www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.37

4.4 Rating 4,443 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,443 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality earrings. When ordering it takes around 2 weeks before receiving the goods.”

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Posted 4 months ago

“Excellent quality for the price.”

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Posted 4 months ago

“Received package with great care, amazing jewellery shown as in website, very happy with the purchase.”

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Posted 4 months ago

“Excellent customer service. Very good quality earrings at a good price.”

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Posted 4 months ago

“Absolutely divine ring, ever so pleased with it. Very well made. Thank you so much. Speedy delivery too.”

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Posted 4 months ago

“Really pleased with purchase. Got for my daughter for Christmas as she likes sparkly earrings and I know she will love them”

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Posted 4 months ago

“Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!”

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Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Absolutely delighted with not only the service and delivery but also the quality of the items.”

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Posted 4 months ago

“Lovely items, kept informed as to the delivery.”

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Posted 4 months ago

“Lovely earrings, nice and lightweight too.”

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Posted 4 months ago

“Waiting time far too long”

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Posted 4 months ago

Hi there, Huge apologies in the delay of getting your order. We thank you for your patience during this busy period. If you haven't received your order yet, please contact our Customer Service Team at customerservice@jonrichard.com who can help further with this. Kind regards, Jon Richard

Posted 4 months ago

“Didn’t receive as sold out”

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Posted 4 months ago

Hi there, We are sorry to hear you did not receive you order. Please contact our Customer Service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Good range of stock - fast delivery - good service - good prices”

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Posted 4 months ago

“Placed an order for a Xmas gift, waited 9 days on the order status changing, had to email myself, got a reply stating it was dispatched that day..... 3 hours later another email saying order was refunded. Very poor communication.”

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Posted 4 months ago

Hi there, Huge apologies you did not receive your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help into this further. Kind regards, Jon Richard

Posted 4 months ago

“I always buy my clip on earings from Jon Richard. The size is perfect, not too big and they are comfortable. Hope the 3 tone clip earings come back soon.”

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Posted 4 months ago

“Ordered a lovely jewellery set as a Christmas present for a friend. However, a week later get an email saying the order has been cancelled and I received a refund. No idea as to why though?”

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Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can help you further with this. Kind regards, Jon Richard

Posted 4 months ago

“I've not yet received the jewellery I've ordered.”

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Posted 4 months ago

Hi there, We are sorry to hear you haven't received your order. Please contact our Customer Service team at customerservice@jonrichard.com with your Order No and they can look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Very happy thank you the earrings make a perfect gift”

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Posted 4 months ago

“I was very disappointed the necklace was so thin I paid £20 in sale supposed to be £40 I can’t see that + supposed to have a gift box and it didn’t.”

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Posted 4 months ago

Hi there, Huge apologies you are not satisfied with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help rectify this for you. Kind regards, Jon Richard

Posted 4 months ago

“Ordered 3 items and only received two . Delivery was the 1st Dec. I emailed them immediately to advise the ring is missing and ask when I can expect it. I have had no response. Very poor service.”

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Posted 4 months ago

Hi there, We are sorry to hear you are not satisfied with your order. Please can you confirm your Order No and we can check with our Customer Service team to ensure this gets resolved. Kind regards, Jon Richard

Posted 4 months ago

www.JonRichard.com is rated 4.4 based on 4,443 reviews