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JLL Fitness Ltd Reviews

4.0 Rating 104 Reviews

74 %

of reviewers recommend JLL Fitness Ltd

Company Reviews

4.0

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About JLL Fitness Ltd:

JLL Fitness Ltd

Visit Website

Phone:

0800 6123 988

Email:

contact@jllfitness.co.uk

Location:

Unit 1, Mount Street Business Park Mount Street
Birmingham
B7 5QU

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JLL Fitness Ltd 1 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is slow and unhelpful - by calling you get a better service. 2 products ordered from JLL and both were defective (and replacement parts were only partly sent). From looking at the reviews, the issues the 300 pro that I had are the same as many other people. Quality control issues clearly...”

Posted 3 years ago

“Ordered a 10k weight vest, excellent quality and it came really quick. Really please will definitely order from this company again 😃”

Posted 3 years ago

“From initial query via JLL telesales line, the online purchase itself, the delivery communications from Arrow courier through to the treadmill itself was completely seamless. Purchased the T350 and whilst a smaller deck than a gym spec treadmill, it’s every bit as good across the board, great value at £600. After reading the 1 star reviews it seems like I’ve been dealing with a different company, can’t speak highly enough of them. Well done JLL. Top marks for the whole experience.”

Posted 3 years ago

“DO NOT BUY anything from JLL Fitnes. Selling Faulty Products, and refuse the Warranty!!! Bought an S300 Treadmill. Instruction was hard to follow, lots of steps are missing. Out of the box the treadmill had a lots of scratch and chip damage. I ordered a new one but i think I got the showroom one :( The build in speaker sound like an old radio from the 60's. On the screen the programs info only: p01...p02...p11... not show any info what the program is. Programs info only in the instruction manual. Durring the program can't check the calorie or heart rate, works only on quick start. The Hearth rate shows only 78, its never change! Not count your Hearth rate 2nd day: the handlebar slow down button stuck (possibly broken inside), not worked any other button pressed it 20 times then get back to normal. Customer service told: "The buttons are stick unfortunately, so you will have to pop them out." Thanks During the excersize continiously got an electric shock. There is a rubber mat under the treadmill, and using non synthetic clothes but can't get rid of this electric shocks. The Screen get damaged from this electric shocks, but the Customer service ignored my emails. DO NOT BUY IT, there is no warranty”

JLL Fitness Ltd 1 star review on 13th January 2021

Posted 3 years ago

“Bought a treadmill which has since had three replacement motors. All have burnt out last one filled room with smoke. I have been offered no refund. Motor have a five year guarantee.”

Posted 3 years ago

“I would like to thank JLL for the fast and helpful service. My IC400 Elite came quickly and it is an amazing bike. Already has me working a sweat. Would highly recommend JLL.”

Posted 3 years ago

“Awful ‘after sales’ customer service. If I could give zero stars, I absolutely would. Do yourselves a favour and shop elsewhere.”

Posted 3 years ago

“Although my items wasn't delivered on the specified date which wasn't the fault of JLL they are of great quality. The 6ft barbell and 4ft ez curl bar are brilliant for the Price paid. The customer service I found to be very helpful. Constant updates on my items and every email sent I received a response the same day. I would recommend this company and I will be definitely using again in the future. Remember they are on skeleton staff and the delivery services are up to there neck in it at the minute so have a little patience 😁”

Posted 3 years ago

“Fast response given the circumstances. Only place to have equipment. I was initially dubious about the negative reviews but it shows some people have forgotten about lockdown or the poor people that are still working or delivering.”

Posted 3 years ago

“Ordered on Thursday it arrived on Tuesday. I was expecting a bigger delay as I know the couriers are behind. Treadmill is great. Brand new fully working. Well done guys.”

Posted 3 years ago

“Brilliant service and product called them up there was a delay in answering but let’s remember lockdown and the fact they are still going.”

Posted 3 years ago

“I would love to be writing a positive review of the £600 treadmill I purchased and may change this review if I actually receive it. Unfortunately it hasn't arrived, I can't get updates from their chosen courier and the worst part is they can't be contacted themselves. I know these are strange times but any company of any note should be able to offer some sort of contact method whether it be live chat, email or telephone. If this isn't possible then you would expect a notice to explain why. I have been trying to contact them now for over a week and their phone rings out for 2 minutes before being disconnected. I have also emailed on 4 separate occations for updates and never received a reply. The courier they use for large items is XDP who somehow manage to beat JLL for poor service reviews and I can see why. I had no update on delivery for nearly a week and then received an update to say it would be delivered within a 2 hour time slot on 15th June. We work from home so we were in and waiting! No change of status from the courier until the 16th when we got an update to say we had been carded... We obviously haven't and this seems consistent with other reviews I have read. You try to contact the courier and they only give email contact but also don't reply. They also have a message to say you need to contact the seller for an update on their delivery! So basicially I am waiting to see if they manage to deliver to the correct place without any way of contacting either the seller or the courier who if they are even trying to deliver are doing so to the wrong place. Please contact me JLL to resolve this issue!!!”

Posted 3 years ago

“One of the worst customer service experiences I have had. I ordered a spin bike for my birthday. I was not told delivery would take place or that the bike arrives in 2 boxes. The box with the main frame was delivered however the box with the stabilisers and pedals was missing, reported to the company who said it would arrive in a few days. I should point out that ringing this company is a waste of your time as they don’t answer and will only respond to emails as and when they feel like. I notified them again that the box was still missing 5 days after original delivery and was asked for my address...no other correspondence after I sent this to them. A week after delivery I contacted them again asking where the package was...no response. Now trying to get a refund and go elsewhere where customer service are willing to help. I also contacted the delivery company and they will not speak to you as you are not the customer and send you back to the company at you bought the item from. The delivery company will batter the boxes your item is in and the company will blame you for it, they also don’t ask you for your signature. JLL state 2 drivers will deliver and bring on if on the first floor...1 driver brought item. JLL pass the book blaming the delivery service but done rectify the errors that have been made and then ignore you £429.99 on a spin bike for it to be not fit for purpose is ridiculous and customer service should be able to actually help!”

Posted 3 years ago

“Excellent service and good skipping rope.”

Posted 4 years ago

“The wrong colour was sent but they offered to send the correct colour when I contacted them. I said it was ok but they refunded me £2.40 for my trouble”

Posted 4 years ago

“Did wonder if a £164 bike could be as good a gym spin bike and the answer is yes, very sturdy I weigh 16 stone and supports well, no movement from bike, love everything about it, chain can be a bit noisy but ain't we all listen to some loud banging tunes when spinning”

Posted 4 years ago

“Very pleased with bike. Arrived when it was supposed to. Easy to put together. Very quiet ride”

Posted 4 years ago

“Fast, accurate & well-priced. A+ Seller.”

Posted 4 years ago

“All tickety boo, quick ship, Thank you very much!”

Posted 4 years ago

“Contacted them with some queries, thanks for quick response - very pleased with item”

Posted 4 years ago

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JLL Fitness Ltd is rated 4.0 based on 104 reviews