“Sandy glade holiday park.....what a joke!!! Came with 2 grandchildren for a few nights easter break. Booked a gold caravan ...no pets. Gold? Perhaps it might have been a bronze elsewhere.
The space was small.. the table wobbled so couldn't eat at it. The furniture was stained...the plastic kitchen bin was broken which could have caused injury if we allowed children to touch it ..the shower tray was full of water and could not get it to drain....there was no oven or grill pan in the cooker...the pots and pans had to be scrubbed before we used them...no dvd player despite it being in description.. bathroom radiator filthy...mattress on double bed was awful..no where to sit outside....Generally a very poor condition for what is considered gold. The play area consisted of one climbing frame...the entertainment for children was really poor..We would NEVER stay at one of the john fowler sites again...”
“Sunny glade stayed in chalet 48. Arrived 15th May 2023 for 4 night stay left after 4 hours.
On arrival went to get cups out for cup of tea cups were all coffee stained cutlery not been washed up had dried food on them plates dirty so washed all before using. All wardrobes had no doors. Sit on sofa and touch TV that close tucked in a little corner. Sofa and bed made you Itch. Wet floor shower dirty and rusty not the place you would want to take a shower. The whole place needed a complete deep clean.
Food was expensive frozen rubbish £8.50 for frozen lasagna £9.00 for from formed fish and chips. Dog bin by carpark over full smelling very bad.
Was so unhappy decided to leave took keys to reception but was closed gave keys to bar staff asked if had told reception but how can I when closed.
Tuesday 16 the May 2023 called park to check they had the keys, told they were waiting to speak to park manager and would call me back. Today is Friday 19th May 2023 still had no phone call from park. Called head office informed because I left the park was not able to give refund. How could I report my issue's if reception is closed.
All I can say is my dog has stayed in cleaner dog kennels.”
“So where do I begin we booked back in May for a silver chalet but then decided to book Gold to upgrade.
After booking glanced at reviews and was mixed well when we arrived at 1pm which was early was told to come back at 3pm then yet again told to come back as not ready and our accommodation was gold and entitled to a 3pm check in.
We were told to wait 30 mins didn't get keys till 4.30pm !
They had only just been in ..We drove to chalet to see very old tired looking buildings where we had come from opposite reception was modern.
We got to 254 Chalet in front of door was dog poo so that was a great start!
On entering the building the aroma of Bleach filled our lungs which was so over powering it made us feel sick! it was like they had literally tipped a whole bottle down .
It was modern inside but not my opinion of a upgraded chalet. Fridge was smelling awful and then the kitchen wear was not clean...
Once we went back to complain about it had to queue for 40mins and whilst in queue we heard the General Manager CHRISTINA tell numerous people that all the cleaners had quit 2 weeks ago.. No idea why and all the other staff including chefs , pool staff were cleaning accommodation!! absolutely shocking.. then was told there was no where else to go as fully booked they would send the cleaners to go back over it..they did offer a refund and CHRISTINA the general manager would look on booking. com but as was late we decide to stay..BTW one of the cleaners can't smell so not the best ! just shocking we wanted to leave but as it was 5.30pm and we were in a impossible situation we agreed to stay the night. I had bought some cleaning spray which sort of disguised smell but then once spending time in chalet it got worse....
I physically felt sick, was crying and felt anxious the smell in the carpets and curtains”
“Awful place never stay here shocking accommodation and they are not fit for anyone to stay in , over crowded short staffed as all cleaners left 2 weeks ago General Manager Christina at St Ives Holiday Village lied to us as we were promised a refund for our disgusting chalet and we never got it so she is a liar and can't be trusted ruined my child's holiday no memories created here just awful...If you like the smell of bleach and dog poo and the smell of smoke that's in the curtains and floor to the point it makes you physically sick”
“Spent hours deciding which park and time to go. Completed on-line forms (including bank details) and you promptly took the deposit even though the holiday didn't exist. Spoken to customer services, not very apologetic , they expect I should get my money back within 5 working days. (Took 3 seconds to take out!) Same holiday advertised next day I looked, are they hoping you'll choose another accommodation or date? I'll never recommend JF.”
“Broken curtain rails broken cooker and no one ever arrives for repairs, entertainment is pants I have heard fighting cats sing better and nothing for kids to do.”
