“If I could give this shower of s*** company a ZERO I would!!!
Phoned the local depot, because their website wasn't working, surprise surprise, told them exactly what I needed, "yes sir, we have all that, just come down".
Drove all the way there, explained to the useless numb skull on the desk my phone conversation. "nope, we ain't got none of that stuff" was the reply!
Why the hell tell me you have it, make me drive 20 minutes down there and then tell me you haven't got it when I arrive?!?
AVOID THESE OVERPRICED PLANKS LIKE THE PLAGUE!”
“rip of merchants, don't deal with a customer issue they threaten you instead. overcharged on jobs queries these one branch refund us but still waiting on the others I am talking 4 years of buying stuff from Jewsons if I was you I would check your terms.”
“I bought 2 new gutter down-pipe bends from B&Q to divert rainwater into water butts, a 92.5 degree and a 112.5 degree offset bends, total cost for the 2 was £5.28 including VAT. two days later I decided to do the same to another down-pipe at the rear of my property and as I was passing the local Jewsons branch at LEE MILL in Devon, I decided to call in and buy them from Jewsons this time.
NEVER AGAIN will I use Jewsons, the cost of EXACTLY the same items was £8.03 PLUS VAT making a total of £9.64, maybe a relatively small amount, but this is over 80% more expensive than B&Q.
JEWSONS, you have certainly lost my future custom”
“Idiots who couldn't care less about customer satisfaction or indeed customer service in local branch or in the customer service department online do nothing to attract customers. Would not recommend or purchase from Jewson again”
“I recently had one of Jewsons delivery drivers launch a completely unprovoked verbal attack, including a death threat, on myself and my elderly grandfather, who I care for.
His idea of customer service was atrocious. He had a childish attitude right from the get-go, he was full of foul language, and when I confronted him to ask if he had a problem, he issued a death threat against me and my family.
Yes, you read that right. He issued a completely unprovoked death threat to a paying customer. The following is a direct quote: "I'm coming round here after my shift to finish you lot off, remember I know where you live now, actions speak louder than words"
Understandably, I found this very disturbing, particularly because 30 seconds before he issued that threat, he have me a lecture on his Military training and how he could "fill me in" in ways I couldn't imagine.
When I spoke to his branch (Andover) they didn't seem to care, I didn't even receive an apology. They said the manager would call me back, but he never did.
The police have been informed and I have made a statement, but I thought others should be made aware of the incident. The delivery driver is based at the Andover branch, his name is Bruce and he is a fairly recognisable chap, short, stout and with an atrocious temper!
Obviously, I will never be using Jewsons again. And given the opportunity, I will be pressing charges against the delivery driver. He is a violent, abusive, horrible piece of work.”