JLL Fitness Ltd Reviews

Name: JLL Fitness Ltd
Address: Unit 1, Mount Street Business Park Mount Street, Birmingham
Rating: 4.00

4.0 Rating 103 Reviews

75 %

of reviewers recommend JLL Fitness Ltd

4.0

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Frank

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service could not have gone more out their way to help me with my treadmill. They talked me through the maintenance and answered every question I had. The running machine is now working like new.”

Helpful Report

Posted 1 year ago

“Terrible products. Avoid at all costs. Terrible products, terrible quality, terrible complaints procedures, terrible staff. I purchased a >£500 treadmill via their eBay account. It broke in less than 7 months. After contacting them to resolve the issue, they're blaming it on dust and hair. After promising to send me some replacement parts to hopefully rectify the issue, they ignored me and didn't send me anything. Under the Consumer Rights Act 2015, goods should be of a satisfactory quality and fit for purpose. My rights have been breached because the item they sold me are neither of these. I've had to resort to going through their complaints procedure before I can escalate it with my credit card provider, trading standards and small claims court just to get what I am legally entitled to under UK legislation. Do not use this company. Look at their reviews on Google to see what service they provide. I wish I'd never bought from them and gone with a big, reputable company instead. Having gone through this company's complaints team and requested they comply with the Consumer Rights Act 2015, they are now refusing to respond to my emails and refusing to answer any of my questions. This is the service you can expect from the unscrupulous company and the unscrupulous employees. They won't even confirm the address of their head office. I repeat: do not buy from this company - they will do everything they can to avoid complying with their legal obligations under UK legislation, including ignoring you!”

Helpful Report

Posted 1 year ago

“The team were really helpful with the issue I had with my treadmill. They were quick to respond and sent a replacement cable to me straight away.”

Helpful Report

Posted 1 year ago

“Terrible products. Avoid at all costs. Terrible products, terrible quality, terrible complaints procedures, terrible staff. I purchased a >£500 treadmill via their eBay account. It broke in less than 7 months, and they're blaming dust. They're laughable. I've had to resort to contacting my credit card bank to request a chargeback because their products are not fit for purpose andnthe lowest quality. Do not use this company. Update: 28/02/2023. I just had jll fitness call me (11:30am) and blackmail me to remove this review otherwise they wouldn't issue me the parts they suspect have failed and cause their product to become obsolete. This is the service they find acceptable - blackmailing, bullying and harassment. Its disgusting.”

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Posted 1 year ago

“I needed a new part for my treadmill as I hadn’t used it in awhile. Customer service were really helpful and the part was sent out the next day.”

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Posted 1 year ago

“I have had the worst experience with JLL fitness, i will never buy again but be warned everyone trying to get a refund is like getting blood from a stone. Jll fitness do bot respond to any emails and if you do get through on the phone they are always telling me accounts department is not in today or i should receive my refund within 24hours but i have not and its been three weeks! basically their customer service stinks!”

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Posted 1 year ago

“After sales service is appalling. Need new carbon brushes for motor and they won't help at all and won't honour the warranty on the motor either. Great treadmill from a sh##e company”

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Posted 1 year ago

“really happy with the service”

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Posted 1 year ago

“Paid for treadmill 25/11/2022 to be delivered 08/12/2022. Never arrived. Excuses -technical difficulty, drivers on strike and then it got lost……. Complained on the phone. Told to put in writing and gave complaint email address. Did this. Response was very poor and contained information which was not misleading and incorrect. They stated they are dispatching another treadmill. Stated I wanted to take complaint higher and asked for deadlock letter. They cancelled the dispatch in order to not give me the opportunity to raise the complaint and did not process a refund. The necessary steps will now be taken. Avoid the company at all cost and read all reviews across review websites that show how poor the service is and the action customers have had to take. They either don’t get the item or it is stated that some arrive damaged or don’t last long.”

Helpful Report

Posted 1 year ago

“I cross threaded the crank arm on my bike and the pedal fell off. The team were really good though and the crank arm and pedal were replaced free of charge.”

Helpful Report

Posted 1 year ago

“I have gone through 3 spin bikes in 18 months, same problem/defective with the crank. This has caused my leg to be cut by the very sharp metal. Really annoyed as JLL won’t let me return the bike for this reason. Trading standards have been contacted and also looking into getting the bike safety tested.”

Helpful Report

Posted 1 year ago

“Had to replace coil on rowing machine. One sent faulty but jll sorted this out very quickly and efficiently and had a replacement part with me a day later once they had seen photographic evidence. Very pleased with their excellent service.”

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Posted 1 year ago

“Excellent and good price. Customer Service really helpful when contacted. Delivered within time frame stated.”

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Posted 2 years ago

“Staff were amazing”

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Posted 2 years ago

“customer service helped me to decide what equipment to get. I had a few issues in assembling it but i phoned them and they sent me a video to help me. Thank you”

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Posted 2 years ago

“I recently required a side casing/ belt guard for my wife's IC300 pro. JLL were so helpful to supply,and from ordering to receiving the belt guard was two days. Lovely person at JLL I spoke to and helped .great experience and great to deal with. Highly recommend JLL.”

Helpful Report

Posted 2 years ago

“I’ve had two R200 rowing machines from JLL, both have only lasted 8 months. Don’t waste your money.”

Helpful Report

Posted 2 years ago

“Bought theic300 spin in march. All good until a click started every rotation. Wrote to customer's service for advice and received an acknowledgement to say they hope to get back to me within 72 hours. This was on 7th April, clicking is very annoying; for a silent spin bike, it's not fit for purpose.”

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Posted 2 years ago

“Had a problem with my monitor not working and the lady (Billie) was very helpful , she explained why it could have happened and i purchased a new one delivery 1 to 5 days , (hopefully). also the waiting time was short, considering Covid.”

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Posted 3 years ago

“Customer service is slow and unhelpful - by calling you get a better service. 2 products ordered from JLL and both were defective (and replacement parts were only partly sent). From looking at the reviews, the issues the 300 pro that I had are the same as many other people. Quality control issues clearly...”

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Posted 3 years ago

JLL Fitness Ltd is rated 4.0 based on 103 reviews