www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,452 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,452 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On pictures is big. In fact very small.”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not happy with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“My order hasn't arrived yet and it was ordered on 20 November. It is now December 2. I paid for delivery too. How disappointing. Where is my order?”

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Posted 4 months ago

Hi there, Apologies to hear your order hasn't arrived. Please contact our Customer Service team with your Order No who can look into this further for you. Kind regards, Jon Richard

Posted 4 months ago

“Packaging very poor”

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Posted 4 months ago

Hi there, We are sorry to hear you are not happy with you order. Please contact our Customer Service team at customerservice@jonrichard.com who can look into rectifying this for you. Kind regards, Jon Richard

Posted 4 months ago

“I requested for a refund for a product I returned thru emails via therlir contact support, but I did not receive any confirmation. No number to call to chase it up.”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you're not happy with you order. Please can you confirm if this has now been resolved with our Customer Service team? Alternatively, please can you provide your Order No and we can check with our Customer Service team to get this resolved. Kind regards, Jon Richard

Posted 4 months ago

“Rude, arrogant counter assistant at Jon Richards concession in Next.”

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Posted 5 months ago

Hi there, We are sorry to hear about your in store experience. Please contact our Customer Service team on customerservice@jonrichard.com with further details and they will investigate further for you. Kind regards, Jon Richard

Posted 4 months ago

“Item wasn’t received. I was told an alternative would be posted out and this still hasn’t come and now I am getting no response from communication”

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Posted 5 months ago

“Ring received only worn it for 1 week and it’s all discoloured”

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Posted 5 months ago

“I cancelled the order within an hour of placing it and emailed accordingly. Never received an acknowledgment and not received the items so assuming all ok. Very unprofessional.”

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Posted 5 months ago

“Quality is very low”

Helpful Report

Posted 5 months ago

Hi there, Huge apologies your order was not as you expected. Please contact our Customer Service team at customerservice@jonrichard.com who can help to resolve this for you. Thanks, Jon Richard

Posted 5 months ago

“As yet I haven't received the necklace and earring set I ordered and have lost the order number.”

Helpful Report

Posted 5 months ago

Hi there, We are so sorry your order has not arrived yet. Please reach out to our customer service team at customerservice@jonrichard.com who will help to resolve this for you. Kind regards, Jon Richard

Posted 5 months ago

“Never received this item. I was sent an email to say I was being refunded with no explanation to say why the item I had ordered was not being delivered. Will not order again as not good service.”

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Posted 5 months ago

“Now I lost my shipment because your team forgot to put my phone number in the shipment information( which they use for sending tracking inside Kuwait). It may be take 2 weeks to reach the area mail or may be they will refund back to you because of your fault. Despite your customer service who didn’t send any tracking number or information that the shipment is out of UK. I sent many emails to know the statements of the shipment and when eventually reply it was already in Kuwait 4 days ago. I ordered these accessories for my wedding in 15th Oct. .. you put me in trouble now Your customer service is such a failure.”

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Posted 6 months ago

“Excuse me it’s been months and I’m yet to receive my refund”

Helpful Report

Posted 7 months ago

Hi there, Please reach out to our Customer Service team at customerservice@jonrichard.com and they will be able to assist you. Kind regards, Jon Richard

Posted 7 months ago

“My order was cancelled by you”

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Posted 7 months ago

“I placed an order for some earrings and paid via PayPal. A few days later, I received an email from Jon Richard and then PayPal, stating that the order was being refunded. There was no explanation for the refund. I could not find a telephone number for Jon Richard on their website. There was, however, a working phone number for Jon Richard on the PayPal refund email. I called this and found a voice message, which had obviously been set during the Covid-19 lockdown period, directing callers to their customer service email address. I contacted Jon Richard via this email address and received a reply several days later to advise that the item was now out of stock.”

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Posted 7 months ago

“Not even got my order they will not reply to my emails there us no contact number to ring DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 7 months ago

Hi there, We are so sorry your order has not arrived yet. Please reach out to our customer service team as customerservice@jonrichard.com. They will keep an eye out for an email from you. Kind regards, Jon Richard

Posted 7 months ago

“Ordered a tiara, gave me a refund with no explanation.”

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Posted 7 months ago

“My bracelet arrived and it had a knot in it”

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Posted 7 months ago

Hi there, Huge apologies your item was received with a knot in it. Please reach out to our customer service team at customeservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 7 months ago

“My order was cancelled because there was no stock. I wasn’t told this. I received a refund email after I contacted customer services to chase delivery, so I can’t write a review for a product I didn’t receive. Due to lack of communication I probably will not place any further orders.”

Helpful Report

Posted 8 months ago

Hi there, Huge apologies for the confusion with your order being cancelled and the lack of communication. We are working on this and it is not a true reflection on our customer service. If you would like to purchase from Jon Richard again, please do not hesitate to reach out. Kind regards, Jon Richard

Posted 8 months ago

“The item I received was broke.”

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Posted 8 months ago

Hi there, Huge apologies the item you received was broken. Please contact our customer service team at customerservice@jonrichard.com who will happily rectify this for you. Kind regards, Jon Richard

Posted 8 months ago

www.JonRichard.com is rated 4.4 based on 4,452 reviews