Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

“Yes very pleased with my earrings. One pair faulty but was sent a new pair fantastic service”

Posted 1 year ago

“Ordering was relatively simple and delivery was good, but I received the wrong size to what I ordered, so has put me off Ordering again”

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Posted 1 year ago

Hi, thank you for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund - we offer free returns for all UK orders. Please contact our customer service team at customerservice@jonrichard.com and a member of our team will help to resolve the issue for you as soon as possible. Thank you, Jon Richard.

Posted 1 year ago

“My partner loves it”

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Posted 1 year ago

“Quick reliable service”

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Posted 1 year ago

“Satisfied with this service”

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Posted 1 year ago

“Always beautiful 😍 And good quality !”

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Posted 1 year ago

“I bought several items on line, previously I d bought in Debenhams. I was disappointed in the size of some items abd have returned.”

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Posted 1 year ago

Hi, thank you for your recent review and we apologise for any inconvenience caused with your recent purchase. If you'd prefer to shop our ranges in person, you can find your nearest store via the following link - https://www.jonrichard.com/map Thank you, Jon Richard Team

Posted 1 year ago

“I really like them but I was hoping they’d be slightly bigger. Maybe the photo is a little deceptive as I couldn’t see any measurements.”

Helpful Report

Posted 1 year ago

Hi, thanks for your recent review. If you are not completely satisfied with your purchase you can return the goods within 28 days of receipt for a refund. We offer free returns for all UK orders. Thank you, Jon Richard Team

Posted 1 year ago

“Lovely earring, however bar bent on boh earrings when opened, unable to give as present so kept for myself.”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. We take great care when selecting and packing our items and we hope they reach you in perfect condition, however if they arrived damaged we apologise and ask you follow the below returns procedure. https://www.jonrichard.com/returns-policy-i5 Thank you, Jon Richard Team

Posted 1 year ago

“Bought the bracelet and earrings as a birthday gift and they were perfect.”

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Posted 1 year ago

“Beautiful jewellery”

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Posted 1 year ago

“Looks as shown Very nice Bought online, packaging was very underwhelming”

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Posted 1 year ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 1 year ago

“Bracelets are stunning but I was extremely disappointed that neither of them came in a box which would have made them an extra special present. Disgusted really because if these had been bought in a shop they would have been presented in a gift box, the reason for 4 stars instead of 5”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 1 year ago

“It is delicate but pretty. Chain much thinner than I expected. Add the postage and it is not a lot for your money.”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 1 year ago

“It was good. Long delivery time.”

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Posted 1 year ago

Hi, thanks for your recent review. Due to recent courier strikes we have been experiencing delays with our expected delivery dates. We are extremely sorry your order took longer than expected to arrive and want to thank you for your patience on this occasion. Thank you, Jon Richard

Posted 1 year ago

“The shopping process was very easy and straightforward. The item (tiara) was beautiful and arrived really well packaged and protected. I had an issue with my order that I received an answer for the very next day. Three things that could be improved on: 1. Offer tiara boxes to buy (none available in the gift box section) 2. The confirmation email states you'll get an email once the item has been dispatched, I got none. 3. Provide a tracking link, especially for international orders.”

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Posted 1 year ago

“Quite sparkly”

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Posted 1 year ago

“The jewellery is absolutely beautiful so lm very happy about that. Delivery took longer than I expected but no real drama there. However, I was disappointed with the cheap basic packaging used for such beautiful quality jewellery. If you buy in-store you get some pretty tissue and they take care to wrap it nicely. My jewellery was sent to me in bubble wrap and a brown cardboard box. I would have at least expected some tissue and maybe a small pillow pack. Jon Richard needs to work on their presentation. I don't want gift wrapping but l do expect more than bubble wrap!”

Helpful Report

Posted 1 year ago

Hi, thank you for your recent review. To be as kind to the planet as possible, your jewellery may not come in a gift box, unless specified. You can purchase one separately here - https://www.jonrichard.com/gifts-c24/gift-box-c170 All jewellery will however be in protective packaging to keep it safe from harm. If you are not entirely satisfied with your purchase it can be returned free of charge for a full refund. Thank you, Jon Richard

Posted 1 year ago

“Hello! Item's was good,fast delivery,but I cannot tell for quality because that is a Christmas present! If you're asking about your site im satisfied for 100% and i will buy from you. Regards and thanks for your service”

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Posted 1 year ago

“2 brooches weren't as sparkly as I expected. I was then disappointed when they were reduced in price soon after purchasing. Doubt I'll ever order again”

Helpful Report

Posted 1 year ago

Hi, thank you for your review. We are sorry to learn you weren't completely satisfied with your recent order, we offer free UK returns within 28 days of receipt for a refund. Further returns information can be found in the following link - https://www.jonrichard.com/returns-policy-i5 Please don't hesitate to contact our customer service team at customerservice@jonrichard.com for any further enquiries. Thanks, Jon Richard

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

www.JonRichard.com Reviews