking forward to my parcel arriving. The headband was special as it was chosen to match my dress for our son’s wedding on the 1st September. A couple of days later I received an email advising that you had received the item I had returned … I didn’t even receive it to return. No further communication from you … poor service!”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. We're sorry about the recent issue you experienced and ask you to email our customer service team at customerservice@jonrichard.com, for us to resolve this as soon as possible. Thank you, Jon Richard

Posted 9 months ago

“I wasn’t impressed with this piece of earrings as the jewellery is not flat and they stick out as if they are bent”

Helpful Report

Posted 9 months ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We also offer free returns for all UK orders. Our full returns policy can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard

Posted 9 months ago

“Items arrived in good time however the sterling silver earrings i bought arrived with some rust/tarnishing and look like quite bad quality. They already look very worn which for the price mark doesnt seem great. Wont be buying again.”

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Posted 9 months ago

“Some things are nice but unfortunately, if you decided you don't like something or even it doesn't fit you, you cannot return it because you broke the seal. Do not buy anything that you want to "try" and see if it fits, you will be stuck with many items and no way to get your money back. Many pieces look cheap in person and are differently sized than the image leads to believe.”

Helpful Report

Posted 11 months ago

Hi, thank you for your recent review. We're sorry to hear you weren't completely satisfied with your recent order. We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery with a broken seal, unless the goods are faulty. Our full returns policy can be viewed in the following link - https://www.jonrichard.com/returns-policy-i5 Thanks, Jon Richard

Posted 10 months ago

“I bought the silver tassel earrings which are a beautiful style. Unfortunately when the earrings arrived , the post on one of the earrings had a bend in it close to where the end is . Due to its position, it would have been difficult to straighten out without damaging the earring. The item had already sold out on line, so I couldn’t reorder a replacement. This is the first time I have bought from this company, so I’m disappointed”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow our returns procedure - https://www.jonrichard.com/returns-policy-i5 Our customer service team will be more than happy to resolve any order issues you have too, please contact them on customerservice@jonrichard.com. Thank you, Jon Richard

Posted 1 year ago

“One earring arrived broken, tried to contact you without success.”

Helpful Report

Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,444 reviews