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John Charcol Reviews

4.9 Rating 2,335 Reviews

98 %

of reviewers recommend John Charcol

Company Reviews

4.9

Based on 2,335 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About John Charcol:

John Charcol is an award-winning team of independent mortgage experts who provide friendly and professional advice both over the phone and in person. We help thousands of people each year and have become one of the top mortgage brokers in the UK.

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John Charcol 5 star review on 23rd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emily and Jess were an absolute pleasure to deal with - even when things didn’t go exactly to plan they were calm and helpful throughout, thank you!”

Posted 1 month ago

“Reiss is an absolute star! He leads an exceptional team who makes sure you get not only your lending sorted but also chases up until completion.”

Posted 1 month ago

“Amazing people, amazing service. I had Gordon and Emma support me, and they made a very stressful process, seamless and straightforward. They went the extra mile and supported me every step of the way. I would have no hesitation to recommend them. Thank you John Charcol !”

Posted 1 month ago

“I have now twice used John Charcol to first obtain and then refinance a mortgage. Andrew Ireland has looked after us each time and has ensured that the process has run smoothly and assuredly. On each occasion, I have much appreciated his guidance, knowledge of the market and his ability to keep an eye on the whole process, paperwork and timings to ensure completion. The service provides a level of convenience and support that makes it excellent value. I have recommended John Charcol to friends before, and would continue to do so.”

Posted 1 month ago

“I recently had the pleasure of working with John Charcol, and I couldn’t be more satisfied with their exceptional service. Raza Akhtar, my dedicated mortgage advisor, truly stood out. Here’s why: Expertise and Guidance: Raza’s knowledge of the mortgage market was not only impressive but also immensely valuable. He patiently guided me through various options, ensuring I made an informed decision. His vigilance in monitoring mortgage rates went above and beyond, securing the most favourable deal for me. Smooth Process Despite Complexities: Despite the complexities—such as my wife not working and my contractor status—Raza made the mortgage application process remarkably smooth. His prompt communication and proactive approach addressed all my concerns. Throughout, we felt reassured and well-informed. Added Security with Mortgage Protection: Raza’s dedication extended beyond the basics. He recommended mortgage protection, assuring additional security for my family. Knowing that our home would be safeguarded in case of unforeseen events provided immense peace of mind. Recommendation: I wholeheartedly recommend John Charcol. Their comprehensive, whole-of-market advice is top-notch. Thank you, Raza, for making a significant difference in our mortgage journey!”

Posted 1 month ago

“We had the pleasure of dealing with Reiss and Bilal for the mortgage of our property, and despite many hurdles and many requests, Reiss and Bilal managed to get this sorted for us! They were always at the end of the phone to assist us and provide us with any answers we needed! They kept us updated regularly throughout and even right up until the sale we got the best mortgage. We would not hesitate to us Reiss and Bilal again for any remortgage or mortgage services! Thank you so much both!”

Posted 1 month ago

“I'd like to pass on my thanks to Shaun and Emma at John Charcol who have both been great at getting me a good mortgage deal. Communication was excellent throughout the process and they were always available and responsive to queries. I've used John Charcol several times before and find their service consistently excellent.”

Posted 1 month ago

“Great service from the start, first started with Kurt who sadly left the company then taken over by Leigha who carried on the great service. This is a great demonstation of good culture and diligence at John Charcol.”

Posted 1 month ago

“Charcol service very good. Would like to thank Andrew Ireland for his professional help in this process. He answered emails quickly, called when needed and dealt with any issues fast & efficiently. Much appreciated!”

Posted 1 month ago

“Once again Excellent advice and service”

Posted 1 month ago

“Great value, great service, made the process so easy and understandable definitely recommend using them I had no issues at all and all the help I could ask for great company and team”

Posted 1 month ago

“EXCELLENT AND KIND. GORDON WAS SO HELPFUL THANK YOU.”

Posted 1 month ago

“Brilliant..from the start to finish..and after😉.everyone was very helpful and friendly.”

Posted 1 month ago

“Karol provided impartial and fantastically helpful advice despite not being able to sell me a product and therefore charge for his services.”

Posted 1 month ago

“Samm made everything so easy and seamless for us, she talked us through everything and kept in contact with us to help us make our decision. Thank you for everything Samm!”

Posted 2 months ago

“Maz helped me organise my mortgage and I couldn't be happier. From start finish, Maz made a complicated process simple and straight forward. All queries were dealt with in-depth and promptly. He was an absolute pleasure to work with. I will undoubtably go back to Maz for my next mortgage. I highly recommend him as he listens to your requirements and comes back with really good options. Thank you so much Maz!”

Posted 2 months ago

“I really appreciate the fantastic service from Shaahid and Louise. Pleasure working with them and look forward to working with them again.”

Posted 2 months ago

“My mortgage application was not straight forward - a residential UK mortgage from overseas limits options, but JC helped me find and secure a fantastic product. Gordon Burkert and Hollie Yeates were outstanding - professional, proactive and knowledgeable. I recommend Gordon and Hollie (through JC) to anyone.”

Posted 2 months ago

“Fantastic service from start to finish! Louise is a credit to the company and went above and beyond to ensure we found the best deal to suit our slightly complicated borrowing needs.”

Posted 2 months ago

“Sergio always manages to get us a good mortgage deal.”

Posted 2 months ago

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John Charcol is rated 4.9 based on 2,335 reviews