www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,450 Reviews

84 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,450 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 24th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some earrings online. Got an email a few days later to say my purchase had been refunded. I replied and asked why. I didn’t elbear anything. Money however was returned.”

Helpful Report

Posted 4 months ago

Hi there, We’re sorry you never got a reply from our team – this is definitely not what we aim for and below the standards we hold ourselves too. We refunded your money because the product was out of stock. Unfortunately, due to a temporary technical problem it was still appearing as available on our website when that wasn’t the case. This shouldn’t happen again as we’ve resolved the problem. Kind regards, Jon Richard

Posted 3 months ago

“Not received,I ordered them ,received a confirmation that they had been bought and dispatched then a week later,you cancelled them still waiting for a refund.Bad service,”

Helpful Report

Posted 4 months ago

“Do not buy from this company they are not a good company they take your money and don't deliver your goods they ignore your emails and messages read reviews before you buy.”

Helpful Report

Posted 4 months ago

“I have ordered my item over 3 weeks ago. Still have not received it. Have emailed customer service twice with no reply. Wouldn't recommend this company based on current service.”

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Posted 4 months ago

“Still not received my order, and received no reply from customer services to my email. A scam company?”

Helpful Report

Posted 4 months ago

“Didn't send me the items I actually ordered and then an ordeal to return or re order. Will not be ordering again!”

Helpful Report

Posted 4 months ago

“Not even recieved my products yet”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear your order hasn't arrived. I believe our Customer Service Team have responded to you about this. If this is not the case, please contact at customerservice@jonrichard.com and they will happily take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Haven’t received my order yet”

Helpful Report

Posted 4 months ago

“No communication received about my order and then when it arrived I’d been sent the wrong items. Again, no response received when I emailed them (twice), asking for assistance. I returned the goods for a refund, a shame as I had been looking forward to receiving my correct order. Won’t use this company again, way too unprofessional and unreliable.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for you review. Please accept our apologies for the delay in our response. During this exceptional busy period we have experienced a higher than normal volume of queries. We appreciate your patience on this and I have personally escalated this to the Customer Service team. Kind regards, Jon Richard

Posted 4 months ago

“My issue is with delivery. I paid extra for express delivery as we were going on holiday. The parcel was promiised for 28th November and had still not arrived when we left for our holiday on the 30th. Apparently when it did arrive it was left on top of the dustbin and a neighbour saw it and took it in for me. Why was it not delivered when pomised?”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear what has happened. Please contact the Customer Service team at customerservice@jonrichard.com who can take a look at this for you. Kind regards, Jon Richard

Posted 4 months ago

“Terrible service - It's possible that this is not a genuine company/website. I ordered a heart locket which is heavily advertised as a product to personalise with an engraving. The photos on the website indicate the fonts available etc. Nowhere on the site, or during the ordering process, does it give the option to engrave. I asked customer services prior to ordering and received no response. I then asked after ordering, giving my specific order number but again received no response. The next day I receive a refund from Jon Richards (which will take 5-7 days to process) with no explanation as to why my order could not be fulfilled.”

Helpful Report

Posted 4 months ago

“This is by far the worst service I have ever received from any vendor! Ordered a tiara for an event, paid for express delivery to receive the item in 1-2 days. The item arrived after about 12 or 14 days! After the event I needed it for! Sent several emails to customer service to enquire about my order, no response! Sent several emails to cancel my order after the event had passed, no respond! I’m not only disappointed but extremely unhappy and disgusted with my experience with Jon Richard!”

Helpful Report

Posted 4 months ago

“Cancelled and refunded me without any explanation a week after purchasing. I looked on there website and the item was still for sale but at a higher price??? So can't of been out of stock! It was a present for someone so left me with 3 days to try and get something else with no days off work to go out and get something else! DO NOT USE THIS COMPANY!!!”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear this has happened. Please contact our Customer Service team at customerservice@jonrichard.com who can take a look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Didn’t receive as sold out”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you did not receive you order. Please contact our Customer Service team at customerservice@jonrichard.com who will happily look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Placed an order for a Xmas gift, waited 9 days on the order status changing, had to email myself, got a reply stating it was dispatched that day..... 3 hours later another email saying order was refunded. Very poor communication.”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you did not receive your order. Please contact our Customer Service team at customerservice@jonrichard.com who can help into this further. Kind regards, Jon Richard

Posted 4 months ago

“I've not yet received the jewellery I've ordered.”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you haven't received your order. Please contact our Customer Service team at customerservice@jonrichard.com with your Order No and they can look into this for you. Kind regards, Jon Richard

Posted 4 months ago

“Ordered 3 items and only received two . Delivery was the 1st Dec. I emailed them immediately to advise the ring is missing and ask when I can expect it. I have had no response. Very poor service.”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you are not satisfied with your order. Please can you confirm your Order No and we can check with our Customer Service team to ensure this gets resolved. Kind regards, Jon Richard

Posted 4 months ago

“I ordered the items over a week ago - still haven't arrived. Therefore I cannot review the products. However, the service is poor.”

Helpful Report

Posted 4 months ago

Hi there, We are sorry to hear you haven't received your order. Please contact our Customer Service team at customerservice@jonrichard.com with your Order No and they will look to resolve this for you. Kind regards, Jon Richard

Posted 4 months ago

“Unfortunately I've got a problem with one of the earring with a joint being covered in glue and despite contacting three separate emails addresses to discuss a replacement no one's replied.”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not satisfied with your order. Please can you confirm you Order No and we can check with our Customer Service team to ensure this is resolved. Kind regards, Jon Richard

Posted 4 months ago

“On pictures is big. In fact very small.”

Helpful Report

Posted 4 months ago

Hi there, Huge apologies you are not happy with your order. Please contact our Customer Service team at customerservice@jonrichard.com who can look into this for you. Kind regards, Jon Richard

Posted 4 months ago

www.JonRichard.com is rated 4.4 based on 4,450 reviews