“We purchased the Italiana Amalfi hot tub in mid-September and it arrived mid-November, which considering the current constraints of COVID lock down in 2019 was very quick.
The sales and delivery team were first class. Responded to our questions very quickly and installed the tub smoothly without issue. We took the premium package with the cover lifter, chemicals, steps, training etc. and highly recommend this if you are new to a hot tub as the training greatly helped with maintaining the tub and we have not had any issues since.
Highly recommend Johnson's Hot Tub's - friendly and great service!”
“£7,000+ hot tub delivered after 6 weeks, but a number of issues:
1. No-one called to confirm a time for delivery so our Electrician was on site most of the day at our expense.
2. Hot tub delivered, but the installers didn't have the equipment to install the Air Source Heat Pump, which we specifically purchased to expedite heating and reduce costs.
3. We were advised the hot tub would work without the Air Source Heat Pump and a technician would come in 6 days to install it. The hot tub doesn't work without it and the installers have left.
4. The hot tub arrived this morning, it is now gone 5:30pm and we have so far wasted around 2 hours of our time chasing Johnsons to establish whether the hot tub they delivered is broken or when they can arrange full installation.
5. Finally spoke to an engineer from Johnsons who advised they can't sort the problem remotely. The engineer gave no update on when they would be able to visit site to address the issue.
We have been been left with an expensive cold plunge in our garden.
Two very disappointed children who were hoping to go in the hot tub tonight and two VERY stressed and frustrated adults.
Poor service and have been made to feel we should be grateful the hot tub was delivered today - even if it doesn't work.”
“Excellent services as always.
Am enjoying my 8 months with my Allure hot tub.
Great email service from the team.
The only issue is I have to ring up to pay by card.
Not an issue though as Shawn and co are always very helpful.
2nd time I have ordered chemicals and filters etc.
Delivery is prompt and well-documented bu DHL.
Always arrives on time.
Thanks”
“We have had our hot tub for just over a year and it has just be serviced by you.
I alway by my test strip and chemicals from you as you have always delivered good service”
“Johnson’s hot tubs are a great company. We used the Marks tey branch and the staff there are very friendly and professional. Would highly recommend this company.”
“I just bought bromide tablets and floating device for them.
Asking for advice regarding opening setting of the device, I am still awaiting a response / advice”
“Johnson hot tubs a so easy to deal with, a good well laid out website that is easy to navigate. Quality products at a competitive price and an excellent delivery service .”
“Had a good sales experience from the lady who sold to us. She was not pushy and answered all our questions and waited for us to make up our minds. Quite a delay in delivery as it was a particularly busy period leading up to lockdown.
Ordered 5 seater 1 bed amalfi hot tub but we realised a couple of months later that we had taken delivery of a 2 bed 4seater tub!
After sales service very disappointing. Phones not answered and when a message is left there is no call return. Recent order over the phone better received and mistake rectified quickly.”
“The whole experience from sale to delivery and installation was great. The team were helpful and professional and nothing was too much trouble. We needed a crane to deliver the hot tub and the team helped facilitate this - everything was slick, supportive and professional”
“The team at show room and fitters were fantastic top quality service!
We had our tub arrive for Christmas and my husband and I spent the evenings star watching utterly brilliant!!”
“There was slight delay in us receiving our hot tub but when the installation day came everything was so straightforward and simple.
The guy that came to show me how to use and treat the tub was really friendly.
We love our hot tub.”