www.JonRichard.com Reviews

4.4 Rating 4,443 Reviews
84 %
of reviewers recommend www.JonRichard.com
4.4
Based on 4,443 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read www.JonRichard.com Reviews
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Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Fantastic quality earrings. When ordering it takes around 2 weeks before receiving the goods.
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Posted 4 months ago
Excellent quality for the price.
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Posted 4 months ago
Received package with great care, amazing jewellery shown as in website, very happy with the purchase.
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Posted 4 months ago
Excellent customer service. Very good quality earrings at a good price.
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Posted 4 months ago
Absolutely divine ring, ever so pleased with it. Very well made. Thank you so much. Speedy delivery too.
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Posted 4 months ago
Really pleased with purchase. Got for my daughter for Christmas as she likes sparkly earrings and I know she will love them
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Posted 4 months ago
Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!
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Posted 4 months ago
Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard
Posted 4 months ago
Absolutely delighted with not only the service and delivery but also the quality of the items.
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Posted 4 months ago
Lovely items, kept informed as to the delivery.
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Posted 4 months ago
Lovely earrings, nice and lightweight too.
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Posted 4 months ago
Waiting time far too long
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Posted 4 months ago
Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard
Posted 4 months ago
Didn’t receive as sold out
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Posted 4 months ago
Hi there, We are sorry to hear you did not receive you order. Please contact our Customer Service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard
Posted 4 months ago
Good range of stock - fast delivery - good service - good prices
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Posted 4 months ago
Placed an order for a Xmas gift, waited 9 days on the order status changing, had to email myself, got a reply stating it was dispatched that day..... 3 hours later another email saying order was refunded. Very poor communication.
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Posted 4 months ago
Hi there, Huge apologies you did not receive your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help into this further. Kind regards, Jon Richard
Posted 4 months ago
I always buy my clip on earings from Jon Richard. The size is perfect, not too big and they are comfortable. Hope the 3 tone clip earings come back soon.
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Posted 4 months ago
Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?
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Posted 4 months ago
Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard
Posted 4 months ago
I've not yet received the jewellery I've ordered.
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Posted 4 months ago
Hi there, We are sorry to hear you haven't received your order. Please contact our Customer Service team at customerservice@jonrichard.com with your Order No and they can look into this for you. Kind regards, Jon Richard
Posted 4 months ago
Very happy thank you the earrings make a perfect gift
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Posted 4 months ago
I was very disappointed the necklace was so thin I paid £20 in sale supposed to be £40 I can’t see that + supposed to have a gift box and it didn’t.
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Posted 4 months ago
Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help rectify this for you. Kind regards, Jon Richard
Posted 4 months ago
Ordered 3 items and only received two . Delivery was the 1st Dec. I emailed them immediately to advise the ring is missing and ask when I can expect it. I have had no response. Very poor service.
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Posted 4 months ago
Hi there, We are sorry to hear you are not satisfied with your order. Please can you confirm your Order No and we can check with our Customer Service team to ensure this gets resolved. Kind regards, Jon Richard
Posted 4 months ago
www.JonRichard.com is rated 4.4 based on 4,443 reviews