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John Charcol Reviews

4.9 Rating 2,337 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,337 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kat Toomer was brilliant throughout in overseeing the process from the start, and then at our request through to the end - positive, proactive and reliable throughout. However some members of the admin support team were at times unreliable and ineffective - thankfully Kat rescued the day each time.”

Posted 5 years ago

“Having tried a number of other companies I contacted John Charcol. They not only found me an appropriate mortgage which others had failed to do but the mortgage advisor Andrew and the admin staff Tom and Gemma were very efficient and a pleasure to deal with. I have already recommended a friend to John Charcol.”

Posted 5 years ago

“Great company used them before unfortunately this time was s bit disappointing being passed round a few times instead of dealing with one person. Got there in the end and thank you for your help”

Posted 5 years ago

“Proactive, friendly and efficient customer service from John Charcol. Sergio and Sophia are knowledgeable and pleasant to deal with. However, I would never use O'Neill Patient solicitors again and am surprised they are on John Charcol's panel.”

Posted 5 years ago

“Generally very good, but a couple of surprises in the process were unwelcome and I felt a little let down. That said, otherwise all was generally good and we were kept informed throughout.”

Posted 5 years ago

“Quite a painless procees if legals are included free. Broker a nd team very helpful and got me a good mortgage deal.”

Posted 5 years ago

“thank you for your support”

Posted 5 years ago

“Friendly, courteous service that met my expectations”

Posted 5 years ago

“We had a shaky start with John Charcol due to staff turnover. Considering we were very advanced into the process, we suddenly had to start all over again due to two of the staff that were dealing with our case leaving. The most frustrating thing was being asked, by different people, for every single document and information that we had already submitted. However, once one of the agents became our only key contact everything worked very quickly. It is a shame that we experienced the frustration at the beginning because once Louise Onn took responsibility for the process, it was plain sailing.”

Posted 5 years ago

“kept me informed, initial conversations with John were very professional, i had no issues with him at all, he's a credit”

Posted 5 years ago

“Consultants were efficient and positive, responding quickly and efficiently to queries”

Posted 5 years ago

“The people were always pleasant and courteous.”

Posted 6 years ago

“Generally very good service from Matt and Riza throughout a long and frustrating process in order to eventually secure a mortgage.”

Posted 6 years ago

“They got us a very competitive rate on our new mortgage deal.”

Posted 6 years ago

“Came up with sensible proposals and followed through, chivvying us along politely when we were being slow or producing the qrong documentation.”

Posted 6 years ago

“Tina Patel was brilliant. She organised two mortgages for us. However the process for one of the mortgage applications (Through John charcoal recommended solicitor) took too long, for a simple BTL remortgage.”

Posted 6 years ago

“Emma was particularly good at understanding our requirements for the two mortgages and sourcing good products to match. Communications were very good during the sourcing stage and the getting formal statements of offer from Virgin Money and Metro Bank in a reasonable timescale. My contact with JC Ltd staff was always met with staff who were polite and cheerful and efficient in moving matters along.”

Posted 6 years ago

“Riza and Simon were both excellent -5* and I would thoroughly recommend John Charcol to others. I’ve put 4 stars not 5 though due to their recommendation of APL as their preferred conveyancers who were probably the worst company I have ever dealt with!”

Posted 6 years ago

“Very friendly and helpful, this is my second time dealing with John Charcol and also a different member of JC staff then I had before. I would recommend John Charcol as on both times dealing with them I have found them always willing to help.”

Posted 6 years ago

“John Charcol provided me with a list of remortgage options which were competitive. Also the mortgage adviser was knowledgeable and communicative at all times. Thanks”

Posted 6 years ago

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John Charcol is rated 4.9 based on 2,337 reviews