www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,453 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,453 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

Write Your review

Tell us how www.JonRichard.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and fast delivery.”

Helpful Report

Posted 4 months ago

“No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard

Posted 4 months ago

“Very beautiful as described in the pictures. Will be buying more from the website and will be recommending friends too.”

Helpful Report

Posted 4 months ago

“My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard

Posted 4 months ago

“Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.”

Helpful Report

Posted 4 months ago

“Beautiful jewellery for my daughter’s wedding (necklace and earrings) Good quality too.”

Helpful Report

Posted 4 months ago

“lovely earrings. can't go wrong with this company I've had lots from them over the years”

Helpful Report

Posted 4 months ago

“Lovely bracelet but too small. Please make in 2 sizes for those of us with larger wrists. I am sure I would not be alone in this ides?”

Helpful Report

Posted 4 months ago

“Great value for money. Ordered two bracelets and they were quite decent overall. However, one of them did not have its pearl so it was a bit disappointing… also, they did not arrive in the nice boxes as it was on the photo but just in a plastic see through wrapper … so not great if you are buying them for a present (as I did!).”

Helpful Report

Posted 4 months ago

“This is by far the worst service I have ever received from any vendor! Ordered a tiara for an event, paid for express delivery to receive the item in 1-2 days. The item arrived after about 12 or 14 days! After the event I needed it for! Sent several emails to customer service to enquire about my order, no response! Sent several emails to cancel my order after the event had passed, no respond! I’m not only disappointed but extremely unhappy and disgusted with my experience with Jon Richard!”

Helpful Report

Posted 4 months ago

“Fantastic quality earrings. When ordering it takes around 2 weeks before receiving the goods.”

Helpful Report

Posted 4 months ago

“Excellent quality for the price.”

Helpful Report

Posted 4 months ago

“Received package with great care, amazing jewellery shown as in website, very happy with the purchase.”

Helpful Report

Posted 4 months ago

“Excellent customer service. Very good quality earrings at a good price.”

Helpful Report

Posted 4 months ago

“Absolutely divine ring, ever so pleased with it. Very well made. Thank you so much. Speedy delivery too.”

Helpful Report

Posted 4 months ago

“Really pleased with purchase. Got for my daughter for Christmas as she likes sparkly earrings and I know she will love them”

Helpful Report

Posted 4 months ago

“Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Absolutely delighted with not only the service and delivery but also the quality of the items.”

Helpful Report

Posted 4 months ago

“Lovely items, kept informed as to the delivery.”

Helpful Report

Posted 4 months ago

“Lovely earrings, nice and lightweight too.”

Helpful Report

Posted 4 months ago

www.JonRichard.com is rated 4.4 based on 4,453 reviews