www.JonRichard.com Reviews

4.4 Rating 4,453 Reviews
84 %
of reviewers recommend www.JonRichard.com
4.4
Based on 4,453 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read www.JonRichard.com Reviews
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Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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Good service and fast delivery.
Helpful Report
Posted 4 months ago
No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.
Helpful Report
Posted 4 months ago
Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard
Posted 4 months ago
Very beautiful as described in the pictures. Will be buying more from the website and will be recommending friends too.
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Posted 4 months ago
My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?
Helpful Report
Posted 4 months ago
Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard
Posted 4 months ago
Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.
Helpful Report
Posted 4 months ago
Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard
Posted 4 months ago
Beautiful jewellery for my daughter’s wedding (necklace and earrings) Good quality too.
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Posted 4 months ago
lovely earrings. can't go wrong with this company I've had lots from them over the years
Helpful Report
Posted 4 months ago
Lovely bracelet but too small. Please make in 2 sizes for those of us with larger wrists. I am sure I would not be alone in this ides?
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Posted 4 months ago
Great value for money. Ordered two bracelets and they were quite decent overall. However, one of them did not have its pearl so it was a bit disappointing… also, they did not arrive in the nice boxes as it was on the photo but just in a plastic see through wrapper … so not great if you are buying them for a present (as I did!).
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Posted 4 months ago
This is by far the worst service I have ever received from any vendor! Ordered a tiara for an event, paid for express delivery to receive the item in 1-2 days. The item arrived after about 12 or 14 days! After the event I needed it for! Sent several emails to customer service to enquire about my order, no response! Sent several emails to cancel my order after the event had passed, no respond! I’m not only disappointed but extremely unhappy and disgusted with my experience with Jon Richard!
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Posted 4 months ago
Fantastic quality earrings. When ordering it takes around 2 weeks before receiving the goods.
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Posted 4 months ago
Excellent quality for the price.
Helpful Report
Posted 4 months ago
Received package with great care, amazing jewellery shown as in website, very happy with the purchase.
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Posted 4 months ago
Excellent customer service. Very good quality earrings at a good price.
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Posted 4 months ago
Absolutely divine ring, ever so pleased with it. Very well made. Thank you so much. Speedy delivery too.
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Posted 4 months ago
Really pleased with purchase. Got for my daughter for Christmas as she likes sparkly earrings and I know she will love them
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Posted 4 months ago
Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!
Helpful Report
Posted 4 months ago
Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard
Posted 4 months ago
Absolutely delighted with not only the service and delivery but also the quality of the items.
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Posted 4 months ago
Lovely items, kept informed as to the delivery.
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Posted 4 months ago
Lovely earrings, nice and lightweight too.
Helpful Report
Posted 4 months ago
www.JonRichard.com is rated 4.4 based on 4,453 reviews